There are various regulations that hospitals must comply with such as hygiene, fire, medication, radiation, etc. The regulations provide a starting point for hospitals to measure quality, but the regulations are often out dated. “Standards address the minimal legal requirements for health care organizations to operate and care for patients; they do not usually address clinical process or hospital performance” (How can hospitals performance be measured and monitored, 2003, p. 6). Consumer surveys are by far the best way and most reliable way to measure hospital performance. “Advantages of this method are that it identifies what is valued by patients and the general public, and standardized surveys can be tailored to measure specific domains of experience and satisfaction” (How can hospitals performance be measured and monitored, 2003, p. 7).…
According to the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the definition of quality exists as the level of health services for populations must be current with real-time professional knowledge providing desired health outcomes (JCAHO 2015). Huntsville Hospital’s strives to provide excellence in health care maintaining a mission to provide quality care that improves the health of the patients we serve (HH 2015). The Quality Assurance program of Huntsville Hospital (HHQA) is an ongoing systemic evaluation of health professionals and the health services serving our patients and community and the impact of those services. The focus of the HHQA continues to be on customers, leadership, and involvement of staff. However, also, visualized as components of the evaluations are structure, process, and outcomes both with internal and external quality assurance and improvement. For example, structure evaluation reveals the hand hygiene system in use, while the process evaluation shows staff performing recommended care based on professional standards of care (Dejonge et al. 2011). Lastly, the outcomes evaluation provides…
Benchmarking is an essential criteria and strategy to use when measuring quality as it allows you to…
These strategies are most advantageous for the community hospital. Not just that they create capability to withstand the competitive advantage and today dynamic, but they fit outperformance for several reasons and some are:…
Hammond General Hospital is a 334 bed general hospital located in a Mid-western town of 45000 and serves a countrywide population of approximately 140,000. Recently the board of directors at Hammond awarder the management contract of the Food Service Department to an outside company, Master Host Company. Master Host appointed Dave Smith as director of food service. It must be noted that this is the first time in the hospitals history that someone outside the hospital has been appointed as director of a department.…
The tool that was being used for the internal comparison is running charts and using score cards that involve Cleveland Clinic against University Hospitals. There is no data comparing for any external database comparison group (national or regional). There was an improvement in analyze inpatient charts from January to October. There was a need for improvement for complete inpatient coding from January to October. There was an increase inpatient reimbursement through the concurrent data improvement program from January to…
I really liked the information on benchmarking. In benchmarking, we compare practice performance with an external standard. For example, in our pain measurement. We obtain our data from the Minimum Data Set (MDS) along with other facilities. We are able to compare ourselves to other facilities by using the quality measures report provided by Centers for Medicare & Medicaid Services (CMS).…
For checking the quality management and health care statistics I did an in depth comparison of two health care institutes. I have done the comparison of a hospital, River Hospital, INC and a Nursing home, Apex Rehabilitation and Care Center. By comparing the information available at the CMS site about these two we can easily assess the Quality Management and Health Care Statistics.…
Facilities where procedures are performed should also be held to a higher standard and be accountable for their actions and the actions of those they employ. If there are no standards by which we are measured then there would be no reason to excel, average would be okay. It is because of these quality indicators and quality measures professionals are pushed to the next level, research continues, evidenced based practices exist, and the practice of medicine has prevailed to the level where it is…
The nursing department of every healthcare organization plays an important role for the success of a hospital, because they cover 50 percent or more of the hospital’s labor budget. Therefore, it is important that the manager of the nursing department pays attention to the productivity of the job of every nurse and make sure that their work is running efficiently. A way to analyze the productivity of the nursing department is by internal benchmarking within the same organization or competitive benchmarking with an external organization. The information that will be used to…
The medical office has always been a mystery to me, even though I have worked as a nurse in a one doctor office and in a clinic.…
so many other touch points in their stay at hospitals—the hospitality part. Some of the world-class…
Aravind Eye Care Hospital is a chain of one of the most popular eye hospital in the world which employs a model based on McDonalds’ business model to increase the efficiency and effectiveness of operations. This article analyses the effectiveness of this system and its possible implementation to the Italian Health Care System.…
Founded in 1968, the Falls Church General Hospital (FCGH) is a privately owned 6l5patient bed facility in the incorporated township of Falls Church, Virginia. Falls Church…
Julien, FW 1993, ‘The power of benchmarking’, The Internal Auditor, vol.50, no. 4, pp. 22, viewed in 3 November 2011, . Monkhouse, E 1995, ‘The role of competitive benchmarking in small- to medium-sized enterprises’, Benchmarking, vol. 2, no. 4, pp. 41, viewed 4 November 2011, . Robbins, S, Bergman, R, Stagg, I & Coulter, M 2008, Management, 5th edn, Pearson, Frenchs Forest. Sillyman, S 1992, ‘Guide to Benchmarking Resources’, Quality, vol. 31, no. 3, pp.17, viewed 1 November 2011, .…