BUS201
“Five Stars” hotel franchise Job Brochure Our hotel franchise “Five Stars” is a developing franchise that consists of two brand new hotels. Our main goal is to provide outstanding and exceptional service for all our guests. By satisfying the needs of each guest in our hotels, we are planning to build a strong loyal customer base which will allow us to expand our franchise. We take in a serious consideration the comfort stay of our guests in our hotels. The biggest reward in our business is a smile on the guests’ faces after they checked out. We take pride in what we do. That is why it is important to us to find highly dedicated people who enjoy working in a hospitality business to join our team. We believe that workplace should have a friendly competition environment. Our company does not hesitate to reward employees who perform above the standard. In addition, our hotel departments challenge each other in different work related competitions for the gift rewards and paid days off. We consider “Five Stars” is not just a business but a family. We realize that only family-like work environment will help to build a strong team spirit in the company. Every member of our work team deserves to be treated with respect and dignity. We take care of our employees by providing them with full benefit packages, flexible schedules, and opportunity to proceed with farther education. We believe if our employees are happy they will pass a friendly attitude to our guests. Therefore, we would be able to reach our prime goal-customer satisfaction and franchise growth.
I decided to use the goal setting theory to motivate the employees in my hypothetical company. Work goals are helping employees to perform their duties with better motivation than just collecting pay checks. Goal setting theory suggests that there are five properties, such as specific, challenge, measurable, results oriented, and timeframe for