Hospitality Supervision and Training Skills
Hospitality Supervision and Training Skills
Assessment 3
Matriculation Number:
Word Count: 2325
Turn It In ID Number:
INTRODUCTION - The report consists of The Courthouse hotel , which starts with the problem of staffing and discusses about the “Recruitment; The Lack of Motivation; The Lack of Communication ; The Lack of Training; The Time Management; & Security” , then it has the Motivation & Training Strategy the problem and strategy plan how to overcome it: Job Instructions, Orientation & Retaining, then it says about the change management ,: Empathy; the role of the supervisor, Participation & Communication. Then it has a conclusion followed by the references.
STAFFING ISSUES IN THE HOTEL
Recruitment – The main functions of the HR department is recruiting well appropriate candidates. As the hotels will be coming under the four star category. The main task in hand for the HR department is to keep in mind that the employees they are recruiting should be well skilled and should match up the standards of the organisation.
Lack of motivation – The employees at the Courthouse hotel are not trained as per the standards of a four star hotel, they need to be motivated and trained because motivation helps to keep a positive mind and the hotel at the moment needs motivated employees to match the level of service and upgrade its standards.
Lack of training – The staff need to be trained well for the Up gradation of the hotel and to match up the standards and level of service of a four star category hotel. To match the standards of the hotel, Proper guidance towards learning skills is necessary (Miller et al, 1930-1999).
Lack of personal skills – To achieve the four star standards which is set by the hotel management. The communication and personal skills should be improved by the staff.
Shift/Time management – The hotel will now be known internationally because of international guests who come to stay. The staff
Assessment 3
Matriculation Number:
Word Count: 2325
Turn It In ID Number:
INTRODUCTION - The report consists of The Courthouse hotel , which starts with the problem of staffing and discusses about the “Recruitment; The Lack of Motivation; The Lack of Communication ; The Lack of Training; The Time Management; & Security” , then it has the Motivation & Training Strategy the problem and strategy plan how to overcome it: Job Instructions, Orientation & Retaining, then it says about the change management ,: Empathy; the role of the supervisor, Participation & Communication. Then it has a conclusion followed by the references.
STAFFING ISSUES IN THE HOTEL
Recruitment – The main functions of the HR department is recruiting well appropriate candidates. As the hotels will be coming under the four star category. The main task in hand for the HR department is to keep in mind that the employees they are recruiting should be well skilled and should match up the standards of the organisation.
Lack of motivation – The employees at the Courthouse hotel are not trained as per the standards of a four star hotel, they need to be motivated and trained because motivation helps to keep a positive mind and the hotel at the moment needs motivated employees to match the level of service and upgrade its standards.
Lack of training – The staff need to be trained well for the Up gradation of the hotel and to match up the standards and level of service of a four star category hotel. To match the standards of the hotel, Proper guidance towards learning skills is necessary (Miller et al, 1930-1999).
Lack of personal skills – To achieve the four star standards which is set by the hotel management. The communication and personal skills should be improved by the staff.
Shift/Time management – The hotel will now be known internationally because of international guests who come to stay. The staff