Behavioral and Situational Interview Questions
Position of BRANCH MANAGER (RBC BANK)
Position Purpose:
This is a critical leadership role in RBC’s Canadian Personal and Business Banking platform.
The role will provide overall branch management by leading the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior client experience and optimal sales performance (profitable new business acquisition and retention). This position is also responsible for the achievement of high impact service delivery across all roles within the unit, ensuring superior client care is delivered in consideration of local market conditions. This role will develop relationships with sales and service partners to ensure the operation of the unit and optimal client satisfaction. The role will also provide ongoing coaching and development of sales staff, ensuring a high level of employee capability and engagement.
RBC offers a Total Rewards program including competitive salary, opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans.
In addition to the Total Rewards program, this role provides a unique opportunity for personal and professional growth.
Key Accountabilities:
1. Build a team to focus on client acquisition, building profitable relationships and advice capabilities to achieve revenue goals
2. Provide leadership and management by leading the establishment of teams sales objectives and related activities to achieve a superior client experience, profitable business growth, business retention and productivity
3. Provide ongoing coaching and development to staff, ensuring a high level of employee capability and engagement through focused sales routines
4. Ensure processes/controls are in place & being followed to manage risk and protect shareholder interests
5. Successful incumbant will
Position Purpose:
This is a critical leadership role in RBC’s Canadian Personal and Business Banking platform.
The role will provide overall branch management by leading the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior client experience and optimal sales performance (profitable new business acquisition and retention). This position is also responsible for the achievement of high impact service delivery across all roles within the unit, ensuring superior client care is delivered in consideration of local market conditions. This role will develop relationships with sales and service partners to ensure the operation of the unit and optimal client satisfaction. The role will also provide ongoing coaching and development of sales staff, ensuring a high level of employee capability and engagement.
RBC offers a Total Rewards program including competitive salary, opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans.
In addition to the Total Rewards program, this role provides a unique opportunity for personal and professional growth.
Key Accountabilities:
1. Build a team to focus on client acquisition, building profitable relationships and advice capabilities to achieve revenue goals
2. Provide leadership and management by leading the establishment of teams sales objectives and related activities to achieve a superior client experience, profitable business growth, business retention and productivity
3. Provide ongoing coaching and development to staff, ensuring a high level of employee capability and engagement through focused sales routines
4. Ensure processes/controls are in place & being followed to manage risk and protect shareholder interests
5. Successful incumbant will