Henne Jewelers Refund Policy Case Study
Henne Jewelers Refund Policy
RETURN POLICY
If you are not completely satisfied with your purchase, you may return the unworn item to us within 30 days of the sale date for either a refund or exchange. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
In order to be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. A sales slip must accompany all refunds and exchanges.
We cannot refund or exchange any worn, adjusted or damaged products. Timepieces must have all protective stickers in place.
We will issue no refunds on Special Orders, or on merchandise with engraving, resizing, or other alterations. This includes the sizing of any timepieces.
Additional nonreturnable items
Gift cards
To complete your return, we require a receipt or a proof of purchase. There are certain situations where we will grant only partial refunds: (if applicable)
Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.
Any item which you return more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will email you to tell you that we have received your returned item. We will also notify you of our approval or rejection of your refund. If we approve your refund, then we will process your refund. A credit will automatically apply to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t gotten your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before they official post a refund. Next contact your bank. There can often be some processing time before the posting of a refund. If you’ve done all of that and you still have not received your refund, please contact us at customerservice@hennejewelers.com.
Sale
RETURN POLICY
If you are not completely satisfied with your purchase, you may return the unworn item to us within 30 days of the sale date for either a refund or exchange. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
In order to be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. A sales slip must accompany all refunds and exchanges.
We cannot refund or exchange any worn, adjusted or damaged products. Timepieces must have all protective stickers in place.
We will issue no refunds on Special Orders, or on merchandise with engraving, resizing, or other alterations. This includes the sizing of any timepieces.
Additional nonreturnable items
Gift cards
To complete your return, we require a receipt or a proof of purchase. There are certain situations where we will grant only partial refunds: (if applicable)
Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.
Any item which you return more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will email you to tell you that we have received your returned item. We will also notify you of our approval or rejection of your refund. If we approve your refund, then we will process your refund. A credit will automatically apply to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t gotten your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before they official post a refund. Next contact your bank. There can often be some processing time before the posting of a refund. If you’ve done all of that and you still have not received your refund, please contact us at customerservice@hennejewelers.com.
Sale