Grace Reed: County Medical Society Answering Service

Grace Reed was a call handler and worked at the County Medical Society Answering Service. Her job was to answer calls and communicate with patients and their doctors. She had been working here for 18 months and developed excellent call handling skill, communication skill, training skill and as well as knowing how to schedule workers. When Grace was first hired, she had a very experienced trainer to train her and teach her the skill of handling calls. Grace was good at handling calls and most of the time she was able to handle extremely difficult calls. When suicide calls came in or calls that doctors didn’t want to talk, Grace was the person asked to handle them. Usually people only took 60 to 70 calls per day, but Grace was able to assist 100 to 120 incoming lines. She also helped others to handle calls and solve their problems;
This new position can affect their friendship. If your friend becomes the new manager, sometimes he or she could not share certain information with you because of the policy and employee’s loyalty to the company; however, on the other side you may think she was not honest to you. Sometimes you get upset if she calls you out for your behavior or work performance. You believe she is your best friend, she should do something that benefit you instead of make you upset. This is hard for the new manager to make wise decisions and treat every employee fairly. You cannot expect your friend to treat you more favorably than other staff members. Since your friend is in the new position, she and you may view things differently and having different opinions now. Moreover, it could be uncomfortable for the new manager to order her friends to do something for her. The new manager may not feel confident to tell her friends to follow her instructions because she worries it could hurt their