Hank Kolb, Director of Quality Assurance
Facts of the Case:
• Hank Kolb, Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. • Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1,200 people. • The company lacks quality that needs more improvement to continue their operations. • Hank Kolb found problems regarding from personnel, plant maintenance, purchasing, product design and packaging, manufacturing manager, and from marketing. • Hank Kolb must find a way to stop the company’s quality problem and somehow improve it.
I. Viewpoint
• Hank Kolb, Director of Quality Assurance must look into the company’s quality problem and seek his knowledge to improve it.
II. Statement of the Problem
• What can Hank Kolb do to setting up a continuous improvement program and improve their quality performance on producing a zero-defected product?
III. Objectives
• Hank Kolb must find a way to stop the problem and continue on their operations. • Setting up of continuous improvement of their business processes.
IV. Areas of Consideration (SWOT Analysis)
Strength - Weaknesses - The fundamental problem is management in general and senior management lacking the policies and visible support of a quality matters in particular. - There are still many other problems affiliated with quality control. - The lack of management assurance of quality was evident once a chain of actions was being done wrong. Such actions are putting schedule and market share above quality and safety, poor attitude about quality on behalf of the entire organization. – - They viewed quality as a secondary added value which was seen as an obstacle in doing their job.
• Hank Kolb, Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. • Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1,200 people. • The company lacks quality that needs more improvement to continue their operations. • Hank Kolb found problems regarding from personnel, plant maintenance, purchasing, product design and packaging, manufacturing manager, and from marketing. • Hank Kolb must find a way to stop the company’s quality problem and somehow improve it.
I. Viewpoint
• Hank Kolb, Director of Quality Assurance must look into the company’s quality problem and seek his knowledge to improve it.
II. Statement of the Problem
• What can Hank Kolb do to setting up a continuous improvement program and improve their quality performance on producing a zero-defected product?
III. Objectives
• Hank Kolb must find a way to stop the problem and continue on their operations. • Setting up of continuous improvement of their business processes.
IV. Areas of Consideration (SWOT Analysis)
Strength - Weaknesses - The fundamental problem is management in general and senior management lacking the policies and visible support of a quality matters in particular. - There are still many other problems affiliated with quality control. - The lack of management assurance of quality was evident once a chain of actions was being done wrong. Such actions are putting schedule and market share above quality and safety, poor attitude about quality on behalf of the entire organization. – - They viewed quality as a secondary added value which was seen as an obstacle in doing their job.