Group Presentation
Assignment 3
1. Watch two of Pal’s commercials. What do they emphasize? After watching two of the commercials for Pal’s you see that they emphasize a lot on how fast their product is made and how popular their food products are too many people including old to young. Pal’s product line consists of a focused group of food, hamburgers, ham and chicken sandwiches, hot dogs, French fries, and breakfast biscuits and beverages, soft drinks, tea, coffee, milk shakes with a unique flavor profile designed to meet their customers' taste requirements. Pal’s has developed the ability to effectively integrate manufacturing, service, and retail into its operational systems. They have also learned to apply world-class management principles and best-in-class processes that cause other companies emulate to our systems.
2. What type of waiting line model is found at Pal’s drive-thru restaurants?
Pal’s drive-thru facilities have been designed to be efficient and effective. The equipment, facilities, and technologies that Pal's uses to meet customer needs are components that serve our manufacturing, service and retail needs through ongoing use of our Benchmarking, Innovation and Product/Service/ Process Introduction processes. Their process layout is designed so that raw materials enter through a delivery door and are worked forward through the store with one process serving the next process in the processing/assembly/packaging line until a finished product is handed to an external customer. The major technologies involved are order taking, cooking, holding, filtering, order delivery, and packaging. They have developed proprietary state-of-the-art technology to achieve product and service quality and to provide efficient product flow.
3. What waiting time do you think is acceptable at a drive-thru restaurant? What order accuracy?
I would think that anytime from 5-7 minutes would be acceptable wait time for a drive-thru restaurant. I did some research and it said
1. Watch two of Pal’s commercials. What do they emphasize? After watching two of the commercials for Pal’s you see that they emphasize a lot on how fast their product is made and how popular their food products are too many people including old to young. Pal’s product line consists of a focused group of food, hamburgers, ham and chicken sandwiches, hot dogs, French fries, and breakfast biscuits and beverages, soft drinks, tea, coffee, milk shakes with a unique flavor profile designed to meet their customers' taste requirements. Pal’s has developed the ability to effectively integrate manufacturing, service, and retail into its operational systems. They have also learned to apply world-class management principles and best-in-class processes that cause other companies emulate to our systems.
2. What type of waiting line model is found at Pal’s drive-thru restaurants?
Pal’s drive-thru facilities have been designed to be efficient and effective. The equipment, facilities, and technologies that Pal's uses to meet customer needs are components that serve our manufacturing, service and retail needs through ongoing use of our Benchmarking, Innovation and Product/Service/ Process Introduction processes. Their process layout is designed so that raw materials enter through a delivery door and are worked forward through the store with one process serving the next process in the processing/assembly/packaging line until a finished product is handed to an external customer. The major technologies involved are order taking, cooking, holding, filtering, order delivery, and packaging. They have developed proprietary state-of-the-art technology to achieve product and service quality and to provide efficient product flow.
3. What waiting time do you think is acceptable at a drive-thru restaurant? What order accuracy?
I would think that anytime from 5-7 minutes would be acceptable wait time for a drive-thru restaurant. I did some research and it said