Hcm Study Guide
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HCM 371
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Exam 2 Review
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Spring 2013
* The exam will consist of multiple choice, essay, and short answer questions. * There will be 20-30 multiple choice, 2-5 short answer, and 1-2 essay questions on the exam
Chapter 5: 1. What are the differences between the functional, divisional, matrix, parallel, and modular forms? * Functional-organizes departments and positions according to the functions workers perform and the abilities they use. * Divisional-organizes departments and positions to focus on a particular group of customers or services. * Matrix-combines the functional and divisional organization forms to obtain advantages of both forms. * Parallel-starts with a functional structure to produce the routines work and then adds a parallel structure to organize for multidepartment approaches to solving complex problems. * Modular-outsources much work to other organizations and connects them with contracts and electronic information systems. 2. How can contract workers create conflicts within an HSO? They can leave at any time, bad morale/attitude, may not do what’s told/abide by rules, may not be fit, don’t work for the HC organization, coordination between departments of sharing a worker.
Potential Essay or Short Answer Questions: 3. What are one advantage and one disadvantage of each of the organizational forms? Advantage Disadvantage * Functional- Efficiency and cost control Slow decision making * Divisional- Better customer satisfaction Inefficiency due to more staff and expenses * Matrix- Efficient use of staff improving customer sat. Workers may become confused and stressed * Parallel-Better performance Staff spend more time in meetings * Modular- Fast start up of a new
HCM 371
-------------------------------------------------
Exam 2 Review
-------------------------------------------------
Spring 2013
* The exam will consist of multiple choice, essay, and short answer questions. * There will be 20-30 multiple choice, 2-5 short answer, and 1-2 essay questions on the exam
Chapter 5: 1. What are the differences between the functional, divisional, matrix, parallel, and modular forms? * Functional-organizes departments and positions according to the functions workers perform and the abilities they use. * Divisional-organizes departments and positions to focus on a particular group of customers or services. * Matrix-combines the functional and divisional organization forms to obtain advantages of both forms. * Parallel-starts with a functional structure to produce the routines work and then adds a parallel structure to organize for multidepartment approaches to solving complex problems. * Modular-outsources much work to other organizations and connects them with contracts and electronic information systems. 2. How can contract workers create conflicts within an HSO? They can leave at any time, bad morale/attitude, may not do what’s told/abide by rules, may not be fit, don’t work for the HC organization, coordination between departments of sharing a worker.
Potential Essay or Short Answer Questions: 3. What are one advantage and one disadvantage of each of the organizational forms? Advantage Disadvantage * Functional- Efficiency and cost control Slow decision making * Divisional- Better customer satisfaction Inefficiency due to more staff and expenses * Matrix- Efficient use of staff improving customer sat. Workers may become confused and stressed * Parallel-Better performance Staff spend more time in meetings * Modular- Fast start up of a new