In this task, I will be explaining how Thorpe Park manage their human, physical and technological resources and how good management of these resources improve their performance.
1. Good management of Thorpe Park’s physical resources
Physical resources are the man-made tools or equipment needed for the day-to-day running of Thorpe Park. Basically, physical resources are anything that provides Thorpe Park with the means to perform its business processes. Thorpe Park’s rides are in good condition, are safe, are durable and are efficient and this demonstrates the high maintenance of their rides. Thorpe Park maintain their rides everyday (sometimes every 2 hours). This also demonstrates the high level of maintenance of their rides. Also, Thorpe Park have a team management team which monitor if there is a high standard of maintenance which creates high standards. The cleanliness and hygiene of Thorpe Park’s rides also demonstrates that the rides are being maintained well.
How good management of physical resources improves Thorpe Park’s performance
By Thorpe Park maintaining their physical resources to a very high standard, it increases the health and safety standards. This ensures customer needs and expectations are met and satisfied. Meeting customers’ needs and expectations ensures repeat business for Thorpe Park and more customers. More customers and repeat business will lead to an increase in ticket sales and more profit. Thorpe Park can then use this extra profit to re-invest into building new rides, maintaining existing ones.
2. Good management of Thorpe Park’s human resources
Human resources is the set of individuals who make up the workforce of Thorpe Park. It also refers to the division of Thorpe Park that is focused on activities relating to employees. Thorpe Park can manage their human resources well and this can be done