Hrm 531 Week 3 Quiz

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the following is not considered as a part of organizational output?

► Finished goods

► Services

► Dividends

► Capital

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following is not one of the types of attitude?

► Job satisfaction

► Job Involvement

► Organizational Behavior

► Organizational commitment

Ref:

Page no 29

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is NOT included in the ways employees can express dissatisfaction?

► Exit

► Voice

► Loyalty

► Noise
Question No: 4 ( Marks: 1 ) - Please choose one

Which dimension of the Big Five model refers to be pleasant and accommodating in social situations?

► Extroversion

► Openness to experience

► Emotional stability

► Agreeableness

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Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following is NOT a key component of emotional intelligence?

► Self-awareness

► Self-management

► Commitment

► Empathy

Question No: 6 ( Marks: 1 ) - Please choose one

What effect does stress typically have on mood?

► Positive

► Negative

► Unbiased

► No effect

Question No: 7 ( Marks: 1 ) - Please choose one

It is not possible for Mr. Asim to understand everything he sees, he notices a few of the things, we can say that he engages in:

► Assimilating

► Selective perception

► Halo Effect

► Target Perception

Question No: 8 ( Marks: 1 ) - Please choose one

The most well-known theory of motivation is Abraham Maslow’s _______________.

► Theories x and y

► Hierarchy of needs

► Goal setting theory

► Equity theory

Ref:

Page 63

Question No: 9 ( Marks: 1 ) - Please choose one

Our intrinsic desire for personal development is included in Alderfer’s _____________ needs.
► Existence

► Relatedness

► Esteem

► Growth

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is NOT an important issue relating to goal-setting theory?

► Defining the goal

► Goal difficulty

► Goal specificity

► Equity among co-workers

Question No: 11 ( Marks: 1 ) - Please choose one

What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits?

► MBO program

► Gain sharing plan

► Employee stock ownership plan

► Piece-rate plan

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Question No: 12 ( Marks: 1 ) - Please choose one

What happens in the second stage of group development?

► Close relationships are developed

► The group demonstrates cohesiveness

► Intra-group conflict often occurs

► The job task is performed

Ref:

Page no
80

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following is one of the drawbacks of group decision making?

► More knowledge through pooling of group resources

► More amount of time is required to make a decision

► Increased acceptance & commitment due to voice in decisions

► Greater understanding due to involvement in decision stages

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is traditionally followed by the formal channels of communication within an organization?

► Authority chain

► Influence chain

► Transmission chain

► Social chain

Ref:

Page no 105

Question No: 15 ( Marks: 1 ) - Please choose one

Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication?

► Information

► Control

► Motivation

► Emotional expression

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Question No: 16 ( Marks: 1 ) - Please choose one

The _____ network best serves to promote high member satisfaction.

► Direct

► Circle

► Wheel

► All-channel

Question No: 17 ( Marks: 1 ) - Please choose one

A communication channel with greater channel richness is most likely to provide:

► Greater feedback density

► Greater filtering capability

► Greater perceptual wellness

► Larger amounts of information

Question No: 18 ( Marks: 1 ) - Please choose one

The study of organizational behavior is primarily concerned with all of the following dynamics in organizations EXCEPT:

► Interpersonal

► Behavioral

► Astrology

► Psychosocial

Question No: 19 ( Marks: 1 ) - Please choose one

How do proponents of reinforcement theory view behavior?

► As a product of heredity

► As a function of one’s power need

► As the result of a cognitive process

► As environmentally caused

Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following is true for the people who adopt a thinking style based on logics and rationality?

► They process information serially

► They perceive things as a whole

► They perceive things on the basis of past experiences

► Their decisions depend upon situation

Question No: 21 ( Marks: 1 ) - Please choose one

Sheraz wants to become a surgeon, not only because achieving this goal will give him self-respect and autonomy, but also because he wants a job with high status and recognition from others. Which of Maslow’s needs is Sheraz trying to meet?

► Self-actualization

► Social

► Esteem

► Safety

Ref:

Page no 60

Question No: 22 ( Marks: 1 ) - Please choose one

Teams are very useful in which of the following situations?

► The work to be performed is very basic

► The tasks are interrelated

► No one wants to be accountable

► The group is homogeneous

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Question No: 23 ( Marks: 1 ) - Please choose one

All of the following are studied in Organizational Behavior, EXCEPT

► Human behaviors in organizations

► International trade laws

► Organizational culture

► The relationship between people and organizations

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following behavior of an individual makes a positive contribution to an organization?

► Motivational behavior

► Performance behavior

► Organizational citizenship

► Perceptive contribution

Question No: 25 ( Marks: 1 ) - Please choose one

CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior?

► Positive reinforcement

► Negative reinforcement

► Punishment

► Extinction

Question No: 26 ( Marks: 1 ) - Please choose one

The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior?

► Negative reinforcement

► Punishment

► Extinction

► Positive reinforcement

Question No: 27 ( Marks: 1 ) - Please choose one

The founder of TL Corporation has to face many difficulties while establishing his company even banks were not ready to grant loan. But he showed persistence and after four years he was able to generate finance by the mortgage of his own house. He was exhibiting which of the following personality trait of Big Five Personality Model?

► Agreeableness

► Emotional Stability

► Conscientiousness

► Extroversion

Question No: 28 ( Marks: 1 ) - Please choose one

Mr. Ahmed started his career as a clerk, now after 6 years of hard work he has earned the position of finance manager. He believes that all his success is because of his own hard work and devotion. Ahmed has:

► Self-efficacy

► Internal locus of control

► Emotional intelligence

► High self-esteem

Ref:

Self-Esteem: Self-esteem is the extent to which people have pride in themselves and their capabilities. Individuals with high self-esteem believe in their abilities and tend to set higher goals and perform more difficult tasks, whereas individuals with low self-esteem are full of self-doubt and apprehension. Still, people with low self-esteem may be just as capable as those with high self-esteem. Personality characteristics create the parameters for people’s behavior; they give us a framework for predicting behavior.

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Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following is an example of positive emotions?

► Anger

► Sadness

► Pride

► Disgust

Question No: 30 ( Marks: 1 ) - Please choose one

Which one of the following set of skills is best representing the required competencies of managers?

► Technical skills, human skills and conceptual skills

► Leading skills, motivational skills and human skills

► Organizing skills, interpersonal skills and leading skills

► Motivating skills, intrapersonal skills and conceptual skills

Question No: 31 ( Marks: 1 ) - Please choose one

The rational decision-making approach assumes that decision makers:

► Have complete information

► Are motivated by greed

► Are often distracted by the environment

► Are subjective

Question No: 32 ( Marks: 1 ) - Please choose one

Mr. Ahmad is HR manager in an organization. He has ten employees who directly report to him. They are the part of which of the following group?

► Command group

► Task group

► Friendship group

► Interest group

Question No: 33 ( Marks: 1 ) - Please choose one

Which of the following is a structured approach to decision making that focuses on generating alternatives silently, prevents criticism of alternatives, and uses a voting process to identify group choices?

► Devil's advocacy

► The Delphi technique

► Dialectical inquiry

► The nominal group

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Question No: 34 ( Marks: 1 ) - Please choose one

Which of the following determines requirements of organization conversion process?

► Machinery, computers and human skills

► Raw material and capital

► Finished products and services

► HR and information system

Question No: 1 ( Marks: 1 ) - Please choose one

Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability?

► Memory

► Number Aptitude

► Deductive Reasoning

► Perceptual speed

Question No: 2 ( Marks: 1 ) - Please choose one

Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning. Now whenever he passes by the restaurant, he feels nauseous. This is an example of which of the following learning theory?

► Classical conditioning

► Social learning

► Operant conditioning

► Reinforcement theory

Question No: 3 ( Marks: 1 ) - Please choose one

Advertisements are directed at changing a person's:

► Attitude

► Value

► Ethics

► Custom

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Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions?

► Moods

► Behaviors

► Values

► Customs

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions?

► Women show greater emotional expression

► Men express emotions more intensely

► Men express anger more frequently

► Women may have a greater need for social approval

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is NOT an important issue relating to goal-setting theory?

► Defining the goal

► Goal difficulty

► Goal specificity

► Equity among co-workers

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following is NOT a comparison an employee can use in equity theory?

► Self-inside

► Self-goal

► Other-outside

► Self-outside

Question No: 8 ( Marks: 1 ) - Please choose one

Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor?

► Advancement

► Working condition

► Achievement

► Recognition

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is a direct monetary incentive given by the organizations to its employees?

► Promotion

► Gain sharing

► Flexible work hours

► Appreciation certificate

Question No: 10 ( Marks: 1 ) - Please choose one

When the group energy is focused on the task at hand, the group has moved to the _____________ stage.

► Storming

► Norming

► Maturation

► Performing

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following statement best defines leadership?

► Implementing the strategy provided by management

► Least concerned in bringing organizational change

► Coordinating and handling day-to-day problems

► The ability to influence a group in goal achievement

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Question No: 12 ( Marks: 1 ) - Please choose one

According to the OhioState studies, the extent to which a leader’s behavior is directed toward getting the job done is called:

► Initiating structure

► Consideration

► Maximization

► Path-goal

Question No: 13 ( Marks: 1 ) - Please choose one

According to the University of Michigan studies, which of the following is used to define a leader who takes personal interest in the needs of his/her subordinates?

Situation-oriented(►(((((((

(►(((((((Employee-oriented

Production- oriented(►(((((((

Task-oriented(►(((((((

Question No: 14 ( Marks: 1 ) - Please choose one

Suggestion boxes, employee attitude surveys, and grievance procedures are examples of:

(►(((((((Downward communication

Horizontal communication(►(((((((

Upward communication(►(((((((

Lateral communication(►(((((((

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is the most effective communication network for facilitating the emergence of a leader?

Chain (►(((((((

All-channel(►(((((((

(►(((((((Wheel

Direct(►(((((((

Question No: 16 ( Marks: 1 ) - Please choose one

Asad telephones his employee, Usman, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asad is:

The sender(►(((((((

The receiver(►(((((((

The channel(►(((((((

The encoder(►(((((((

Question No: 17 ( Marks: 1 ) - Please choose one

Which one of the following statement is NOT true regarding the relationship between age and job performance?

Older workers bring to their job: experience, judgment and strong work ethics(►(((((((

Older workers have more commitment to quality(►(((((((

Older workers are perceived as flexible and welcome new technologies(►(((((((

Older workers are perceived as lacking flexibility and resistant to new technologies(►(((((((

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Question No: 18 ( Marks: 1 ) - Please choose one

Following a response by the termination or withdrawal of something unpleasant is called _________.

Positive reinforcement(►(((((((

Extinction(►(((((((

Negative reinforcement(►(((((((

(►(((((((Punishment

Question No: 19 ( Marks: 1 ) - Please choose one

Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?

(►(((((((Felt

Displayed(►(((((((

Conditional(►(((((((

Exposed(►(((((((

Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following is least accurate about Ohio-State Study?

High-high styles sometimes had negative relationship(►(((((((

High-high leaders generally had superior subordinate performance(►(((((((

High initiating structure is positively related to grievances(►(((((((

High consideration is positively related to manager’s evaluation(►(((((((

Question No: 21 ( Marks: 1 ) - Please choose one

Organizations that do not pay attention to diversity may face all of the following problems, Except:

Lower productivity(►(((((((

(►(((((((Increased tensions among workers

Decreased turnover(►(((((((

Increased complaints(►(((((((

Question No: 22 ( Marks: 1 ) - Please choose one

CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior?

(►(((((((

Positive reinforcement

Negative reinforcement(►(((((((

Punishment(►(((((((

Extinction(►(((((((

Question No: 23 ( Marks: 1 ) - Please choose one

The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior?

(►(((((((Negative reinforcement

Punishment(►(((((((

Extinction(►(((((((

Positive reinforcement(►(((((((

Question No: 24 ( Marks: 1 ) - Please choose one

Action of a person consistent with one's personal values and the commonly held values of the organization and society is called which of the following behavior?

Legal behavior(►(((((((

(►(((((((Ethical behavior

Cognitive behavior(►(((((((

Loyal behavior(►(((((((

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following component of an attitude includes beliefs, opinions and information that a person has about the object he observed?

Affective(►(((((((

Behavioral(►(((((((

►(((((((Cognitive(

Terminal(►(((((((

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Question No: 26 ( Marks: 1 ) - Please choose one

The founder of TL Corporation has to face many difficulties while establishing his company even banks were not ready to grant loan. But he showed persistence and after four years he was able to generate finance by the mortgage of his own house. He was exhibiting which of the following personality trait of Big Five Personality Model?

Agreeableness(►(((((((

Emotional Stability(►(((((((

(►(((((((Conscientiousness

Extroversion(►(((((((

Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following is an example of positive emotions?

Anger(►(((((((

Sadness(►(((((((

(►(((((((Pride

Disgust(►(((((((

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following is the study of social system such as families, occupational classes and organizations ?

Psychology(►(((((((

(►(((((((Sociology

Anthropology(►(((((((

Social Psychology(►(((((((

Question No: 29 ( Marks: 1 ) - Please choose one

In an interview, the interviewer's first impression of the interviewee (or target) is likely to be based upon:

Nonverbal cues of the target(►(((((((

Verbal communication by the target(►(((((((

The intentions of the target(►(((((((

(►(((((((The target's physical appearance

Question No: 30 ( Marks: 1 ) - Please choose one

The rational decision-making approach assumes that decision makers:

Have complete information(►(((((((

Are motivated by greed(►(((((((

Are often distracted by the environment(►(((((((

Are subjective(►(((((((

Question No: 31 ( Marks: 1 ) - Please choose one

In decision making process when managers define their limits and make their decision within the limits, it is called:

(►(((((((Bounded rationality

Optimal decision making(►(((((((

Intuitive decision making(►(((((((

Rational decision making(►(((((((

Question No: 32 ( Marks: 1 ) - Please choose one

People with which of the following decision making style work well with others and enjoy social interactions?

►(((((((Behavioral(

Directive(►(((((((

Analytical(►(((((((

Conceptual(►(((((((

Question No: 33 ( Marks: 1 ) - Please choose one

Mr. Zia is directly involved in the production of the automobiles. He is facing low motivation due to repetitive tasks. His manager changes his responsibilities and now he has to perform different tasks. His motivation has increased because of which of the following strategy?

Job enrichment(►(((((((

Job enlargement(►(((((((

Job sharing(►(((((((

(►(((((((Job rotation

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Question No: 34 ( Marks: 1 ) - Please choose one

All of the following are examples of downward communication flow EXCEPT:

Managers informing employees of procedures(►(((((((

Managers pointing out problems that need attention(►(((((((

(►(((((((Employees completing attitude surveys

Managers telling employees to work more quickly(►(((((((

Question No: 1 ( Marks: 1 ) - Please choose one

Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show.

► Felt

► Displayed

► Conditional

► Exposed

Reference:

Felt emotions are an individual’s actual emotions.
Page 39

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following statements is NOT true regarding face-to-face communication?

► It is highly personal

► It has high channel richness

► It usually results in delayed feedback

► It offers multiple information cues

Question No: 3 ( Marks: 1 ) - Please choose one

All of the following are examples of downward communication flows EXCEPT:

► Managers informing employees of procedures

► Managers pointing out problems that need attention

► Employees completing attitude surveys

► Managers telling employees to work more quickly

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Question No: 4 ( Marks: 1 ) - Please choose one

A leader high in initiating structure would do which of the following?

► Exhibit laissez-faire type of leadership

► Maximize leader-member relations

► Assign group members to particular tasks

► Empower employees to make their own decisions
Reference:

The leader high in initiating structure could be described as someone who “assigns group

members to particular tasks,” “expects workers to maintain definite standards of performance,”

and “emphasizes the meeting of deadlines.”

Question No: 5 ( Marks: 1 ) - Please choose one

Teams are very useful in which of the following situations:

► The work to be performed is very basic

► The tasks are interrelated

► No one wants to be accountable

► The group is homogeneous

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is true about virtual teams?

► There is an absence of verbal cues

► There is limited social context

► People collaborate online

► All of the given options

Reference:

The three primary factors that differentiate virtual teams

a. The absence of Para-verbal and nonverbal cues. These help clarify communication by

providing increased meaning, but aren’t available in online interactions.

b. Limited social context. Virtual teams often suffer from less social rapport and less direct

interaction among members.

c. The ability to overcome time and space constraints. Virtual teams allow people to work

together who might otherwise never be able to collaborate.

Question No: 7 ( Marks: 1 ) - Please choose one

Team members with good listening, feedback, and conflict resolution skills possess ______________.

► Technical expertise

► Problem-solving skills

► Decision-making skills

► Interpersonal skills

Reference:

Good listening, feedback, conflict resolution, and other interpersonal skills

Page 85

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Question No: 8 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the key components of effective teams?

► Effective work design

► Recognized company identity

► Supportive contextual influences

► Well-managed team processes

Question No: 9 ( Marks: 1 ) - Please choose one

After which stage of a group’s development is there a relatively clear hierarchy of leadership within the group?

► Norming

► Storming

► Development

► Forming

Reference:

Storming:

• One of intra-group conflict. Members accept the existence of the group, but there is resistance

to constraints on individuality.

• Conflict over who will control the group.

• When complete, there will be a relatively clear hierarchy of leadership within the group.

• A period of high emotionality and tension among group members.

• Members concern’s include:

a. Formation of coalitions and cliques.

b. Dealing with outside demands.

c. Clarifying membership expectations.

d. Dealing with obstacles to group goals.

e. Understanding members’ interpersonal styles.

Question No: 10 ( Marks: 1 ) - Please choose one

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Which of the following statements is true?

► All command groups are also task groups

► All task groups are also friendship groups

► All command groups are also informal groups

► All informal groups are also command groups

Reference:

Page 79….Formal and informal diagram

Question No: 11 ( Marks: 1 ) - Please choose one

In which of the following situation Synergy is most likely to occur?

► The activities of all group members are fully dependent on one another

► The performance of one member of a group affects what other members do

► Group members must perform specific behaviors in a predetermined order

► Group members acting together produce more or better output than alone

Reference:

Synergy is a biological term referring to an action of two or more substances that result in an

effect that is more than the mere summation of the individual substances; the whole is more

than the sum of its parts (2 + 2 = 5).

Question No: 12 ( Marks: 1 ) - Please choose one

Which one of the following groups may want government to direct more attention to environmental problems?

► Interest group

► Command group

► Formal group

► Task group

Reference:

Interest groups

• Comprises workers coming together to achieve a mutual objective

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following is a job that does not lend itself to telecommuting?

► An attorney who spends most of her time researching on the computer

► A car salesman who demonstrates the features of a new model of car

► A telemarketer who uses the phone to contact clients

► A product support specialist who fields calls from customers

Reference:

Telecommuting Doing work that is generally performed in the office away from the office using

different information technologies

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Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is an example of a piece-rate plan?

► Stock options

► Rs20 for each unit produced

► Productivity bonus

► Commission

Reference:

Variable Pay Programs can take the form of piece-rate plans, wage incentives, profit sharing,

bonuses, and gain-sharing.

A pure piece-rate plan—the employee gets no base salary and is paid only for production. For example: Selling peanuts in ballparks works this way.

Question No: 15 ( Marks: 1 ) - Please choose one

What sort of goals does Management By Objectives (MBO) emphasize?

► Attainable, verifiable and measurable

► Achievable, controllable and profitable

► Inspirational, teachable and creative

► Challenging, emotional and constructive

Reference:

Management by objectives emphasizes participatively set goals that are tangible, verifiable, and

measurable.

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is NOT a biographical characteristic?

► Region

► Age

► Sex

► Tenure

Reference: Page 16

Age

• Gender

• Marital status

• Length of service, etc.

Question No: 17 ( Marks: 1 ) - Please choose one

What is the largest demographic change in the last few years in Pakistani workforce?

► Increasing ethnic diversity

► A fall in married workers

► Increasing age of workers

► More women in the workforce

Reference:

Page 20

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Question No: 18 ( Marks: 1 ) - Please choose one

Which one of the following would be considered a motivator in the two-factor theory?

► Salary

► Working conditions

► Bonuses

► Responsibility

Reference:

They are motivated by and prefer the challenge of working at a problem and accepting the personal responsibility for success or failure.

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following method is used for strengthening desirable behavior?

► Negative Reinforcement

► Neutral Reinforcement

► Pleasant Reinforcement

► Positive Reinforcement

Reference:

Negative reinforcement increases the probability that a desired behavior, then occur by removing a negative consequence (or negative reinforce) when a worker performs the behavior.

Question No: 20 ( Marks: 1 ) - Please choose one

What is generally considered to be the single best thing that managers can do to improve performance?

► Allocate tasks depending on personality

► Restrict the use of punishment as a means of motivating workers

► Give abundant opportunities for employee growth

► Concentrate on intrinsic rewards rather than extrinsic rewards

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following is NOT an important issue relating to goal-setting theory?

► Defining the goal

► Goal difficulty

► Goal specificity

► Equity among co-workers

Reference:

Page 64

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Question No: 22 ( Marks: 1 ) - Please choose one

According to Maslow, when does a need stop motivating?

► When it is substantially satisfied

► It never stops motivating

► When one returns to a lower level need

► When one chooses to move to a higher level need

Reference:

Page 60

Question No: 23 ( Marks: 1 ) - Please choose one

If a person responds the same way over time, attribution theory states that the behavior shows ______________.

► Distinctiveness

► Consensus

► Consistency

► Continuity

Reference:

Consistency: Responds in the same way over time

Page 48 & 49

Question No: 24 ( Marks: 1 ) - Please choose one

Asif is late for work each day by about ten minutes. How would Attribution Theory describe this behavior?

► It shows consensus

► It shows similarity

► It shows reliability

► It shows consistency

Reference:

Consistency: Responds in the same way over time

Page 48 & 49

Question No: 25 ( Marks: 1 ) - Please choose one

According to attribution theory, which of the following is an internally caused behavior?

► Working late in order to get a promotion

► Arriving at work late because heavy traffic

► Working weekends because of your employer’s orders

► Depending on luck for success

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Question No: 26 ( Marks: 1 ) - Please choose one

What is the name of the theory that deals with how we explain the cause of behaviors of others?

► Judgment Theory

► Selective Perception Theory

► Attribution Theory

► Equality Theory

Reference:

People try to make sense of a situation by explaining its cause; this explanation is an attribution. Attribution theory describes how people explain the causes of their own and other people’s behavior.

Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following is NOT an ethic in decision making?

► Utilitarianism

► Focus on right

► Focus on justice

► Favoritism

Reference:

Page 56

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following decision making style shows low tolerance for ambiguity and seeks rationality?

► Directive

► Analytical

► Conceptual

► Behavioral

Reference:

Directive:

a. Low tolerance for ambiguity and seek rationality

b. Efficient and logical

c. Decisions are made with minimal information and with few alternatives assessed.

Question No: 29 ( Marks: 1 ) - Please choose one

According to which of the following decision making model; people seek solutions that are satisfactory and sufficient?

► Bounded Rational

► Three Component Model

► Contingency

► Rational

Reference:

Page 53

http://groups.google.com/group/vuZs

Question No: 30 ( Marks: 1 ) - Please choose one

Asma is experiencing conveyance problem for her college pick and drop. She decides to use the rational decision-making model to decide what to do. What might be the next step she takes if she follows this model?

► Define the problem

► Identify the decisions criteria

► Evaluate other available alternatives

► Select the best alternative

Reference:

Identify the decision criteria important to solving the problem.

• The decision maker determines what is relevant in making the decision. Any factors not

identified in this step are considered irrelevant to the decision maker.

• This brings in the decision maker’s interests, values, and similar personal preferences

Question No: 31 ( Marks: 1 ) - Please choose one

Which of the following is the dimension of emotional intelligence that describes the ability to manage your own emotions and impulses?

► Self-awareness

► Self-management

► Commitment

► Social-skills

Reference:

Self-management. The ability

to manage one’s own

emotions and impulses.

Question No: 32 ( Marks: 1 ) - Please choose one

The Big Five model is related to ________________

► Perception

► Personality

► Experience

► Culture

Reference:

Page 34

Question No: 33 ( Marks: 1 ) - Please choose one

Which of the following are defined as accepted principles or standards of a person or a group?

► Traditions

► Norms

► Attitudes

► Values

Reference:

Page 25

http://groups.google.com/group/vuZs

Question No: 34 ( Marks: 1 ) - Please choose one

Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways:

► Exit

► Voice

► Loyalty

► Neglect

Reference:

Voice: Actively and constructively attempting to improve conditions, including suggesting

improvements, discussing problems with superiors, and some forms of union activity.

Question No: 35 ( Marks: 1 ) - Please choose one

Rabia is working in a software house. She is a very hard working, motivated to achieve organizational goals and due to her attachment with the organization she wishes to continue her job with the same organization. Her behavior is showing:

► Job involvement

► Job satisfaction

► Job commitment

► Job enrichment

Reference:

Page 29

Question No: 36 ( Marks: 1 ) - Please choose one

Which of the following is defined as a way of looking at life; a way of thinking, feeling or behaving?

► Value

► Attitude

► Behavior

► Mood

Reference:

Page 3

Question No: 37 ( Marks: 1 ) - Please choose one

Learning theories include all of the following EXCEPT:

► Classical conditioning

► Social learning

► Operant conditioning

► Contingency theory

Reference:

Page 22 &108

http://groups.google.com/group/vuZs

Question No: 38 ( Marks: 1 ) - Please choose one

Which of the following is not considered as a characteristic of organizations?

► Social entities

► Goal oriented

► Closed system

► Deliberately structured

Reference:

Organizations are

Social entities

Goal oriented

Deliberately structured

Linked to the external environment

Question No: 39 ( Marks: 1 ) - Please choose one

Which one of the following set of skills is best representing the required competencies of managers?

► Technical skills, human skills and conceptual skills

► Leading skills and motivational skills

► Organizing skills and interpersonal skills

► Motivating skills and intrapersonal skills

Reference:

Page 9

Question No: 40 ( Marks: 1 ) - Please choose one

Management functions of planning, organizing, leading and controlling were first classified by_______.

► Stephen Covey

► Henry Mintzeberg

► Henri Fayol

► Marry Parker

Reference:

Frenchman Henri Fayol considers management to consist of seven functions:

1.planning

2.organizing

3.leading

4.coordinating

5.controlling

6.staffing

7.motivating

Question No: 1 ( Marks: 1 ) - Please choose one ________________ is the study of societies to learn about human beings and their activities.

[pic]

► Sociology ► Anthropology ► Social work ► Social psychology Anthropology is the study of societies to learn about human beings and their activities. Anthropologists work on cultures and environments Question No: 2 ( Marks: 1 ) - Please choose one Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing? (((((((►(Culture shock
(((((((►Foreign culture(
(((((((►Alien culture(
(((((((►Adventure(

Question No: 3 ( Marks: 1 ) - Please choose one Two people see the same thing at the same time yet interpret it differently. Who is responsible for this difference?
(((((((►(The perceiver
(((((((►The timing(
(((((((►The context(
(((((((►The situation( Question No: 4 ( Marks: 1 ) - Please choose one Which of the following statements is NOT an example of stereotyping? (((((((►There is no need to offer child-care to him; men aren’t interested in child care(
(((((((►Don’t hire an older worker; they can’t learn new skills(
(((((((►(She was good at her last job, so she will be good at this one
(((((((►She won’t relocate for a promotion, since women don’t relocate( Question No: 5 ( Marks: 1 ) - Please choose one Which of the following are all forms of variable-pay programs? (((((((►(Wage incentive plans, flextime, piece-rate
(((((((►Piece-rate, wage incentive plans, gain sharing(
(((((((►(Profit-sharing, lump-sum bonuses, extended vacations
(((((((►Retirement benefits, extended vacations, flextime( Pay and Motivation
1. Variable Pay Programs can take the form of piece-rate plans, wage incentives, profit sharing, bonuses, and gain-sharing.
2. A portion of an employee’s pay is based on some individual and/or organizational measure of performance. Unlike more traditional base-pay programs, variable pay is not an annuity—there is no guarantee.

http://groups.google.com/group/vuZs Question No: 6 ( Marks: 1 ) - Please choose one What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits? (((((((►MBO program(
(((((((►Gain sharing plan(
(((((((►(Employee stock ownership plan
(((((((►Piece-rate plan( Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is likely to generate the least innovative alternatives? (((((((►(Face-to-face interacting groups
(((((((►Brainstorming(
(((((((►Delphi technique(
(((((((►Nominal group technique( Question No: 8 ( Marks: 1 ) - Please choose one According to John Kotter, leaders establish direction by: (((((((►Developing a vision of the future(
(((((((►Inspiring people to overcome hurdles(
(((((((►Aligning people by communicating their vision(
(((((((►(All of the given options
John Kotter feels that management is about coping with complexity.
• Good management brings about order and consistency by drawing up formal plans, designing rigid organization structures, and monitoring results against the plans.
• Leadership is about coping with change.
• Leaders establish direction by developing a vision of the future; then they align people by communicating this vision and inspiring them to overcome hurdles. Question No: 9 ( Marks: 1 ) - Please choose one According to the Ohio State studies, which of the following is the extent to which a leader is likely to have job relationships characterized by mutual trust and respect for his/her employees? (((((((►(Consideration
(((((((►Initiating structure(
(((((((►Consensus-building(
(((((((►Maximization( Consideration is described as “the extent to which a person is likely to have job relationships that are characterized by mutual trust, respect for employees’ ideas, and regard for their feelings.” Initiating structure refers to the extent to which a leader is likely to define and structure his/her role and those of employees in the search for goal attainment

Question No: 10 ( Marks: 1 ) - Please choose one Which of the following are the two dimensions of leadership behavior identified in theUniversity of Michigan studies? (((((((►Emotional and rational(
(((((((►Autocratic and democratic(
(((((((►Initiating structure and consideration(
(((((((►(Employee-oriented and production-oriented
Researchers at the University of Michigan identified two behaviors corresponding to consideration and initiating structure: employee-oriented and job-centered behaviors. An approach to organizational change, called the Managerial Grid, makes managers effective leaders by focusing how much they show concern for people and production. The Hersey and Blanchard model focuses on consideration and initiating structure behaviors Question No: 11 ( Marks: 1 ) - Please choose one Rabia writes a memo to his employees. Putting her thoughts onto paper is an example of:
(((((((►(Encoding
(((((((►Communicating(
(((((((►Messaging(
(((((((►Channeling( Encoding
“Translating the message into symbols or language that the receiver can understand”
Question No: 12 ( Marks: 1 ) - Please choose one Which of the following statements is NOT true regarding face-to-face communication? (((((((►It is highly personal(
(((((((►It has high channel richness(
(((((((►(It usually results in delayed feedback
(((((((►It offers multiple information cues( Question No: 13 ( Marks: 1 ) - Please choose one A ______ is a senior employee who guides and supports a less-experienced employee.
(((((((►Facilitator(
(((((((► Leader(
(((((((►Coach(
(((((((►Mentor( When senior employee takes an active role in guiding another individual, we refer to this activity as mentoring and coaching. Question No: 14 ( Marks: 1 ) - Please choose one The path-goal theory was developed by ______________.
(((((((►(Robert House
(((((((►Fred Fiedler(
(((((((►Blake and Mouton(
(((((((►Vroom and Yetton( One of the most respected approaches to leadership is the path-goal theory developed by
Robert House.
Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT a dimension of trust? (((((((►Integrity(
(((((((►Competence(
(((((((►Loyalty(
(((((((►Determination(
The key dimensions that underlie the concept of trust are integrity, competence, consistency, loyalty, and openness. Five Dimensions of Trust
• Integrity (honesty and truthfulness)
• Competence (technical/interpersonal)
• Consistency (reliability, predictability and good judgment in handling situations)
• Loyalty (willingness to protect and save face for a person)
• Openness (willingness to share ideas and information freely) Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is a feeling of devotion, duty, or attachment to somebody or something? (((((((►Integrity(
(((((((►Consistency(
(((((((►Loyalty(
(((((((►Reliability(
http://rivercitykarate.com/Definitions.htm Question No: 17 ( Marks: 1 ) - Please choose one Trust and trustworthiness affect a leader’s access to: (((((((►Dedication and achievement(
(((((((►(Persuasion and control
(((((((►Power and influence(
(((((((►Knowledge and cooperation( |Trust and Leadership | |
| | |
|1. Trust is a primary attribute associated with leadership. When trust is broken, it can have serious | |
|adverse effects on a group’s performance. | |
|2. It is evident that it is impossible to lead people who do not trust you. Trust and trust-worthiness | |
|modulate the leader’s access to knowledge and cooperation. | |
| | |
| | |

Question No: 18 ( Marks: 1 ) - Please choose one Power can be defined as: (((((((►The ability to influence the behavior of others(
(((((((►The right to influence the behavior of others(
(((((((►The actualization of the dependency of others(
(((((((►Downward influence on one’s followers( Power - the ability to influence another person
Influence - the process of affecting the thoughts, behavior, & feelings of another person
Authority - the right to influence another person
Question No: 19 ( Marks: 1 ) - Please choose one One reacts to _____ power out of fear of the negative consequences if one fails to comply. (((((((►Legitimate (
(((((((►(Coercive
(((((((►(Punitive
(((((((►Referent ( Coercive power depends on fear One reacts to this type of power out of fear of the negative results that might occur if one fails to comply http://personal.ashland.edu/csavage/Power%20and%20Politics.ppt Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is least likely to create dependency? (((((((►Scarcity of resources(
(((((((►(Non substitutability
(((((((►Power legitimacy(
(((((((►(Supply and demand Question No: 21 ( Marks: 1 ) - Please choose one Activities that influence the distribution of advantages and disadvantages within an organization are known as: (((((((►Human resources(
(((((((►(Political behaviors
(((((((►Influential power moves(
(((((((►Interactive initiatives( Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is NOT considered one of the potential sources of conflict? (((((((►Too much communication(
(((((((►(Value similarities
(((((((►Too little communication(
(((((((►(Jurisdictional ambiguity Question No: 23 ( Marks: 1 ) - Please choose one The focus of relationships in distributive bargaining is:
(((((((►(Accommodation
(((((((►The long term(
(((((((►The short term(
(((((((►Lose-lose(
Distributive bargaining can resolve disputes but it often negatively affects one or more negotiators’ satisfaction because it is focused on the short term and because it is confrontational. Integrative bargaining, in contrast, tends to provide outcomes that satisfy all parties and that build lasting relationships.

Question No: 24 ( Marks: 1 ) - Please choose one Which one of the following dichotomies of organizational structure specifically defines where decisions are made? (((((((►Complexity/simplicity(
(((((((►Specialization/enlargement(
(((((((►Formalization/in formalization(
(((((((►(Centralization/decentralization

http://groups.google.com/group/vuZs Question No: 25 ( Marks: 1 ) - Please choose one Which of the following organizational design superimposes product or project based design on existing function-based design?
(((((((►(Matrix Structure
(((((((►Functional Structure(
(((((((►Divisional Structure(
(((((((►Holding structure(
Matrix Structure It combines two forms of departmentalization--functional and product: · The strength of functional departmentalization—putting like specialists together and the pooling and sharing of specialized resources across products

Question No: 26 ( Marks: 1 ) - Please choose one A bureaucracy is characterized by all of the following EXCEPT: (((((((►(Highly routine operating tasks
(((((((►Formalized rules and regulations(
(((((((►Decentralized decision making(
(((((((►High work Specialization( Question No: 27 ( Marks: 1 ) - Please choose one How do most employees react to job enlargement efforts? (((((((►Unqualified approval(
(((((((►Somewhat enthusiastically(
(((((((►With a lack (
(((((((►(The reaction tends to be mixed Question No: 28 ( Marks: 1 ) - Please choose one Which one of the following can impact international business operations by its affect on business hours, holidays, and days of rest? (((((((►Paralanguage(
(((((((►Communication barriers(
(((((((►Religion(
(((((((►(Cultural knowledge Question No: 29 ( Marks: 1 ) - Please choose one Essential elements of TQM include all EXCEPT:
(((((((►Analysis of customer quality needs(
(((((((►Benchmarking(
(((((((►(Rewarding
(((((((►Standards(

Essential Elements of TQM
• A supportive organizational culture
• Management commitment and leadership
• Provide a sense of direction
• Analysis of customer quality needs
• Benchmarking
• Standards
• Strategies to close quality gaps
• Training
• Quality teams
• Progress monitoring and measurement
• Exceeding customer expectations Rewarding is part of Performance Management Question No: 30 ( Marks: 1 ) - Please choose one Focusing on controlling or eliminating stressors that might provoke the stress response is called:
(((((((►Managing stress(
(((((((►(Stress Prevention
(((((((►Job stress(
(((((((►Stress management(
Ref: Stress Prevention: Focusing on controlling or eliminating stressors that might provoke the stress response Question No: 31 ( Marks: 1 ) - Please choose one The individual or group who undertakes the task of introducing and managing a change in organization is called:
(((((((►Negotiator(
(((((((►Communicator(
(((((((►(Change Agent
(((((((►Spokesperson(
Ref: Change agent - the individual or group who undertakes the task of introducing and managing a change in an organization Question No: 32 ( Marks: 1 ) - Please choose one All of the following are advantages of internal change agents EXCEPT:
(((((((►Better Knowledge of the organization(
(((((((►Available more quickly(
(((((((►(May be close to the problem
(((((((►Requires higher out of pocket costs( Ref: Advantage of Internal Change Agents is Lower out-of-pocket costs Question No: 33 ( Marks: 1 ) - Please choose one Ali is working as a Finance Officer in a private limited company. His boss periodically observes his work on specific parts of his job and writes down using specific behavioral descriptions, what he sees him doing. The boss is using which one of the following appraisal technique? (((((((►(Critical incident methods
(((((((►Written essays(
((((((►Graphic rating scale(
(((((((►Paired comparison( Ref: The Critical Incident Technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria.
Question No: 34 ( Marks: 1 ) - Please choose one Most important elements in managing culture include all EXCEPT:
(((((((►(What leaders pay attention to
(((((((►(How leaders react to crises
(((((((►(How leaders behave
(((((((►(What leaders think about work
Confirmed
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following are indicators of a strong organizational culture?
(((((((►Weak managers(
(((((((►Narrowly defined roles(
(((((((►(Widely shared values
(((((((►High levels of dissention(
Ref: strong cultures: The organization’s core values are both intensely held and widely shared. Question No: 36 ( Marks: 1 ) - Please choose one
Consistency of behavior is an asset to an organization when it faces which of the following?
(((((((►Massive changes(
(((((((►(A dynamic environment
(((((((►An unknown environment(
(((((((►A stable environment(
Ref: So consistency of behavior is an asset to an organization when it faces a stable environment Question No: 37 ( Marks: 1 ) - Please choose one Which of the following is NOT a means of transmitting culture within an organization?
(((((►Stories(
(((((((►Rituals(
(((((((►Language(
(((((((►(Therapy
Confirmed
Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT a source of individual resistance to change?
(((((((►Habit(
(((((((►Security(
(((((((►Inertia(
(((((((►(Economic factors
Confirmed
Question No: 39 ( Marks: 1 ) - Please choose one Which one of the following is not listed as a tactic for dealing with resistance to change?
(((((((►(Acceleration
(((((((►Manipulation(
(((((((►Participation(
(((((((►Education(
Confirmed
Question No: 40 ( Marks: 1 ) - Please choose one
In practice, organizations use interviews for which of the following reason? (((((((►(To determine applicant-organization fit
(((((((►Solely to assess specific, job relevant skills(
(((((((►To assess a candidate’s credit history(
(((((((►To manipulate an applicant’s image of the company(
Confirmed

Question No: 1 ( Marks: 1 ) - Please choose one Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing? ► Culture shock ► Foreign culture

[pic]

► Alien culture ► Adventure Ref: Culture shock can include homesickness, and citizens living abroad tend to buy national newspapers or frequent stores or restaurants similar to those in the home country.
Question No: 2 ( Marks: 1 ) - Please choose one Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability? ► Memory ► Number Aptitude ► Deductive Reasoning ► Perceptual speed Ref:
The perceiver’s knowledge base is organized into schemas, abstract knowledge structures stored in memory that allow people to organize and interpret information about a given target of perception. Question No: 3 ( Marks: 1 ) - Please choose one Following a response by the termination or withdrawal of something unpleasant is called----------------. ► Positive reinforcement ► Extinction ► Negative reinforcement ► Punishment Ref: The withdrawal of negative consequences to increase the likelihood of repeating the desired behavior in similar settings.
Question No: 4 ( Marks: 1 ) - Please choose one Which of the following statement is true regarding “perceiver”? ► The person making interpretations ► The person making accurate judgments ► The person handling problems ► The person appointed to transmit information Ref: The perceiver’s knowledge base is organized into schemas, abstract knowledge structures stored in memory that allow people to organize and interpret information about a given target of perception. Question No: 5 ( Marks: 1 ) - Please choose one Which of the following statement best describes “motivation?” http://groups.google.com/group/vuZs ► Results in a level of efforts put by a group ► Intensifies an individual’s efforts from others ► Guides an individual’s efforts towards a goal ► Meets an individual’s needs, wants and demnands Ref: Internal and external factors that stimulate desire and energy in people to be continually interested in and committed to a job, role, or subject, and to exert persistent effort in attaining a goal. Motivation is the energizer of behavior and mother of all action. It results from the interactions among conscious and unconscious factors such as the (1) intensity of desire orneed, (2) incentive or reward value of the goal, and (3) expectations of the individual and of his or her significant others. Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is likely to decrease as a worker grows older? ► Productivity ► Likelihood of quitting ► Work ethic ► Absenteeism
Ref: Older workers are also perceived as lacking flexibility and as being resistant to new technology.
• Some believe that the older you get, the less likely you are to quit your job. That conclusion is based on studies of the age-turnover relationship.
Question No: 7 ( Marks: 1 ) - Please choose one ? ► Norming ► Storming ► Development ► Forming

Ref: Storming:
• One of intra-group conflict. Members accept the existence of the group, but there is resistance to constraints on individuality.
• Conflict over who will control the group.
• When complete, there will be a relatively clear hierarchy of leadership within the group.

Question No: 8 ( Marks: 1 ) - Please choose one Individual decisions are generally preferable to group decisions when which of the following is required? ► Speed ► Creativity ► Acceptance ► Quality Example of Synergy90
• The social facilitation effect can either enhance group productivity (synergy) or restrict it (process loss):
• The performance of simple, routine tasks tends to be speeded up and improved by the presence of other people (synergy)
• When tasks are complex and require closer attention, the presence of other people will hurt performance (process loss) Question No: 9 ( Marks: 1 ) - Please choose one If trait theories of leadership are valid, then leaders are _____. ► Educated ► Trained ► Born ► Authoritarian

Ref: The trait approach fails to explain why or how effective leadership occurs. Many individuals who possess these traits never become leaders, and many leaders who possess them are ineffective. Researchers then considered other factors affecting leadership, such as leader behaviors. Question No: 10 ( Marks: 1 ) - Please choose one If Ali is apprehensive regarding oral communication, which of the following behaviors is heleast likely to display? ► He prefers to talk on the phone ► He prefers to send emails ► He relies on memos or letters ► He avoids face-to-face communication
REF:
Oral Communication
– Advantages: Speed and feedback.
– Disadvantage: Distortion of the message. Question No: 11 ( Marks: 1 ) - Please choose one Asad telephones his employee, Usman, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asad is: ► The sender ► The receiver ► The channel ► The encoder Ref: The information the sender needs or wants to share with other people. Effective messages are clear and complete

Question No: 12 ( Marks: 1 ) - Please choose one The path-goal theory was developed by ______________. ► Robert House ► Fred Fiedler ► Blake and Mouton ► Vroom and Yetton
Ref:One of the most respected approaches to leadership is the path-goal theory developed by Robert House. Question No: 13 ( Marks: 1 ) - Please choose one Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this? http://groups.google.com/group/vuZs (►(((((((Reward-based trust
(►(((((((Knowledge-based trust
(►(((((((Identification-based trust
(►(((((((Deterrence-based trust Ref: Trust based on the behavioral predictability that comes from a history of interaction
• Identification-based trust
• Trust based on an emotional connection between the parties

Question No: 14 ( Marks: 1 ) - Please choose one Computer specialist, tax accountants, economists and industrial psychologists possess which of the following power?
(►(((((((Referent
(►(((((((Information
(►(((((((Formal
(►(((((((Expert Question No: 15 ( Marks: 1 ) - Please choose one Leaders achieve goals, and power is: (((((►A goal in and of itself
(►(((((((Usually used by poor leaders
(►(((((((A means of achieving goals
(►(((((((A strong influence on leaders’ goals Ref: Leaders achieve goals, and power is a means of facilitating their achievement.

Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is least likely to create dependency? (►(((((((Scarcity of resources
(►(((((((Non substitutability
(►(((((((Power legitimacy
Supply and demand(►((((((( Question No: 17 ( Marks: 1 ) - Please choose one Dependency is decreased when the resource you control is: Scarce(►(((((((
(►(((((((Important
(►(((((((Insufficient
(►(((((((Easily replaced Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is a form of illegitimate political behavior?
(►(((((((Forming coalitions
(►(((((((Symbolic protests
Complaining to supervisors(►(((((((
(►(((((((Bypassing the chain of command Question No: 19 ( Marks: 1 ) - Please choose one Which bargaining strategy is preferable for use in intra-organizational behavior? Positive negotiation(►(((((((
Distributive bargaining(►(((((((
(►(((((((Integrative bargaining
(►(((((((Equal bargaining

Ref: In terms of intra-organizational behavior, all things being equal, integrative bargaining is preferable to distributive bargaining.

Question No: 20 ( Marks: 1 ) - Please choose one Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He likes one of them very much and wants to purchase it. He asks the price from dealer which is more then his range. Both of them then negotiate over price. This is an example of: (►(((((((BATNA
(►(((((((Distributive negotiation
(►(((((((Integrative negotiation (►(((((((Third party negotiation Question No: 21 ( Marks: 1 ) - Please choose one The focus of relationships in distributive bargaining is: (((((((►Accommodation
The long term(►(((((((
(►(((((((The short term
(►(((((((Lose-lose
Ref: Distributive bargaining can resolve disputes, but it often negatively affects one or more negotiators’ satisfaction because it is focused on the short term.

Question No: 22 ( Marks: 1 ) - Please choose one Which of the following statements is true pertaining to the role of personality traits in negotiations? (►(((((((Charming personalities quickly resolve the conflicts
(►(((((((Competent individuals make excellent negotiations
(((((((►(Extroverts are less effective negotiators than introverts (not sure)
(►(((((((Internal locus of control people are better negotiators Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures? (►(((((((Decision making
(►(((((((Groupthink
Brainstorming(►(((((((
(►(((((((Group polarization Ref: Groupthink - a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is right about the encoding step in the communication process? It is not necessary for verbal communication(►(((((((
(►(((((((It is difficult for receiver to understand
(►((It involves converting the idea into message
(►(((((((It follows the transmission of the message to receiver Question No: 25 ( Marks: 1 ) - Please choose one Which of the following terms involves the use of power and influence tactics for personal benefit ?
(►(((((((Political seasoning
(►(((((((Coalition formation
(►(((((((Legitimate authority
(►(((((((Organizational politics Question No: 26 ( Marks: 1 ) - Please choose one To achieve a compromise approach, one needs to________________. Avoid overt disagreement(►(((((((
(►(((((((Value openness and trust
(►(((((((Dominate the other conflicting party
(►(((((((Give up something of value

Question No: 27 ( Marks: 1 ) - Please choose one If you have a narrow span of control, you have which of the following type of a (n) organization? (►(((((((Efficient
(►(((((((Short
(►(((((((Tall
(►(((((((Matrix

Question No: 28 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the strengths of the Matrix Structure? (►(((((((It facilitates coordination in complex activities
(►(((((((It facilitates the efficient allocation of specialists
It eliminates the duplication of resources(►(((((((
(►(((((((It minimizes ambiguity in reporting Question No: 29 ( Marks: 1 ) - Please choose one

Setting Goals, establishing and communicating elements and standards is called:
(►(((((((Planning
(►(((((((Developing
(►(((((((Monitoring
Leading(►((((((( http://groups.google.com/group/vuZs
Question No: 30 ( Marks: 1 ) - Please choose one ---------------- is a management strategy aimed at embedding awareness of quality in all organizational processes.
(►(((((((Development
(►(((((((Standards
(►(((((((Benchmarking
(►(((((((TQM Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and science programs. Question No: 31 ( Marks: 1 ) - Please choose one All of the following include behavioral symptoms of stress EXCEPT:
(►(((((((Asthma
(►(((((((Bad moods
Being irritable(►(((((((
Defensiveness(►(((((((
Asthma is Long-term Physical Symptoms

Question No: 32 ( Marks: 1 ) - Please choose one All of the following include Physical symptoms of stress EXCEPT:
(►(((((((Bad moods
(►(((((((Faster heart beat
Increased sweating(►(((((((
(►(((((((Cool skin Bad mood is behavioral symptoms of stress

Question No: 33 ( Marks: 1 ) - Please choose one When the people are asked to envision the organization in five years and to describe what is different is called:
Discovery(►(((((((
(►(((((((Dreaming
(►(((((((Design
Destiny(►((((((( Dreaming. The information from the discovery phase is used to speculate on possible futures for the organization. For instance, people are asked to envision the organization in five years and to describe what is different. Question No: 34 ( Marks: 1 ) - Please choose one All of the following are operational activities of HR EXCEPT __________________ which is a strategic activity. (►(((((((Analyzing HR metrics and measurements
(►(((((((Recruiting and selecting employees
(►(((((((Responding to goals and objectives set by executives
(►(((((((Complying with laws, policies, and procedures not sure Question No: 35 ( Marks: 1 ) - Please choose one A technical specialists working with a reputable organization is allowed to continue to contribute his expertise to the company without having to become manager. He makes recommendations in a wide range of business areas, participates in high level decisions, and acts as mentor to other employees. This situation is represented by which one of the following option? (►(((((((Traditional career path
(►(((((((Network career path
(►(((((((Lateral skill path
(►(((((((Dual career path Dual-Career Path— A career-path method, that recognizes that technical specialists can and should be allowed to continue to contribute their expertise to a company without having to become managers.

Question No: 36 ( Marks: 1 ) - Please choose one Which characteristic is NOT reflective of subcultures? (►(((((((Includes core values of the organization
(►(((((((Typically defined by department designations
(►(((((((Includes values shared only within the organization
Includes values unique to members of a department or group(►((((((( A dominant culture expresses the core values that are shared by a majority Question No: 37 ( Marks: 1 ) - Please choose one Phrases such as “more cultural diversity,” “many new entrants with inadequate skills” are all examples of which force for change?
(►(((((((Technology
(►(((((((World politics
(►(((((((Nature of the work force
(►(((((((Social trends Nature of the workforce More cultural diversity
Aging population
Many new entrants with inadequate skills

Question No: 38 ( Marks: 1 ) - Please choose one
If an organization used an insider as a change agent, as opposed to an outside consultant then which of the following is true? (►(((((((The change would probably be more cautious
(►(((((((The change would probably be more drastic
((((((((►The change would probably be more objective
(►(((((((The change would most likely be second order Consultant change agents can offer a more objective perspective than insiders can.
• They are disadvantaged in that they often have an inadequate understanding of the organization’s history, culture, operating procedures, and personnel. Question No: 39 ( Marks: 1 ) - Please choose one Which of the following is the last step in job analysis process? (►(((((((Select representative positions to be analyzed
(►(((((((Review relevant background information
(►(((((((Analyze the job by collecting data on job activities ((((((((►Develop a job description and job specification Steps in Job Analysis
Job Analysis process has following steps:
a. Identify how the information will be used because that will determine what data will be collected and how it should be collected. Interviewing and position analysis questionnaire are some examples of data collection techniques.
b. Review relevant background information, such as organization charts, process charts, and job descriptions.
c. Select representative positions to analyze because there may be too many similar jobs to analyze, and it may not be necessary to analyze them all.
d. Analyze the job by collecting data on job activities, required employee behaviors, working conditions, and human traits and abilities needed to perform the job.
e. Review and verify the job analysis information with job incumbents to confirm that it is factually correct and complete. f. Develop a job description and job specification from the job analysis information. Question No: 40 ( Marks: 1 ) - Please choose one Which of the following is NOT a strategy to reduce social loafing? http://groups.google.com/group/vuZs
(►(((((((Have group members evaluate each other's contributions
(►(((((((Keep work groups as small as possible
(►(((((((Make individual contributions or levels of performance in a group identifiable
(►(((((((Contributions of the group, not the individual, are most important To reduce social loafing, group members must know that each individual's contributions will be evaluated. The more a person can evaluate individuals the less social loafing will happen in a group http://wps.prenhall.com/bp_george_ob_4/24/6393/1636850.cw/index.html Question No: 1 ( Marks: 1 ) - Please choose one The lowest level positions require ____________ skills but as you move up_____________ skills are more required. ► Conceptual, Technical ► Technical, Conceptual ► Human, Conceptual ► Human, Technical
Line managers need Technical skill the most while top manager will need minimum. Top mangers/CEO needs Conceptual type of skill the most. Question No: 2 ( Marks: 1 ) - Please choose one Mr. Hassan, Professor of Mathematics, when he starts teaching about a concept, he praise any answer that is close to the right answer. This is an example of which of the following learning theory? ► Classical conditioning ► Operant conditioning ► Social learning ► Contemporary theory
Operant conditioning where there is reinforcement of the behavior by a reward or a punishment. The theory of operant conditioning was developed by B.F. Skinner and is known as Radical Behaviorism. The word ‘operant’ refers to the way in which behavior ‘operates on the environment’. Briefly, a behavior may result either in reinforcement, which increases the likelihood of the behavior recurring, or punishment, which decreases the likelihood of the behavior recurring. It is important to note that, a punishment is not considered to be applicable if it does not result in the reduction of the behavior, and so the terms punishment and reinforcement are determined as a result of the actions. Within this framework, behaviorists are particularly interested in measurable changes in behavior. Question No: 3 ( Marks: 1 ) - Please choose one Which of the following can be considered a method of social learning? ► Classroom ► Workshop ► TV commercial ► Work Manual
Social learning theory focuses on the learning that occurs within a social context. It considers that people learn from one another, including such concepts as observational learning, imitation, and modeling. Question No: 4 ( Marks: 1 ) - Please choose one “Smoking is injurious to health”. This statement is an example of which one of the following components of attitude? ► Cognitive ► Affective ► Behavioral ► Behavior intension The belief that "discrimination is wrong" is a value statement. Such an opinion is the Cognitive component of an attitude. So above answer is almost same in nature.
The belief that “discrimination is wrong” is a value statement and an example of the cognitive component of an attitude

Question No: 5 ( Marks: 1 ) - Please choose one Asif is late for work each day by about ten minutes. How would Attribution Theory describe this behavior? ► It shows consensus ► It shows similarity ► It shows reliability ► It shows consistency
Attribution theory suggests that when we observe an individual’s behavior, we attempt to determine whether it was internally or externally caused. That determination depends largely on three factors:
• Distinctiveness: shows different behaviors in different situations.
• Consensus: Response is the same as others to same situation.
• Consistency: Responds in the same way over time. Question No: 6 (Marks: 1) - Please choose one Which of the following statement best describes “motivation?” ► Results in a level of efforts put by a group ► Intensifies an individual’s efforts from others ► Guides an individual’s efforts towards a goal ► Meets an individual’s needs, wants and demnands Internal and external factors that stimulate desire and energy in people to be continually interested in and committed to a job, role, or subject, and to exert persistent effort in attaining a goal. Motivation is the energizer of behavior and mother of all action. It results from the interactions among conscious and unconscious factors such as the (1) intensity of desire orneed, (2) incentive or reward value of the goal, and (3) expectations of the individual and of his or her significant others http://groups.google.com/group/vuZs Question No: 7 ( Marks: 1 ) - Please choose one What are the three key elements of motivation? ► Interest, activity and reward ► Awareness, effort and outcome ► Stimulation, progress and achievement ► Intensity, direction and persistence
Key Elements of Motivation
Intensity: how hard a person tries. Intensity is concerned with how hard a person tries. This is the element most of us focus on when we talk about motivation.
Direction: toward beneficial goal. Direction is the orientation that benefits the organization.
Persistence: how long a person tries. Persistence is a measure of how long a person can maintain his/her effort. Motivated individuals stay with a task long enough to achieve their goal. Question No: 8 ( Marks: 1 ) - Please choose one Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow’s needs is Hassan fulfilling through these relationships? ► Self-actualization ► Esteem ► Social ► Physiological
Maslow’s Hierarchy of Needs
1. Physiological needs: food, drink, shelter, sexual satisfaction, and other physical requirements.
2. Safety needs: security and protection from physical and emotional harm, as well as assurance that physical needs will continue to be met.
3. Social needs: affection, belongingness, acceptance, and friendship.
4. Esteem needs: internal esteem factors such as self-respect, autonomy, and achievement and external esteem factors such as status, recognition, and attention
5. Self-actualization needs: growth, achieving one's potential, and self-fulfillment; the drive to become what one is capable of becoming. Question No: 9 ( Marks: 1 ) - Please choose one Who developed ERG theory? ► Mcclelland ► Maslow ► Alderfer ► Ouchi
Clayton Alderfer’s existence-relatedness-growth (ERG) theory is also a need theory of work motivation. Question No: 10 ( Marks: 1 ) - Please choose one What continuum in the two-factor theory is made up of the hygiene factors? ► No dissatisfaction to dissatisfaction ► No dissatisfaction to satisfaction ► Satisfaction to no satisfaction ► Satisfaction to dissatisfaction
According to Herzberg, the factors that led to job satisfaction were separate and distinct from those that led to job dissatisfaction. Therefore, managers who sought to eliminate factors that created job dissatisfaction could bring about workplace harmony but not necessarily motivation. Because they don't motivate employees, the extrinsic factors that create job dissatisfaction were called hygiene factors. When these factors are adequate, people will not be dissatisfied, but they will not be satisfied (or motivated) either. To motivate people on their jobs, Herzberg suggested emphasizing motivators, the intrinsic factors that increase job satisfaction. Question No: 11 ( Marks: 1 ) - Please choose one All of the following are problem solving techniques EXCEPT: ► Consensus ► Brainstorming ► Nominal Group Techniques ► Synergy
Group Problem Solving Techniques
• Consensus presenting opinions and gaining agreement to support a decision
• Brainstorming process to generate a quantity of ideas
• Nominal Group Technique process to generate ideas and evaluate solutions
• Delphi Technique process to generate ideas from physically dispersed experts
• Computer-Aided Decision Making Synergy is a biological term referring to an action of two or more substances that result in an effect that is more than the mere summation of the individual substances; the whole is more than the sum of its parts (2 + 2 = 5).

Question No: 12 ( Marks: 1 ) - Please choose one Which of the following are the two dimensions of leader behavior explained in the Ohio State studies? ► Initiating structure and consideration ► Employee-oriented and production-oriented ► Concern for people and concern for production ► Operant conditioning and classical conditioning
• They narrowed over a thousand dimensions into two dimensions—initiating structure and consideration Question No: 13 ( Marks: 1 ) - Please choose one According to the University of Michigan studies, which of the following is used to define a leader who takes personal interest in the needs of his/her subordinates? ► Situation-oriented ► Employee-oriented ► Production- oriented ► Task-oriented

Employee-oriented leaders emphasized interpersonal relations. They took a personal interest in the needs of their employees and accepted individual differences among members

Question No: 14 ( Marks: 1 ) - Please choose one According to the Managerial Grid, managers perform best using which of the following styles? ► 9, 9 ► 9, 1 ► 1, 9 ► 5, 5 Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is an example of downward communication flow? ► Suggestion boxes ► Disscussing problem with boss ► Feedback on job performance ► Letters to your boss Question No: 16 ( Marks: 1 ) - Please choose one Suggestion boxes, employee attitude surveys, and grievance procedures are examples of: ► Downward communication ► Horizontal communication ► Upward communication ► Lateral communication Question No: 17 ( Marks: 1 ) - Please choose one Asif is the manager of a petroleum company. He lets the employees know what is expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks. He observes which of the following leadership style? ► Supportive ► Participative ► Directive ► Achievement-oriented Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is NOT true of charismatic leaders? ► They have ability to articulate their vision ► They have behavior that is unconventional ► They are unwilling to take high personal risk ► They have high self belief and exhibit determination Question No: 19 ( Marks: 1 ) - Please choose one Trust and trustworthiness affect a leader’s access to: ► Dedication and achievement ► Persuasion and control ► Power and influence ► Knowledge and cooperation

Question No: 20 ( Marks: 1 ) - Please choose one The most fragile relationships are contained in which of the following types of trust? ► Reward ► Deterrence ► Knowledge ► Identification Deterrence-Based Trust: • The most fragile relationships are contained in deterrence-based trust. One violation or inconsistency can destroy the relationship

Question No: 21 ( Marks: 1 ) - Please choose one Naveed is relatively new employee and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor’s opinion most of the time and is always doing nice things for him. Naveed is attempting to use: ► Political behavior ► Defensive behavior ► Fastidious behavior ► Impression management Question No: 22 ( Marks: 1 ) - Please choose one Which type of conflict will you experience among the multiple roles in your life, like role of a father and a manager? ► Intergroup Conflict ► Interpersonal Conflict ► Interrole Conflict ► Intrarole Conflict Question No: 23 ( Marks: 1 ) - Please choose one In which stage of the conflict process does conflict become visible? http://groups.google.com/group/vuZs

► Illumination ► Intentions ► Behavior ► Cognition Question No: 24 ( Marks: 1 ) - Please choose one Which bargaining strategy is preferable for use in intra-organizational behavior? ► Positive negotiation ► Distributive bargaining ► Integrative bargaining ► Equal bargaining Question No: 25 ( Marks: 1 ) - Please choose one The example of labor-management negotiations over wages exemplifies which of the following bargaining? €►€€€€€€€Integrative
€►€€€€€€€Reflective
€►€€€€€€€Distributive
€►€€€€€€€Restrictive

Question No: 26 ( Marks: 1 ) - Please choose one Which of the following is NOT a conflict resolution technique? €►€€€€€€€Creating super ordinate goals
€►€€€€€€€Appointing a devil’s advocate
€►€€€€€€€Exercising authoritative command
€►€€€€€€€Generating additional resources Question No: 27 ( Marks: 1 ) - Please choose one UNO wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is a(n): €►€€€€€€€Mediator
€►€€€€€€€Arbitrator
€►€€€€€€€Conciliator
€►€€€€€€€Consultant
mediator is a neutral third party who facilitates a negotiated solution by using reasoningand persuasion, suggesting alternatives, and the like. a. ... to facilitate problem solving through communication and analysis Question No: 28 ( Marks: 1 ) - Please choose one If you have a narrow span of control, you have which of the following type of a (n) organization? €►€€€€€€€Efficient
€►€€€€€€€Short
€►€€€€€€€Tall
€►€€€€€€€Matrix

Question No: 29 ( Marks: 1 ) - Please choose one Which of the given options is the expansion of job content to include a wider variety of the tasks and to increase the workers' responsibility for checking quality and direction for the method? €€€€€€€€►Job enlargement
€►€€€€€€€Job rotation
€►€€€€€€€Job enrichment
€►€€€€€€€Job reengineering
Job enlargement means increasing the scope of a job through extending the range of its job duties and responsibilities Question No: 30 ( Marks: 1 ) - Please choose one Seema is working with a pharmaceutical firm; as a means of balancing her work and family responsibilities she typically works a standard 40-hour week or only work 3 or 4 days of the week (i.e., putting in more than 8 hours but working fewer days). Which one of the following work schedule Seema is following?
€►€€€€€€€Compressed work week
€►€€€€€€€Shorter work week
€►€€€€€€€Longer work week
€►€€€€€€€Job sharing A compressed work week, also known as a flex schedule, gives you the benefit of an extra day off by allowing you to finish your usual number of working hours in fewer days per pay period. Work four 10-hour days each week with one day off with a 4/40 schedule, or work 80 hours in nine days with an extra day off every other week

Question No: 31 ( Marks: 1 ) - Please choose one Which one of the following is NOT an example of regional economic alliances? €►€€€€€€€European Union
€►€€€€€€€Democratic Union of Hungarians
€►€€€€€€€North American Free Trade Agreement
€►€€€€€€€Caribbean Community Regional economic alliances examples
–European Union (EU).
–North American Free Trade Agreement (NAFTA).
–Caribbean Community (CARICOM).
–Asia-Pacific Economic Co-operation Forum (APEC).

Question No: 32 ( Marks: 1 ) - Please choose one Personal management skills such as attitudes and behaviors that drive one's potential for growth and team work skills is called _____________. €►€€€€€€€Soft skills
€►€€€€€€€Hard skills
€►€€€€€€€Technical skills
€►€€€€€€€None of the given options Question No: 33 ( Marks: 1 ) - Please choose one All of the following include Physical symptoms of stress EXCEPT:
€€€€€€€€►Bad moods
€€€€€€€€►Faster heart beat
€►€€€€€€€Increased sweating
€►€€€€€€€Cool skin Question No: 34 ( Marks: 1 ) - Please choose one When the people are asked to envision the organization in five years and to describe what is different is called:
€►€€€€€€€Discovery
€►€€€€€€€Dreaming
€►€€€€€€€Design
€►€€€€€€€Destiny Dreaming. The information from the discovery phase is used to speculate on possible futures for the organization. For instance, people are asked to envision the organization in five years and to describe what is different. Question No: 35 ( Marks: 1 ) - Please choose one Which one of the following involves lateral transfers that enable employees to work at different jobs? €►€€€€€€€Job enlargement
€►€€€€€€€Job enrichment
€►€€€€€€€Job rotation
€►€€€€€€€Job enhancement Job rotation and temporary assignments in other departments help people see another perspective. Promotions, transfers, and firings remove individuals from conflict situation. Question No: 36 ( Marks: 1 ) - Please choose one Job analysis can be used in performance review to identify or develop:
€►€€€€€€€Goals and objectives
€►€€€€€€€Performance standards
€►€€€€€€€Evaluation criteria
€€€€€€€€►All of the given options
Performance Review
Job Analysis can be used in performance review to identify or develop:
• goals and objectives
• performance standards
• evaluation criteria
• length of probationary periods
• duties to be evaluated Question No: 37 ( Marks: 1 ) - Please choose one A technical specialists working with a reputable organization is allowed to continue to contribute his expertise to the company without having to become manager. He makes recommendations in a wide range of business areas, participates in high level decisions, and acts as mentor to other employees. This situation is represented by which one of the following option?
€►€€€€€€€Traditional career path €►€€€€€€€Network career path €►€€€€€€€Lateral skill path €►€€€€€€€Dual career path
Dual-Career Path— A career-path method, that recognizes that technical specialists can and should be allowed to continue to contribute their expertise to a company without having to become managers.

Question No: 38 ( Marks: 1 ) - Please choose one The centerpiece of most diversity programs is: €►€€€€€€€Money
€►Employer commitment
€►€€€€€€€Training
€►€€€€€€€Human resource personnel The centerpiece of most diversity programs is training Question No: 39 ( Marks: 1 ) - Please choose one Which of the following statement is true regarding a dominant culture?

€►€€€€€€€The sum of an organization’s subcultures
€►€€€€€€€Defined by the leader of an organization
€€€€€€€€►Synonymous with an organization’s culture
€►€€€€€€€Likely to be a weak culture of an organization • An organization’s culture is its dominant culture.
Question No: 40 ( Marks: 1 ) - Please choose one All of the following are examples of material symbols EXCEPT: €►€€€€€€€Use of the company jet
€€€€€€€€►New employee orientations
€►€€€€€€€Luxury cars for executives
€►€€€€€€€Private parking spots

Question No: 41 ( Marks: 1 ) - Please choose one Responding to changes in external or internal environment is called:
€►€€€€€€€Incremental Change
€►€€€€€€€Anticipatory change
€►€€€€€€€Radical Change
€€€€€€€€►Reactive change Question No: 42 ( Marks: 1 ) - Please choose one Phrases such as “more cultural diversity,” “many new entrants with inadequate skills” are all examples of which force for change?

€►€€€€€€€Technology
€►€€€€€€€World politics
€€€€€€€€►Nature of the work force
€►€€€€€€€Social trends Question No: 43 ( Marks: 1 ) - Please choose one Which of the following is an example of change in the nature of competition? €►€€€€€€€Growth of e-commerce
€►€€€€€€€Decline in global oil prices
€►€€€€€€€Increased interest in urban living
€►€€€€€€€A decrease in interest rates Question No: 44 ( Marks: 1 ) - Please choose one Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

€►€€€€€€€Training and development
€►€€€€€€€Facilitation and support
€►€€€€€€€Education and communication
€►€€€€€€€Cooptation and manipulation
Six tactics used by change agents in dealing with resistance to change:
1. Education and communication:
2. Participation:
3. Facilitation and support:
4. Negotiation:
5. Manipulation and cooptation:
6. Coercion: Question No: 45 ( Marks: 1 ) - Please choose one A bachelor degree holder is most likely to have a job that requires: €►€€€€€€€Human skills
€►€€€€€€€Technical skills
€►€€€€€€€Conceptual skills
€►€€€€€€€Leading skills Question No: 46 ( Marks: 1 ) - Please choose one Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show? €►€€€€€€€Felt
€►€€€€€€€Displayed
€►€€€€€€€Conditional
€►€€€€€€€Exposed

Question No: 47 ( Marks: 1 ) - Please choose one Desires for associations with those who are significant to us, such as family members, supervisors, and friends, are examples of which of the following Alderfer’s needs? €€€€€€€€►Relatedness
€►€€€€€€€Existence
€►€€€€€€€Association
€►€€€€€€€Esteem
Relatedness Needs: social and external esteem (involvement with family, friends, co-workers and employers)(Maslow's third and fourth levels) Question No: 48 ( Marks: 1 ) - Please choose one A person in the organization may have crucial information about a statistical breakthrough of great importance to the organization and its strategic marketing plan. This is an example of which of the following power?

€►€€€€€€€Referent
€►€€€€€€€Legitimate
€►€€€€€€€Reward
€►€€€€€€€Expert

Question No: 49 ( Marks: 1 ) - Please choose one Keeping subordinates informed about company policies and the penalties for violating those policies is an example of using which of the following power?
€►€€€€€€€Referent
€►€€€€€€€Legitimate
€►€€€€€€€Expert
€€€€€€€€►Coercive Question No: 50 ( Marks: 1 ) - Please choose one The reasons for political behavior include all of the following EXCEPT: €►€€€€€€€Ambiguous goals
€►€€€€€€€Scarce resources
€►€€€€€€€Control of information
€►€€€€€€€Non-programmed decisions Question No: 51 ( Marks: 1 ) - Please choose one Samina and Naeem are Senior managers of marketing depertment. Samina wants her department to grow and expand into new products. While Naeem feels that the department is already too big and should reduce its size and trim its product line. Samina and Naeem are experiencing which of the following conflict?
€►€€€€€€€Legal conflict
€€€€€€€€►Task conflict
€►€€€€€€€Process conflict
€►€€€€€€€Relationship conflict Question No: 52 ( Marks: 1 ) - Please choose one The degree to which two party’s goals can be achieved simultaneously is called:

€►€€€€€€€Goal interdependence
€►€€€€€€€Goal accommodation
€►€€€€€€€Goal avoidance
€€€€€€€€►Goal compatibility Question No: 53 ( Marks: 1 ) - Please choose one When two party’s goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?
€►€€€€€€€Competition
€►€€€€€€€Collaboration
€€€€€€€€►Compromise
€►€€€€€€€Accommodation Question No: 54 ( Marks: 1 ) - Please choose one Which of the following statements about gender difference in leadership is correct?
€►€€€€€€€There is no difference in leadership on the basis of gender
€►€€€€€€€Women leaders are not good at negotiation
€►€€€€€€€Men leaders seem to be more supportive and patient
€►€€€€€€€Women tend to adopt democratic leadership style Question No: 55 ( Marks: 1 ) - Please choose one The main advantage of division of labor is that it promotes:
€►€€€€€€€Worker satisfaction
€►€€€€€€€Worker autonomy
€►€€€€€€€The creation of stimulating jobs
€€€€€€€€►Efficient use of labor Question No: 56 ( Marks: 1 ) - Please choose one The process of constructing and adjusting an organization's structure to achieve its goals is:
€►€€€€€€€Strategic management
€►€€€€€€€Strategy-structure fit
€►€€€€€€€Organizational design
€►€€€€€€€Organizational reconfiguration Question No: 57 ( Marks: 1 ) - Please choose one Which of the following is the manner in which divided tasks are combined and allocated to work groups? €€€€€€€€►Departmentalization
€►€€€€€€€Specialization
€►€€€€€€€Formalization
€►€€€€€€€Standardization

Question No: 58 ( Marks: 1 ) - Please choose one Which of the following selection technique is most commonly used worldwide? €►€€€€€€€Work sample test
€►€€€€€€€Interview
€►€€€€€€€Background check
€►€€€€€€€Performance-simulation tests Question No: 59 ( Marks: 1 ) - Please choose one Which of the following states the minimum acceptable qualifications that the incumbent must possess to perform the job successfully?

€►€€€€€€€Job description
€►€€€€€€€Job specification
€►€€€€€€€Job evaluation
€►€€€€€€€Job enrichment Question No: 60 ( Marks: 1 ) - Please choose one All of the following are examples of internal forces for change EXCEPT: €►€€€€€€€Company Crisis
€►€€€€€€€Changing work climate
€►€€€€€€€Declining effectiveness
€►€€€€€€€Globalization

Question No: 61 ( Marks: 1 ) - Please choose one ABC is a manufacturing company. R&D department suggested some changes in their product line. But employees of marketing department were reluctant in accepting this change. A meeting was held to remove the ambiguity and all pros and cons were discussed which resulted in better decision. In this case the resistance to change from the marketing department resulted in which of the following? €€€€€€€€►Positive decision
€►€€€€€€€Negative decision
€►€€€€€€€Conflicting decision
€►€€€€€€€Irrational decision Question No: 62 ( Marks: 1 ) - Please choose one Which of the following is the individual source of resistance to change? €►€€€€€€€Structural inertia
€►€€€€€€€Threat to expertise
€►€€€€€€€Dislike of change agent
€►€€€€€€€Threatened power Question No: 63 ( Marks: 1 ) - Please choose one Which of the following is the organizational source of resistance to change?
€►€€€€€€€Fear of unknown
€►€€€€€€€Economic threat
€►€€€€€€€New social relationship
€€€€€€€€►Fixed investment Question No: 64 ( Marks: 1 ) - Please choose one The CEO of ABC manufacturer is not satisfied with the sales of his products. He has decided to operate in international market to earn the targeted sales. What can be the possible reason of this expansion?
€►€€€€€€€To work with untrained labor
€►€€€€€€€To avoid cultural diversity
€€€€€€€€►To acquire resources
€►€€€€€€€To work under poor working conditions Question No: 1 ( Marks: 1 ) - Please choose one Which one of the following is defined as a social entity composed of two or more people which functions on a relatively continuous basis to achieve a common goal or set of goals. ► Community ► Organization ► Partnership ► Treaty Question No: 2 ( Marks: 1 ) - Please choose one Which of the following are identified as new managerial functions? ► Planning and organizing ► Leading and controlling ► Directing and monitoring ► TQM and continuous improvement Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is defined as intellectual and mechanical processes used by an organization to transform inputs into products or services? ► Mechanism ► Technology ► Operational system ► Information system Question No: 4 ( Marks: 1 ) - Please choose one Faizan, a supervisor, has to choose between two different suggestions offered by employees about work schedule. Which one of the following will be most suitable for Faizan? ► Inductive reasoning ► Spatial visualization ► Deductive reasoning ► Perception Question No: 5 ( Marks: 1 ) - Please choose one According to the Big Five model; people having personality dimension of openness to experience are: ► Caring and dependable ► Flexible and risk taker ► Outgoing and talkative ► Tolerant and self-hearted

ref handouts page 35 Sensitive, flexible
Question No: 6 ( Marks: 1 ) - Please choose one The ability of a person to manipiulate his/her emotions according to a given situation is called________________. ► Emotional Intelligence ► Emotional Constraints ► Affective Emotions ► Cognitive dissonance Ref: Emotional Intelligence (EI) describes the ability, capacity, skill or, in the case of the trait EI model, a self-perceived ability, to identify, assess, and manage the emotions of one's self, of others, and of groups.
Question No: 7 ( Marks: 1 ) - Please choose one According to which of the following decision making model; people seek solutions that are satisfactory and sufficient? ► Bounded Rational ► Three Component Model ► Contingency ► Rational Reference: Bounded Rationality; People satisfice—they seek solutions that are satisfactory and sufficient
Question No: 8 ( Marks: 1 ) - Please choose one When individuals compare their outcomes and inputs against those of others, the framework is ______________.

http://groups.google.com/group/vuZs ► Equity theory ► Expectancy theory ► Reinforcement theory ► Two Factor theory Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is NOT a biographical characteristic? ► Region ► Age ► Sex ► Tenure Question No: 10 ( Marks: 1 ) - Please choose one What does MBO provide for the individual employee? ► Specific performance objectives ► Precise job descriptions ► Clear direction and purpose ► Higher salaries Question No: 11 ( Marks: 1 ) - Please choose one Which of the following groups is defined by the organization’s structure?

► Informal ► Friendship ► Interest ► Formal Question No: 12 ( Marks: 1 ) - Please choose one A team in which a significant amount of communication and interaction occurs electronically rather than face to face is referred to as: ► A research and development team ► A self-managed work team ► A problem solving team ► A virtual team Question No: 13 ( Marks: 1 ) - Please choose one Which of the following are the two dimensions of leader behavior explained in the OhioState studies? ► Initiating structure and consideration ► Employee-oriented and production-oriented ► Concern for people and concern for production ► Operant conditioning and classical conditioning The most comprehensive and replicated of the behavioral theories resulted from research that began at Ohio State University in the late 1940s. These researchers sought to identify independent dimensions of leader behavior. • They narrowed over a thousand dimensions into two dimensions—initiating structure and consideration.
Question No: 14 ( Marks: 1 ) - Please choose one Which step determines whether understanding has been achieved during the communication process? ► Decoding ► Feedback ► Channel ► Encoding Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT an example of upward communication? ► Informing employees of policies ► Suggestion boxes ► Grievance procedures ► A letter to your boss Question No: 16 ( Marks: 1 ) - Please choose one Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in: ► Filtering ► Defensiveness ► Selective perception ► Selective selection Filtering refers to a sender's purposely manipulating information so it will be seen more favorably by the receiver. For example, when a manager tells his boss what he feels his boss wants to hear, he is filtering information
Question No: 17 ( Marks: 1 ) - Please choose one Which of the following leadership model integrates the expectancy theory of motivation with the Ohio state Leadership research?

http://groups.google.com/group/vuZs

► Contingency ► Path-goal ► Leader-participation ► Cognitive arousal Question No: 18 ( Marks: 1 ) - Please choose one The transactional and transformational leadership should be viewed as: ► Opposing approaches to accomplishing goals ► Subcomponents of situational leadership ► Building blocks of charismatic leadership ► Cumulative forms of leadership Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is a feeling of devotion, duty, or attachment to somebody or something?

► Integrity ► Consistency ► Loyalty ► Reliability http://rivercitykarate.com/Definitions.htm
Question No: 20 ( Marks: 1 ) - Please choose one The new manager-employee relationship is an example of which of the following type of trust? ► Deterrence-based ► Knowledge-based ► Identification-based ► Supposition-based Reference: http://groups.google.com/group/vuZs/web/mgt502-contemporary-issues-in-leadership Question No: 21 ( Marks: 1 ) - Please choose one When a bank robber points a gun at a bank employee, which of the following is his base of power? ► Coercive ► Legitimate ► Positional ► Authoritative Question No: 22 ( Marks: 1 ) - Please choose one Which of the following types of power requires acceptance of the leader’s authority by members of the organization? ► Personal ► Organizational ► Legitimate ► Positional http://groups.google.com/group/vuZs/web/mgt502-organization-behavior-solved-mcqs-bank-5 Question No: 23 ( Marks: 1 ) - Please choose one Cricket stars influence people's choice of athletic shoes and cola drinks. People are admired due to which of the following power? ► Referent ► Expert ► Legitimate ► Personal Question No: 24 ( Marks: 1 ) - Please choose one High job specialization can lead to which of the following type of conflict? ► Communication ► Structural ► Personal-variable ► Job-related

http://groups.google.com/group/vuZs

Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is mostly likely to promote the success of mediation? ► High motivation of the disputing parties ► Shared perceptions of the mediator as coercive ► Shared perceptions of the mediator as biased ► Extensive experience of the mediator The key to success—the conflicting parties must be motivated to bargain and resolve their conflict, intensity cannot be too high, and the mediator must be perceived as neutral and no coercive. Question No: 26 ( Marks: 1 ) - Please choose one Which of the following can be described as being loose in structure and a catalyst for open lines of communications throughout the organization which results in an increased flow of information? Centralization(►(((((((
(►(((((((Decentralization
Departmentalization(►(((((((
Simple organizations(►((((((( A decentralized organization can be described as being loose in structure and a catalyst for open lines of communications
Question No: 27 ( Marks: 1 ) - Please choose one A tall, centralized hierarchy of authority and top-down communication and decision making are characteristics of which of the following organizational structures? Organic structure(►(((((((
Matrix structure(►(((((((
Mechanistic structure(►(((((((
Functional structure(►((((((( Question No: 28 ( Marks: 1 ) - Please choose one A Plant Manager overseeing the functions of the Manager of Engineering, the Manager of Accounting, and the Manager of Manufacturing is an example of: Product departmentalization(►(((((((
Geographical departmentalization(►(((((((
Functional departmentalization(►(((((((
Process departmentalization(►((((((( Question No: 29 ( Marks: 1 ) - Please choose one Which of the following statement is TRUE with regard to boundaryless organizations? These organizations attempt to emulate simple structure(►(((((((
These remove the horizontal boundaries of management(►(((((((
These do not adopt participative decision making style(►(((((((
Team members will be rewarded for mastering multiple skills(►((((((( Question No: 30 ( Marks: 1 ) - Please choose one Which of the following are the forces that affect how an organization designs its structure?

Suppliers, competitors, job design(►(((((((
Suppliers, job design, customers(►(((((((
Environment, economic forces, competitors(►(((((((
Environment, technology, and human resources(►((((((( Question No: 31 ( Marks: 1 ) - Please choose one Giving workers more control over how a task is to be completed often leads to job enrichment because: Workers can think out their own way of tackling the task(►(((((((
Change their pattern of working when they want(►(((((((
Feel more responsible for achieving the end product(►(((((((
All of the given options(►((((((( Question No: 32 ( Marks: 1 ) - Please choose one Which of the following characterizes non-routine or complicated technologies? High task variety and high task analyzability(►(((((((
Low task variety and high task analyzability(►(((((((
Low task variety and Low task analyzability(►(((((((
High task variety and low task analyzability(►((((((( Non-routine or complicated technologies are characterized by high task variety and low task analyzability.
Question No: 33 ( Marks: 1 ) - Please choose one When the people are asked to envision the organization in five years and to describe what is different is called:
Discovery(►(((((((
Dreaming(►(((((((
Design(►(((((((
Destiny(►(((((((
Dreaming. The information from the discovery phase is used to speculate on possible futures for the organization. For instance, people are asked to envision the organization in five years and to describe what is different. Question No: 34 ( Marks: 1 ) - Please choose one In practice, organizations use interviews _____.

To determine applicant-organization fit(►(((((((
Solely to assess specific, job relevant skills(►(((((((
To manipulate an applicant’s image of the company(►(((((((
To assess a candidate’s credit history(►((((((( Question No: 35 ( Marks: 1 ) - Please choose one All of the following are operational activities of HR EXCEPT __________________ which is a strategic activity. Analyzing HR metrics and measurements(►(((((((
Recruiting and selecting employees(►(((((((
Responding to goals and objectives set by executives(►(((((((
Complying with laws, policies, and procedures(►((((((( not sure Question No: 36 ( Marks: 1 ) - Please choose one Performance is a function of which of the following factors?
Skill, willingness to act and reward(►(((((((
Ability, motivation and opportunity(►(((((((
Knowledge, skills and abilities(►(((((((
Tasks, incentives and rewards(►((((((( Question No: 37 ( Marks: 1 ) - Please choose one Cultures within an organization, typically defined by department designations and geographical separation are called:
Multi cultures(►(((((((
National Cultures(►(((((((
Dominant Cultures(►(((((((
Subcultures(►(((((((

Question No: 38 ( Marks: 1 ) - Please choose one Which characteristic is NOT reflective of subcultures?

Includes core values of the organization(►(((((((
Typically defined by department designations(►(((((((
Includes values shared only within the organization(►(((((((
Includes values unique to members of a department or group(►((((((( Question No: 39 ( Marks: 1 ) - Please choose one Consistency of behavior is an asset to an organization when it faces which of the following? Massive changes(►(((((((
A dynamic environment(►(((((((
An unknown environment(►(((((((
A stable environment(►((((((( Question No: 40 ( Marks: 1 ) - Please choose one Looking for better way to stay is called:
Reactive change(►(((((((
Anticipatory change(►(((((((
Radical Change(►(((((((
Incremental Change(►((((((( – Radical change • Major adjustments in the • ways a firm does business
– Incremental change • Evolution over time • Many small routine changes
• Reactive Change: – Responding to changes in the external or internal environment.
• Anticipatory Change: – Looking for better ways to stay – Ahead of the competition
Question No: 41 ( Marks: 1 ) - Please choose one When there is some change in organization that is intentional and goal-oriented activity then it is called;

Planned change(►(((((((
Unplanned change(►(((((((
Evolutionary change(►(((((((
Revolutionary change(►((((((( Some organizations treat all change as an accidental occurrence, however, change as an intentional, goal-oriented activity is planned change.
Question No: 42 ( Marks: 1 ) - Please choose one Which of the following technique refer to the application of direct threats or force upon resisters?

Exploitation(►(((((((
Cooptation(►(((((((
Manipulation(►(((((((
(►(((((((Coercion

Overcoming Resistance to Change

• Negotiation

– Exchange something of value for a lessening of resistance.

• Manipulation and Cooperation

– Twisting and distorting facts to make them appear more attractive.

• Coercion

– The application of direct threats or force upon resisters.

Question No: 43 ( Marks: 1 ) - Please choose one If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing? Planning(►(((((((
Organizing(►(((((((
Leading(►(((((((
Controlling(►(((((((
Planning requires a manager to:
• Define goals (organizational, departmental, worker levels)
• Establish an overall strategy for achieving those goals
• Develop a comprehensive hierarchy of plans to integrate and coordinate activities. Question No: 44 ( Marks: 1 ) - Please choose one Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show? Felt(►(((((((
Displayed(►(((((((
Conditional(►(((((((
Exposed(►(((((((
Felt emotions are an individual’s actual emotions.
Displayed emotions are those that are organizationally required and considered appropriate in a given job. They are learned.
Question No: 45 ( Marks: 1 ) - Please choose one The communication used by managers to provide job instructions is an example of: Downward communication(►(((((((
Lateral(►((((((( communication
Directional(►((((((( communication
Diagonal communication(►(((((((

http://groups.google.com/group/vuZs Question No: 46 ( Marks: 1 ) - Please choose one All of the following are the examples of reward power EXCEPT:
Pay(►(((((((
Work assignments(►(((((((
Promotion(►(((((((
Transfer(►((((((( Question No: 47 ( Marks: 1 ) - Please choose one A person in the organization may have crucial information about a statistical breakthrough of great importance to the organization and its strategic marketing plan. This is an example of which of the following power?

Referent(►(((((((
Legitimate(►(((((((
Reward(►(((((((
Expert(►(((((((
http://books.google.com/books?id=RidV6vh08xMC&pg=PA359&lpg=PA359&dq=“breakthrough+of+great+importance+to+the+organization+and+its+strategic”&source=bl&ots=TPnY2n-deO&sig=_SUnR9f_yXmn0t6-fcpNLo4P63Y&hl=en&ei=-F2GS-zWGs6zrAfL_Jy3Cg&sa=X&oi=book_result&ct=result&resnum=1&ved=0CAYQ6AEwAA#v=onepage&q=%E2%80%9Cbreakthrough%20of%20great%20importance%20to%20the%20organization%20and%20its%20strategic%E2%80%9D&f=false
Question No: 48 ( Marks: 1 ) - Please choose one Keeping subordinates informed about company policies and the penalties for violating those policies is an example of using which of the following power?
Referent(►(((((((
Legitimate(►(((((((
Expert(►(((((((
Coercive(►((((((( Question No: 49 ( Marks: 1 ) - Please choose one Which of the following best describes a leader? Being a leader also means being a manager(►(((((((
Leaders can emerge from with in a group(►(((((((
Leaders are appointed to their positions(►(((((((
Leaders influence others beyond the formal authority(►((((((( Question No: 50 ( Marks: 1 ) - Please choose one Which of the following statements about gender difference in leadership is correct?
There is no difference in leadership on the basis of gender(►(((((((
Women leaders are not good at negotiation(►(((((((
Men leaders seem to be more supportive and patient(►(((((((
Women tend to adopt democratic leadership style(►((((((( Question No: 51 ( Marks: 1 ) - Please choose one Which of the following is the system of task, reporting, and authority relationships within which the work of the organization is done?

Organizational goals(►(((((((
Organizational structure(►(((((((
Organizational system(►(((((((
Organizational charts(►((((((( Question No: 52 ( Marks: 1 ) - Please choose one Which of the following is the manner in which divided tasks are combined and allocated to work groups? Departmentalization(►(((((((
Specialization(►(((((((
Formalization(►(((((((
Standardization(►(((((((

Question No: 53 ( Marks: 1 ) - Please choose one Environmental uncertainty exists when managers:
Relax the constraints on product demand(►(((((((
Attempt to simplify the general environment(►(((((((
Attempt to stabilize the task environment(►(((((((
Have difficulty predicting the impact of environmental factors(►((((((( Question No: 54 ( Marks: 1 ) - Please choose one The job design method aimed at increasing the motivational factors in a job is called:
Job enrichment(►(((((((
Job enlargement(►(((((((
Job rotation(►(((((((
Cross-training(►(((((((
http://books.google.com/books?id=TtD413y-868C&pg=PA337&lpg=PA337&dq="increasing+the+motivational+factors+in+a+job"&source=bl&ots=l9gbRR-x1o&sig=oxJjRGiD0GOjIVRBWzwXyIRMcu4&hl=en&ei=oImGS4m4O4G-rAe_nI3ICg&sa=X&oi=book_result&ct=result&resnum=1&ved=0CAYQ6AEwAA#v=onepage&q=%22increasing%20the%20motivational%20factors%20in%20a%20job%22&f=false
Question No: 55 ( Marks: 1 ) - Please choose one Which of the following selection technique is most commonly used worldwide? Work sample test(►(((((((
Interview(►(((((((
Background check(►(((((((
Performance-simulation tests(►((((((( Question No: 56 ( Marks: 1 ) - Please choose one Website and internet is changing the way companies and individuals communicate. It is an example of which of the following forces for change?

People(►(((((((
Technology(►(((((((
Communicat(►(((((((ion
Social(►(((((((

Question No: 57 ( Marks: 1 ) - Please choose one All of the following are examples of internal forces for change EXCEPT: Company Crisis(►(((((((
Changing work climate(►(((((((
Declining effectiveness(►(((((((
Globalization(►(((((((

Question No: 58 ( Marks: 1 ) - Please choose one Which of the following is the individual source of resistance to change? Structural inertia(►(((((((
Threat to expertise(►(((((((
Dislike of change agent(►(((((((
Threatened power(►((((((( Question No: 59 ( Marks: 1 ) - Please choose one Which of the following is the organizational source of resistance to change?
Fear of unknown(►(((((((
Economic threat(►(((((((
New social relationship(►(((((((
Threatened power(►((((((( 1. Habit: Life is complex, to cope with having to make hundreds of decisions everyday, we all rely on habits or programmed responses. 2. Security: People with a high need for security are likely to resist change because it threatens their feelings of safety. 3. Economic factors: Another source of individual resistance is concern that changes will lower one’s income. 4. Fear of the unknown: Changes substitute ambiguity and uncertainty for the known. 5. Selective information processing: Individuals shape their world through their perceptions. Once they have created this world, it resists change.

Question No: 60 ( Marks: 1 ) - Please choose one Few years earlier there was a huge market of Window Air conditioner in Pakistan. Now split air conditioners have replaced window AC. This change occurred due to which of the following driving forces of change?
Changing values(►(((((((
Changing nature of workforce(►(((((((
Knowledge explosion(►(((((((
Rapid product obsolescence(►((((((( not sure Question No: 61 ( Marks: 1 ) - Please choose one Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them? Process Consultation(►(((((((
Survey feedback(►(((((((
Inter-group development(►(((((((
Sensitivity Training(►((((((( Survey Feedback
Survey feedback techniques can form the basis for a change process. In the process, data are gathered, analyzed, summarized, and returned to those who generated them to identify, discuss, and solve problems. Survey feedback is usually initiated by top management or by a consultant to management.

Question No: 62 ( Marks: 1 ) - Please choose one Textile industry of Pakistan is facing huge losses due to the downfall of electricity. These conditions are causing great stress among the employees and owners of textile mills. Which of the following is the potential source of stress in this scenario? Economic uncertainty(►(((((((
Technological change(►(((((((
Political uncertainty(►(((((((
Task demand(►((((((( Question No: 63 ( Marks: 1 ) - Please choose one Which of the following performance management component is about acknowledging good performance? Planning(►(((((((
Monitoring(►(((((((
Rewarding(►(((((((
Rating(►(((((((

Question No: 64 ( Marks: 1 ) - Please choose one Which of the following is NOT an HR’s role in career development?
Taking career development initiatives(►(((((((
Polishing leadership qualities(►(((((((
Matching individual and organization needs(►(((((((
Identification of career opportunities(►(((((((
Question No: 1 ( Marks: 1 ) - Please choose one Which one of the following is not considered as a part of organizational output? ► Finished goods ► Services ► Dividends ► Capital Question No: 2 ( Marks: 1 ) - Please choose one The degree to which people in a country accept that power in institution and organizations is distributed unequally is called:

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► Terminal Values ► Power Distance ► Fairness ► Uncertainty Avoidance Question No: 3 ( Marks: 1 ) - Please choose one Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called: ► Felt Emotions ► Displayed Emotions ► Moods ► Emotional Intelligence Question No: 4 ( Marks: 1 ) - Please choose one When an employee expresses organizationally desired emotions during interpersonal transaction, it is called: ► Alexithymia ► Felt Emotions ► Emotional Labor ► Displayed Emotions Question No: 5 ( Marks: 1 ) - Please choose one Asif is late for work each day by about ten minutes. How would Attribution Theory describe this behavior? ► It shows consensus ► It shows similarity ► It shows reliability ► It shows consistency Question No: 6 ( Marks: 1 ) - Please choose one Amna is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Amna most likely using? ► Prototyping ► Contrast effect ► Halo effect ► Projection Question No: 7 ( Marks: 1 ) - Please choose one What is generally considered to be the single best thing that managers can do to improve performance? ► Allocate tasks depending on personality ► Restrict the use of punishment as a means of motivating workers ► Give abundant opportunities for employee growth ► Concentrate on intrinsic rewards rather than extrinsic rewards

http://groups.google.com/group/vuZs Question No: 8 ( Marks: 1 ) - Please choose one In equity theory, individuals assess the ________________. ► Cost-benefit ratio ► Efficiency-effectiveness trade-off ► Quantity-quality trade-off ► Outcome-input ratio Question No: 9 ( Marks: 1 ) - Please choose one Who sets MBO objectives? ► The immediate supervisor ► The superior and subordinate ► The head of department ► The employees themselves Question No: 10 ( Marks: 1 ) - Please choose one Fahad, Zain and Usama work in different departments, but often take lunch together. They are an example of what type of group?

Formal(►(((((((
Informal(►(((((((
Command(►(((((((
Task(►(((((((

Question No: 11 ( Marks: 1 ) - Please choose one When the group energy is focused on the task at hand, the group has moved to the _____________ stage. Storming(►(((((((
Norming(►(((((((
Maturation(►(((((((
Performing(►(((((((

Question No: 12 ( Marks: 1 ) - Please choose one Demand on leader is ___________ in a team comprising of 2-7 members. (►(((((((High
Highest(►(((((((
(►(((((((Low
(►(((((((Moderate

Question No: 13 ( Marks: 1 ) - Please choose one Which of the following best demonstrates the effectiveness of self-managed teams? An increase in the number of teams required to manufacture a product(►(((((((
A reduction in the number of employees qualified to participate in the teams(►(((((((
A significant reduction in response time for resolving customer concerns(►(((((((
An increase in the technology budget for connecting team members(►((((((( Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is NOT true about electronic meeting? Participants type their responses onto a computer screen(►(((((((
It can be highly effective under certain conditions(►(((((((
Group cohesiveness will be considered high(►(((((((
Participants will be honest and anonymous(►(((((((

http://groups.google.com/group/vuZs Question No: 15 ( Marks: 1 ) - Please choose one There is fairly strong evidence that traits can predict _____ more accurately than leadership effectiveness. Leadership emergence(►(((((((
Extraversion in leaders(►(((((((
Leadership awareness(►(((((((
Leadership competence(►((((((( Question No: 16 ( Marks: 1 ) - Please choose one The University of Michigan researchers concluded that: ► Employee-oriented leaders had lower productivity ► Employee-oriented leaders had higher productivity ► Production-oriented leaders created lower employee satisfaction ► Production-oriented leaders created higher employee satisfaction Question No: 17 ( Marks: 1 ) - Please choose one Which of House’s leaders from path-goal theory are friendly and show concern for the needs of followers?

► Directive ► Supportive ► Participative ► Achievement-oriented Question No: 18 ( Marks: 1 ) - Please choose one The charismatic leaders are likely to:

► Invoke high performance among followers ► Encourage women to seek leadership positions ► Motivate followers to become more extroverted ► Avoid media attention regarding their achievements Question No: 19 ( Marks: 1 ) - Please choose one Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this?

► Reward-based trust ► Knowledge-based trust ► Identification-based trust ► Deterrence-based trust Question No: 20 ( Marks: 1 ) - Please choose one Legitimate power is based on which of the following element?

► Positive rewards ► Interpersonal trust ► Structural position ► Expert knowledge Question No: 21 ( Marks: 1 ) - Please choose one Your physician has advised you to take a series of medications. You comply because of her which of the following power?

► Formal ► Expert ► Referent ► Information Question No: 22 ( Marks: 1 ) - Please choose one Which type of conflict will you experience among the multiple roles in your life, like role of a father and a manager? ► Intergroup Conflict ► Interpersonal Conflict ► Interrole Conflict ► Intrarole Conflict Question No: 23 ( Marks: 1 ) - Please choose one All of the following are types of conflict EXCEPT: ► Task Conflict ► Person-role Conflict ► Relationship Conflict ► Process Conflict Question No: 24 ( Marks: 1 ) - Please choose one The interactionist view of conflict proposes that functional conflict is:

► Necessary for effective group performance ► An indication of the group maturity level ► Always focused around relationships ► Make group members static and apathetic Question No: 25 ( Marks: 1 ) - Please choose one UNO wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is a(n):

http://groups.google.com/group/vuZs

Mediator(►(((((((
Arbitrator(►(((((((
Conciliator(►(((((((
Consultant(►(((((((

Question No: 26 ( Marks: 1 ) - Please choose one In comparing the organizational design needs of the small organization and the large organization, which of the following is a consideration for the small organization? More formalization(►(((((((
More specialization(►(((((((
More centralization(►(((((((
Flat hierarchy of authority(►((((((( Question No: 27 ( Marks: 1 ) - Please choose one Which one of the following is consistent with a simple structure?
High centralization(►(((((((
High employee discretion(►(((((((
Standardization(►(((((((
Bureaucracy(►((((((( Question No: 28 ( Marks: 1 ) - Please choose one You have eliminated horizontal, vertical, and external barriers within your organization. You are operating as a/an:

Boundaryless organization(►(((((((
Organizational pyramid(►(((((((
Matrix organization(►(((((((
Virtual organization(►((((((( Question No: 29 ( Marks: 1 ) - Please choose one A trucking company routinely makes all of its office staff work for a week in the warehouse area; loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following?

Job rotation(►(((((((
Job enlargement(►(((((((
Job enrichment(►(((((((
Job sharing(►((((((( Question No: 30 ( Marks: 1 ) - Please choose one Essential elements of TQM include all EXCEPT:
Analysis of customer quality needs(►(((((((
Benchmarking(►(((((((
Rewarding(►(((((((
Standards(►(((((((

Question No: 31 ( Marks: 1 ) - Please choose one The purpose of --------------- is for an outside consultant to assist a manager, “to perceive, understand, and act upon process events”.
Process Consultation(►(((((((
Team Building(►(((((((
Appreciative Inquiry(►(((((((
Sensitivity Training(►((((((( Question No: 32 ( Marks: 1 ) - Please choose one Once the causes of difficulty have been identified, the groups can move to the _____________ to develop solutions that will improve relations between the groups.
Process Consultation(►(((((((
Appreciative Inquiry(►(((((((
Integration phase(►(((((((
Team Building(►((((((( Question No: 33 ( Marks: 1 ) - Please choose one Which type of selection technique is given the most weight? Written test(►(((((((
Performance-simulation test(►(((((((
Electronic test(►(((((((
(►(((((((Interview

Question No: 34 ( Marks: 1 ) - Please choose one The centerpiece of most diversity programs is: Money(►(((((((
Employer commitment(►(((((((
(►(((((((Training
Human resource personnel(►((((((( Question No: 35 ( Marks: 1 ) - Please choose one A strong culture can act as a substitute for which of the following?

Institutionalization(►(((((((
(►(((((((Formalization
Socialization(►(((((((
Organizational rules(►((((((( Question No: 36 ( Marks: 1 ) - Please choose one Consistency of behavior is an asset to an organization when it faces which of the following?

http://groups.google.com/group/vuZs

Massive changes(►(((((((
A dynamic environment(►(((((((
An unknown environment(►(((((((
A stable environment(►((((((( Question No: 37 ( Marks: 1 ) - Please choose one Which of the following is an example of change in the nature of competition?

Growth of e-commerce(►(((((((
Decline in global oil prices(►(((((((
Increased interest in urban living(►(((((((
A decrease in interest rates(►((((((( Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT a source of individual resistance to change?

Habit(►((((((( Security(►(((((((
Inertia(►(((((((
Economic factors(►((((((( Question No: 39 ( Marks: 1 ) - Please choose one What term is used for feelings that tend to be less intensive than emotions? Affect(►(((((((
Cognition(►(((((((
Thoughts(►(((((((
Mood(►(((((((

Question No: 40 ( Marks: 1 ) - Please choose one Which one of the following is NOT a characteristic of group in organization?
Common goal(►(((((((
Interaction with one another(►(((((((
Accept expectations and obligations(►(((((((
Mutually independent(►((((((( Question No: 41 ( Marks: 1 ) - Please choose one Which of the following refers to the network of personal and social relations that is developed spontaneously between people associated with each other? Formal organization(►(((((((
Informal organization(►(((((((
Business organization(►(((((((
Government organization(►((((((( Question No: 42 ( Marks: 1 ) - Please choose one All of the following are the primary bases of personal power EXCEPT:
Referent power(►(((((((
Position power(►(((((((
Expert power(►(((((((
Coercive power(►((((((( Question No: 43 ( Marks: 1 ) - Please choose one Trying to make someone else accept blame for a problem is an example of which of the following conflict handling intention?

Competing(►(((((((
Compromising(►(((((((
Avoiding(►(((((((
Accommodating(►(((((((

Question No: 44 ( Marks: 1 ) - Please choose one At Sawera Manufacturing, Inc., the sales representatives often argue with the production employees because promised orders are often behind the schedule. The production employees claim that the sales representatives frequently fail to submit orders until they are already past due. The sales representatives and the production employees are experiencing which of the following conflict?
Competition for scarce resources(►(((((((
Intergroup conflict(►(((((((
Interpersonal conflict(►(((((((
Representative conflict(►((((((( Question No: 45 ( Marks: 1 ) - Please choose one When two party’s goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?
Competition(►(((((((
Collaboration(►(((((((
Compromise(►(((((((
Accommodation(►((((((( Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is NOT a personal cause of conflict in organizations? Personalities(►(((((((
Perception(►(((((((
Authority relationships(►(((((((
Communication(►(((((((

Question No: 47 ( Marks: 1 ) - Please choose one To achieve a compromise approach, one needs to________________.

http://groups.google.com/group/vuZs Avoid overt disagreement(►(((((((
Value openness and trust(►(((((((
Dominate the other conflicting party(►(((((((
Give up something of value(►((((((( Question No: 48 ( Marks: 1 ) - Please choose one Division of labor is often referred to as which of the following?

Departmentalization(►(((((((
(((((((The organizational chart(►
Specialization(►(((((((
The administrative hierarchy(►((((((( Question No: 49 ( Marks: 1 ) - Please choose one When there is a narrow span of control, to improve the span of control there is likely to be:

An increase in the number of workers(►(((((((
Less control over production workers(►(((((((
More administrative levels(►(((((((
Less bureaucracy(►((((((( Question No: 50 ( Marks: 1 ) - Please choose one Jobs grouped according to traditional business tasks such as marketing, manufacturing, and personnel are departmentalized by:
Process(►(((((((
Service(►(((((((
Function(►(((((((
Structure(►((((((( Question No: 51 ( Marks: 1 ) - Please choose one The process of constructing and adjusting an organization's structure to achieve its goals is:
Strategic management(►(((((((
Strategy-structure fit(►(((((((
Organizational design(►(((((((
Organizational reconfiguration(►((((((( Question No: 52 ( Marks: 1 ) - Please choose one An alternative work arrangement in which employees must be present to perform job duties during a required core time but starting and ending work times can vary is called which of the following?

Job sharing(►(((((((
Compressed workweek scheduling(►(((((((
Task restructuring(►(((((((
Flextime(►(((((((

Question No: 53 ( Marks: 1 ) - Please choose one The tools, techniques, and actions used by an organization to transform inputs into outputs are called:
An organization's technology(►(((((((
The throughput(►(((((((
(((((((The transformation process(►
Work design(►((((((( Question No: 54 ( Marks: 1 ) - Please choose one Which of the following states the minimum acceptable qualifications that the incumbent must possess to perform the job successfully?

Job description(►(((((((
Job specification(►(((((((
Job evaluation(►(((((((
Job enrichment(►((((((( Question No: 55 ( Marks: 1 ) - Please choose one Which of the following specifies the relative value of each job in the organization?

Job description(►(((((((
Job specification(►(((((((
Job evaluation(►(((((((
Job enrichment(►((((((( Question No: 56 ( Marks: 1 ) - Please choose one All of the following are examples of external forces for change EXCEPT:
Workforce diversity(►(((((((
Globalization(►(((((((
Company Crisis(►(((((((
Ethical behavior(►((((((( Question No: 57 ( Marks: 1 ) - Please choose one All of the following are examples of external forces for change EXCEPT:

Changing work climate(►(((((((
Workforce diversity(►(((((((
Globalization(►(((((((
Ethical behavior(►((((((( Question No: 58 ( Marks: 1 ) - Please choose one Which of the following is the individual source of resistance to change?

Structural inertia(►(((((((
Threat to expertise(►(((((((
Fear of unknown(►(((((((
Threatened power(►((((((( Question No: 59 ( Marks: 1 ) - Please choose one Which of the following is the individual source of resistance to change? vuZs Structural inertia(►(((((((
Threat to expertise(►(((((((
New social relationships(►(((((((
Threatened power(►((((((( Question No: 60 ( Marks: 1 ) - Please choose one Which of the following is the process of planned change and improvement of the organization through application of knowledge of the behavioral science?

Organizational culture(►(((((((
Organizational theory(►(((((((
Organizational Change(►(((((((
Organizational Development(►((((((( Question No: 61 ( Marks: 1 ) - Please choose one Which of the following can be termed as organizational development program?

Switching from manual to computerized system(►(((((((
Technological change(►(((((((
Total Quality Management(►(((((((
Designing changes for other organization(►((((((( Question No: 62 ( Marks: 1 ) - Please choose one Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them? Process Consultation(►(((((((
Survey feedback(►(((((((
Inter-group development(►(((((((
Sensitivity Training(►((((((( Question No: 63 ( Marks: 1 ) - Please choose one Which of the following performance component is about addressing poor performance and improving good performance? Planning(►(((((((
Monitoring(►(((((((
Rewarding(►(((((((
Developing(►(((((((

Question No: 64 ( Marks: 1 ) - Please choose one Usman is a production in charge in an organization. His performance can be judged on the criteria of cost of per unit of production or total units produced. Identify the criteria on which his performance has been evaluated. Attitude(►(((((((
Traits(►(((((((
Individual task outcomes(►(((((((
Behavior(►(((((((
Question No: 1 ( Marks: 1 ) - Please choose one The behavior of people is influenced by which of the following factors? ► Psychological needs ► Individual drives ► Social roles and status ► All of the given options Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is defined as intellectual and mechanical processes used by an organization to transform inputs into products or services? ► Mechanism ► Technology page#12 ► Operational system ► Information system Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is not one of the types of attitude? ► Job satisfaction ► Job Involvement ► Organizational Behavior page#29 ► Organizational commitment Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is NOT included in the ways employees can express dissatisfaction? ► Exit ► Voice ► Loyalty ► Noise page31 http://groups.google.com/group/vuZs
Question No: 5 ( Marks: 1 ) - Please choose one Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values? ► Terminal values ► Instrumental values page#25 ► Theoretical values ► Social values Question No: 6 ( Marks: 1 ) - Please choose one The relatively stable set of psychological attributes that distinguishes one person from another is called __________ ► Attitude ► Personality page#34 ► Perception ► Mind-set Question No: 7 ( Marks: 1 ) - Please choose one According to the Big Five model; people having personality dimension of openness to experience are: ► Caring and dependable ► Flexible and risk taker page#35 ► Outgoing and talkative ► Tolerant and self-hearted Question No: 8 ( Marks: 1 ) - Please choose one Mr. Abad thinks that his own actions and behaviors have an impact in determining what happens to him. What do you think he has? ► Core locus of control ► Personal Locus of control ► Internal Locus of control page#35 ► External Locus of control Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is the dimension of emotional intelligence that describes the ability to manage your own emotions and impulses? ► Self-awareness ► Self-management page#41 ► Commitment ► Social-skills http://groups.google.com/group/vuZs
Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is NOT a factor in the individual perceiver? ► Attitude ► Motive ► Location page#44 ► Perception Question No: 11 ( Marks: 1 ) - Please choose one A decision making model that describes how individuals should behave in order to maximize some outcomes is: ► Rational decision making page#52 ► Bonded rational model ► Intuitive decision making ► Contingent decision making Question No: 12 ( Marks: 1 ) - Please choose one What is the first step in the Rational Decision-Making Model? ► Defining the problem ► Weighing the decision criteria ► Identifying the decision criteria ► Developing alternatives Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is NOT an assumption of the rational decision-making model? ► The decision maker has complete information ► The decision maker is aware of all consequences ► The decision maker can identify all the relevant criteria ► The decision maker is constrained by time and costs page#53 Question No: 14 ( Marks: 1 ) - Please choose one If someone wishes to emphasize the importance of making decisions consistent with fundamental liberties and privileges, the focus of his/her teaching will be on which of the following? ► Rights page#56 ► Privilege ► Justice ► Utilitarianism Question No: 15 ( Marks: 1 ) - Please choose one According to attribution theory, which of the following is an internally caused behavior? ► Working late in order to get a promotion page#48 ► Arriving at work late because heavy traffic ► Working weekends because of your employer’s orders ► Depending on luck for success http://groups.google.com/group/vuZs
Question No: 16 ( Marks: 1 ) - Please choose one Amna is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Amna most likely using? ► Prototyping ► Contrast effect ► Halo effect ► Projection page#49 Question No: 17 ( Marks: 1 ) - Please choose one Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and need for sex? ► Esteem ► Safety ► Physiological page#60 ► Social Question No: 18 ( Marks: 1 ) - Please choose one Sheraz wants to become a surgeon, not only because achieving this goal will give him self-respect and autonomy, but also because he wants a job with high status and recognition from others. Which of Maslow’s needs is Sheraz trying to fill? ► Self-actualization ► Social ► Esteem page#60 ► Safety Question No: 19 ( Marks: 1 ) - Please choose one Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow’s needs is Hassan fulfilling through these relationships? ► Self-actualization ► Esteem ► Social page#60 ► Physiological http://groups.google.com/group/vuZs
Question No: 20 ( Marks: 1 ) - Please choose one What is the primary organizational factor that satisfies people’s physiological needs? ► Relationship ► Recognition ► Pay page#60 ► Admiration Question No: 21 ( Marks: 1 ) - Please choose one Which of Maslow’s needs best approximates McClelland’s need for achievement? ► Esteem ► Self-actualization page#63 concepts ► Physiological ► Social Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is NOT a comparison an employee can use in equity theory? ► Self-inside ► Self-goal ► Other-outside ► Self-outside Question No: 23 ( Marks: 1 ) - Please choose one The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship. ► Performance-reward through video lecture ► Effort-performance ► Reward-personal goal ► Effort-satisfaction http://groups.google.com/group/vuZs
Question No: 24 ( Marks: 1 ) - Please choose one Which of the following concepts is inconsistent with the expectancy theory of motivation? ► Self-interest is pursued ► Performance and rewards are related ► Attractive rewards will motivate ► One’s inputs and outputs are compared to another’s
REF: http://www.flashcardmachine.com/organizational-behavior1.html Question No: 25 ( Marks: 1 ) - Please choose one What is the largest demographic change in the last few years in Pakistani workforce? ► Increasing ethnic diversity ► A fall in married workers ► Increasing age of workers ► More women in the workforce Question No: 26 ( Marks: 1 ) - Please choose one What is the name for an incentive plan where improvements in group productivity determine the total amount of money that is allocated? ► Gainsharing page#73 ► Profit-sharing ► Piece rates ► Employee ownership Question No: 27 ( Marks: 1 ) - Please choose one In which of the following situation Synergy is most likely to occur? ► The activities of all group members are fully dependent on one another ► The performance of one member of a group affects what other members do ► Group members must perform specific behaviors in a predetermined order ► Group members acting together produce more or better output than alone page#82 Question No: 28 ( Marks: 1 ) - Please choose one Which of the following type of teams would most likely empower its team members to make work-related decisions? ► Technical ► Self-managed page#88 ► Problem-solving ► Cross functional Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is true about virtual teams? ► There is an absence of verbal cues ► There is limited social context ► People collaborate online ► All of the given options page#89 http://groups.google.com/group/vuZs
Question No: 30 ( Marks: 1 ) - Please choose one All of the following are problem solving techniques EXCEPT: ► Consensus ► Brainstorming ► Nominal Group Techniques ► Synergy page#91 Question No: 31 ( Marks: 1 ) - Please choose one Which of the following statement best defines leadership? ► Implementing the strategy provided by management ► Least concerned in bringing organizational change ► Coordinating and handling day-to-day problems ► The ability to influence a group in goal achievement page#102 Question No: 32 ( Marks: 1 ) - Please choose one Which of the following leadership style gave the group members complete freedom? ► Autocratic ► Democratic ► Laissez-faire video lecture#22 ► Consideration Question No: 33 ( Marks: 1 ) - Please choose one Which of the following is a behavioral theory of leadership? ► Trait theory not correct ► Fiedler model ► Ohio State studies its correct page#106 ► Equity Theory Question No: 34 ( Marks: 1 ) - Please choose one In the communication process, which of the following steps occurs first? ► Transmitting ► Decoding ► Encoding ► Understanding http://groups.google.com/group/vuZs
Question No: 35 ( Marks: 1 ) - Please choose one Which of the following is the product of a sender’s encoding? ► Channel ► Message ► Transmission ► Medium Question No: 36 ( Marks: 1 ) - Please choose one If Ali is apprehensive regarding oral communication, which of the following behaviors is heleast likely to display? ► He prefers to talk on the phone ► He prefers to send emails ► He relies on memos or letters ► He avoids face-to-face communication Question No: 37 ( Marks: 1 ) - Please choose one Which of the following is an important nonverbal component of communication?

► Written memo ► Paraphrase ► Eye contact page#15 in eng301 ► E-mail Question No: 38 ( Marks: 1 ) - Please choose one The ability to do speedy and accurate arithmetic is called: ► Verbal Comprehension ► Number aptitude ► Perceptual Speed ref: http://www.wikijob.co.uk/wiki/perceptual-speed ► Memory Question No: 39 ( Marks: 1 ) - Please choose one Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show. ► Felt ► Displayed ► Conditional ► Exposed Question No: 40 ( Marks: 1 ) - Please choose one http://groups.google.com/group/vuZs A group composed of MBA marketing students similar in age, type of problem, and personality characteristics can be called_____________________ ► A homogeneous group ► A heterogeneous group ► A command group ► A task group uestion No: 1 ( Marks: 1 ) - Please choose one The opinion or belief segment of an attitude is described by which component of attitude? ► Cognitive ► Affective ► Behavioral ► Behavior intension Question No: 2 ( Marks: 1 ) - Please choose one Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values? ► Terminal values ► Instrumental values ► Theoretical values ► Social values Question No: 3 ( Marks: 1 ) - Please choose one Which of the following country is a representative of collectivism as a nation i.e. group harmony, cohesiveness, consensus and corporation? ► Canada ► Japan ► United States ► Cape Town Question No: 4 ( Marks: 1 ) - Please choose one Guatemala is a country where inequalities exist showing gap between rich and poor. Which of the following value is truly representing the state of Guatemala? ► Power distance ► Individualism ► Collectivism ► Uncertainty avoidance Question No: 5 ( Marks: 1 ) - Please choose one The Big Five model is related to ________________ ► Perception ► Personality ► Experience ► Culture Question No: 6 ( Marks: 1 ) - Please choose one Which dimension of the Big Five model refers to be pleasant and accommodating in social situations? ► Extroversion ► Openness to experience ► Emotional stability ► Agreeableness Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the traits according to the Big Five Model? ► Conscientiousness ► Extroversion ► Agreeableness ► Self actualization Question No: 8 ( Marks: 1 ) - Please choose one Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called: ► Felt Emotions ► Displayed Emotions ► Moods ► Emotional Intelligence Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers? ► Anger ► Fear ► Hate ► Sadness Question No: 10 ( Marks: 1 ) - Please choose one Sana is a group leader at interior designing firm. She is concerned with the achievement of her peers and subordinates, she appreciate their suggestions and motivates them to come up with something new and unique. Which of the following is Sana’s style? ► Conceptual ► Behavioral ► Directive ► Analytical Question No: 11 ( Marks: 1 ) - Please choose one “Just because he was late in his first class, his teacher thinks he is irresponsible student". Which error teacher has commited in this case? ► Selective perception ► Stereotyping ► Hallo effect ► Social perception Question No: 12 ( Marks: 1 ) - Please choose one It is not possible for Mr. Asim to understand everything he sees, he notices a few of the things, we can say that he engages in: ► Assimilating ► Selective perception ► Halo Effect ► Target Perception Question No: 13 ( Marks: 1 ) - Please choose one According to attribution theory, which of the following is an example of externally caused behavior? ► An employee is late because of a flat tire. ► An employee was promoted because of his abilities ► An employee was fired because he slept on the job. ► An employee was promoted because he was hard working. Question No: 14 ( Marks: 1 ) - Please choose one According to attribution theory, if someone shows different behaviors in different situations then this can be termed as___________. ► Consensus ► Distinctiveness ► Reliability ► Consistency Question No: 15 ( Marks: 1 ) - Please choose one Which of the following statement best describes “motivation?” ► Results in a level of efforts put by a group ► Intensifies an individual’s efforts from others ► Guides an individual’s efforts towards a goal ► Meets an individual’s needs, wants and demnands Question No: 16 ( Marks: 1 ) - Please choose one Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory? ► The quantity of documents he proofreads will decrease ► The quality of documents he proofreads will decrease ► The quantity and/or the quality of documents he proofreads will increase ► There will be no effect of this fact on his performance Question No: 17 ( Marks: 1 ) - Please choose one The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship. ► Performance-reward ► Effort-performance ► Reward-personal goal ► Effort-satisfaction Question No: 18 ( Marks: 1 ) - Please choose one Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor? ► Advancement ► Working condition ► Achievement ► Recognition Question No: 19 ( Marks: 1 ) - Please choose one What continuum in the two-factor theory is made up of the hygiene factors? ► No dissatisfaction to dissatisfaction ► No dissatisfaction to satisfaction ► Satisfaction to no satisfaction ► Satisfaction to dissatisfaction Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is NOT a biographical characteristic? ► Region ► Age ► Sex ► Tenure Question No: 21 ( Marks: 1 ) - Please choose one Which of the following statements concerning tenure is NOT true? ► Tenure does not appear to be a good predictor of employee productivity ► Tenure and satisfaction are positively related ► Tenure is a good variable in explaining turnover ► Tenure and organizational investment are negatively related Question No: 22 ( Marks: 1 ) - Please choose one What does MBO provide for the individual employee? ► Specific performance objectives ► Precise job descriptions ► Clear direction and purpose ► Higher salaries Question No: 23 ( Marks: 1 ) - Please choose one Who sets MBO objectives? ► The immediate supervisor ► The superior and subordinate ► The head of department ► The employees themselves Question No: 24 ( Marks: 1 ) - Please choose one Which of the following are all forms of variable-pay programs? Wage incentive plans, flextime, piece-rate(►(((((((
Piece-rate, wage incentive plans, gain sharing(►(((((((
Profit-sharing, lump-sum bonuses, extended vacations(►(((((((
Retirement benefits, extended vacations, flextime(►((((((( Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is one advantage of variable pay plans to management? They turn fixed labor costs into variable labor costs(►(((((((
They turn low producers into high producers(►(((((((
They turn slow employees into fast employees(►(((((((
They turn high fixed costs into low fixed costs(►((((((( Question No: 26 ( Marks: 1 ) - Please choose one Which of the following statements most accurately describes interest groups? They are longer lasting than friendship groups(►(((((((
They are formed because of some common objective(►(((((((
They are governed by labor laws(►(((((((
They are likely to involve great social conflict(►((((((( Question No: 27 ( Marks: 1 ) - Please choose one Teams typically outperform individuals when the tasks being completed ______________ Require multiple skills(►(((((((
Require judgment(►(((((((
Require experience(►(((((((
All of the given options(►((((((( Question No: 28 ( Marks: 1 ) - Please choose one Team members with good listening, feedback, and conflict resolution skills possess ______________. Technical expertise(►(((((((
Problem-solving skills(►(((((((
Decision-making skills(►(((((((
Interpersonal skills(►((((((( Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is one of the drawbacks of a small team? Lack for diversity of views(►(((((((
Less chances of disagreement (►(((((((
Less rigidity(►(((((((
Less difficult to assemble(►((((((( Question No: 30 ( Marks: 1 ) - Please choose one Individual decisions are generally preferable to group decisions when which of the following is required? Speed(►(((((((
Creativity(►(((((((
Acceptance(►(((((((
Quality(►(((((((

Question No: 31 ( Marks: 1 ) - Please choose one The main difference between a leader and a manager is: Managers seek change and leaders don't(►(((((((
Leaders are thought of as better people because they don't punish(►(((((((
Leaders are a(►(((((((dvocates for change, and managers for the status quo
Managers are concerned with people, and leaders with events(►((((((( Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is a behavioral theory of leadership? Trait theory(►(((((((
Fiedler model(►(((((((
Ohio(►((((((( State studies
Equity Theory(►((((((( Question No: 33 ( Marks: 1 ) - Please choose one According to the Ohio State studies, the extent to which a leader’s behavior is directed toward getting the job done is called: Initiating structure(►(((((((
Consideration(►(((((((
Maximization(►(((((((
Path-goal(►(((((((

Question No: 34 ( Marks: 1 ) - Please choose one A leader high in initiating structure would do which of the following? Exhibit laissez-faire type of leadership(►(((((((
Maximize leader-member relations(►(((((((
Assign group members to particular tasks(►(((((((
Empower employees to make their own decisions(►((((((( Question No: 35 ( Marks: 1 ) - Please choose one The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is known as: Least preferred co-worker scale(►(((((((
Leader-participation model(►(((((((
Autocratic-democratic continuum(►(((((((
Managerial grid(►((((((( Question No: 36 ( Marks: 1 ) - Please choose one The means by which a communication is passed is called: Medium(►(((((((
Instrument(►(((((((
Conductor(►(((((((
Transmission(►(((((((

Question No: 37 ( Marks: 1 ) - Please choose one Bulletin, notice boards, circulars are considered to be which type of communication? Upward communication(►(((((((
Downward communication(►(((((((
Horizontal communication(►(((((((
Lateral communication(►((((((( Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is an important nonverbal component of communication?

Written memo(►(((((((
Paraphrase(►(((((((
Eye contact(►(((((((
E-mail(►(((((((

Question No: 39 ( Marks: 1 ) - Please choose one Which of the following communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager? Wheel(►(((((((
All-channel(►(((((((
Chain(►(((((((
Horizontal(►(((((((

Question No: 40 ( Marks: 1 ) - Please choose one The _____ network best serves to promote high member satisfaction. Direct(►(((((((
Circle(►(((((((
Wheel(►(((((((
All-channel(►(((((((

Question No: 1 ( Marks: 1 ) - Please choose one Which one of the following is NOT a characteristic of group in organization? ► Common goal ► Interaction with one another ► Accept expectations and obligations ► Mutually independent page#77 Question No: 2 ( Marks: 1 ) - Please choose one Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employee’s which characteristics? ► Physical abilities page#21 ► Motor abilities ► Mental abilities ► Emotional abilities Question No: 3 ( Marks: 1 ) - Please choose one Which of the following communication network is best illustrated by an unstructured committee? ► Vertical ► Wheel ► All-channel page#100 ► Chain Question No: 4 ( Marks: 1 ) - Please choose one When all communication is channeled through one person, which of the following communication network exists? ► All-channel ► Chain ► Horizontal ► Wheel page#100 http://groups.google.com/group/vuZs
Question No: 5 ( Marks: 1 ) - Please choose one Formal guidelines and authority hierarchies are examples of which function of communication?

► Control ► Agreement ► Motivation ► Information Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is an example of downward communication flow? ► Suggestion boxes ► Disscussing problem with boss ► Feedback on job performance page#6 Eng301 ► Letters to your boss Question No: 7 ( Marks: 1 ) - Please choose one The means by which a communication is passed is called: ► Medium Page#10 Eng 301 ► Instrument ► Conductor ► Transmission Question No: 8 ( Marks: 1 ) - Please choose one On the Leadership Grid, a manager who has a medium concern for both, people and production is a (n): ► Team manager ► Country club manager ► MIddle of the road manager ► Authority-obedience manager http://groups.google.com/group/vuZs
Question No: 9 ( Marks: 1 ) - Please choose one If a leader’s main concern is accomplishing his/her group’s tasks, the Universityof Michigan studies label this leader as: ► Production-oriented page#107 ► Laissez-faire ► Consideration-oriented ► Employee-oriented Question No: 10 ( Marks: 1 ) - Please choose one Which of the following are the two dimensions of leadership behavior identified in the University of Michigan studies? ► Emotional and rational ► Autocratic and democratic ► Initiating structure and consideration ► Employee-oriented and production-oriented page#107 Question No: 11 ( Marks: 1 ) - Please choose one If trait theories of leadership are valid, then leaders are _____. ► Educated ► Trained ► Born page#106 ► Authoritarian Question No: 12 ( Marks: 1 ) - Please choose one The main difference between a leader and a manager is: ► Managers seek change and leaders don't ► Leaders are thought of as better people because they don't punish ► Leaders are advocates for change, and managers for the status quo page#103 ► Managers are concerned with people, and leaders with events Question No: 13 ( Marks: 1 ) - Please choose one Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process? ► Groupthink ► Nominal group page#92 ► Brainstorm ► Electronic meeting Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is a tendency for members of a cohesive group to reach decisions without weighing all the facts, especially those contradicting the majority opinion? ► Group conformity ► Group shift ► Groupthink page#136 ► Social loafing http://groups.google.com/group/vuZs
Question No: 15 ( Marks: 1 ) - Please choose one What is generally the result of groupthink? ► Higher quality decisions ► More risky decisions ► Less critical analysis ► Unpopular decisions doubted also but 2nd option is most close Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is true about virtual teams? ► There is an absence of verbal cues ► There is limited social context ► People collaborate online ► All of the given options Question No: 17 ( Marks: 1 ) - Please choose one Which of the following helps to explain the current popularity of teams? ► Easy to manage ► Less expensive ► Use employee talents better page#84 ► Promote socialization Question No: 18 ( Marks: 1 ) - Please choose one Which of the following statements concerning tenure is NOT true? ► Tenure does not appear to be a good predictor of employee productivity
Ref: (Robbins book) ► Tenure and satisfaction are positively related ► Tenure is a good variable in explaining turnover ► Tenure and organizational investment are negatively related
Question No: 19 ( Marks: 1 ) - Please choose one What other name is the two-factor theory known by? ► Theories X and Y ► Motivator-Hygiene Theory page#60 ► Hierarchy of Needs Theory ► Satisfaction/Dissatisfaction Theory Question No: 20 ( Marks: 1 ) - Please choose one http://groups.google.com/group/vuZs Which of the following method is used for strengthening desirable behavior? ► Negative Reinforcement ► Neutral Reinforcement ► Pleasant Reinforcement ► Positive Reinforcement Question No: 21 ( Marks: 1 ) - Please choose one How does McClelland define the need for affiliation? ► Drive to excel, to strive to succeed ► Need to make others behave in a novel way ► Desire for friendship and mutual understanding page#63 ► The desire to control & influence their behavior Question No: 22 ( Marks: 1 ) - Please choose one Who developed ERG theory? ► Mcclelland ► Maslow ► Alderfer ► Ouchi Question No: 23 ( Marks: 1 ) - Please choose one Maslow’s hierarchy of needs arranges those needs in which of the following orders? ► Physiological, esteem, safety, social, and self-actualization ► Physiological, safety, social, esteem, and self-actualization page#60 ► Safety, physiological, esteem, social, and self-actualization ► Physiological, social, safety, esteem, and self-actualization Question No: 24 ( Marks: 1 ) - Please choose one What are the three key elements of motivation? ► Interest, activity and reward ► Awareness, effort and outcome ► Stimulation, progress and achievement ► Intensity, direction and persistence page#70 Question No: 25 ( Marks: 1 ) - Please choose onehttp://groups.google.com/group/vuZs Amna is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Amna most likely using? ► Prototyping ► Contrast effect ► Halo effect ► Projection page#49 Question No: 26 ( Marks: 1 ) - Please choose one Asma is experiencing conveyance problem for her college pick and drop. She decides to use the rational decision-making model to decide what to do. What might be the next step she takes if she follows this model? ► Define the problem ► Identify the decisions criteria ► Evaluate other available alternatives ► Select the best alternative Question No: 27 ( Marks: 1 ) - Please choose one The time at which an object or event is seen is an example of what type of factor influencing the perceptual process? ► Situation video lecture ► Perceiver ► Reality ► Target http://groups.google.com/group/vuZs
Question No: 28 ( Marks: 1 ) - Please choose one What is the most relevant application of perception concepts to OB? ► The perceptions people form about each other ► The perceptions people form about their employer ► The perceptions people form about society ► The perceptions people form about external reality Question No: 29 ( Marks: 1 ) - Please choose one Imran is the head of a group at an advertising agency working with artists and designers to come up with effective branding of new products. Why is it particularly important for him to keep his team happy? ► People are more conscientious when they are in a good mood ► People are more efficient when they are in a good ► People are more productive when they are in a good mood ► People are more creative when they are in a good mood Question No: 30 ( Marks: 1 ) - Please choose one Which of the following statement is true regarding Big five Model? ► The Big Five traits are related to intrinsic motivational factors ► The Big Five traits are related to extrinsic motivational factors ► The Big Five traits are related to both intrinsic and extrinsic factors page#34 ► The Big Five traits have no relationship to motivational factors Question No: 31 ( Marks: 1 ) - Please choose one The degree to which people value relationships and show sensitivity and concern for the welfare for others is called: ► Quantity of life ► Quality of life page#26 ► Long-term orientation ► Social Loafing Question No: 32 ( Marks: 1 ) - Please choose one All of the following are sources of the values EXCEPT: ► External Reference Groups ► Role Models ► Achievement page#25 ► Teachers Question No: 33 ( Marks: 1 ) - Please choose onehttp://groups.google.com/group/vuZs Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values? ► Terminal values ► Instrumental values page#25 ► Theoretical values ► Social values Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the scales to measure job satisfaction? ► Minnesota Satisfaction Questionnaire ► The Faces Scale ► The mentor scale page#30 ► Descriptive Index Question No: 35 ( Marks: 1 ) - Please choose one Following a response by the termination or withdrawal of something unpleasant is called----------------. ► Positive reinforcement ► Extinction ► Negative reinforcement ► Punishment page#68 Question No: 36 ( Marks: 1 ) - Please choose one Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning. Now whenever he passes by the restaurant, he feels nauseous. This is an example of which of the following learning theory? ► Classical conditioning ► Social learning ► Operant conditioning ► Reinforcement theory Question No: 37 ( Marks: 1 ) - Please choose one Which of the following are identified as new managerial functions? ► Planning and organizing ► Leading and controlling ► Directing and monitoring ► TQM and continuous improvement page#8 http://groups.google.com/group/vuZs
Question No: 38 ( Marks: 1 ) - Please choose one Mr. Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization? ► Disseminator ► Spokesperson page#9 ► Representative ► Figurehead Question No: 39 ( Marks: 1 ) - Please choose one The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations? ► Psychology ► Sociology ► Anthropology ► Social Psychology page#4 Question No: 40 ( Marks: 1 ) - Please choose one If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing. ► Planning page#7 ► Organizing ► Leading ► Controlling Question No: 1 ( Marks: 1 ) - Please choose one The behavior of people is influenced by which of the following factors? ► Psychological needs ► Individual drives ► Social roles and status ► All of the given options Question No: 2 ( Marks: 1 ) - Please choose one The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations? ► Psychology ► Sociology ► Anthropology ► Social Psychology page#4 its 100%correct

Question No: 3 ( Marks: 1 ) - Please choose one Which one of the following set of skills is best representing the required competencies of managers? ► Technical skills, human skills and conceptual skills page#9 ► Leading skills and motivational skills ► Organizing skills and interpersonal skills ► Motivating skills and intrapersonal skills http://groups.google.com/group/vuZs
Question No: 4 ( Marks: 1 ) - Please choose one The smell of fresh cake baking makes Saima’s mouth water is an example of which one of the following learning theory? ► Classical conditioning ► Social learning ► Operant conditioning ► Reinforcement theory Question No: 5 ( Marks: 1 ) - Please choose one Managers should be interested in their employees’ attitudes because: ► Attitudes influence behavior and perception ► Attitudes give warning signs of potential problems ► Attitudes are associated with job satisfaction ► All of the given options page#28 Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the scales to measure job satisfaction? ► Minnesota Satisfaction Questionnaire ► The Faces Scale ► The mentor scale page#30 ► Descriptive Index Question No: 7 ( Marks: 1 ) - Please choose one Zahra’s personality shows that she is dependable, well organized, and responsible. According to the Big Five model; which of the following is the right dimension for describing Zahra’s personality? ► Agreeableness ► Emotional stability ► Extroversion ► Conscientiousness page#35 Question No: 8 ( Marks: 1 ) - Please choose one Which of the following are the categories into which emotions are usually grouped? ► Simple and Complex ► Positive and Negative page#38 ► Positive and Complex ► Complex and Negative http://groups.google.com/group/vuZs
Question No: 9 ( Marks: 1 ) - Please choose one Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called: ► Felt Emotions ► Displayed Emotions page#39 ► Moods ► Emotional Intelligence Question No: 10 ( Marks: 1 ) - Please choose one Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: ► Deviant Workplace Behavior page#42 ► Emotional Labor ► Emotional disorder ► None of the given options Question No: 11 ( Marks: 1 ) - Please choose one What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? ► Environmental analysis ► Social verification ► Outlook ► Perception page#44 Question No: 12 ( Marks: 1 ) - Please choose one The awareness that a problem exists and that a decision needs to be made is a/an: ► Perceptual issue page#45 ► Emergency issue ► Cognitive issue ► Ethical issue Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is NOT an assumption of the rational decision-making model? ► The decision maker has complete information ► The decision maker is aware of all consequences ► The decision maker can identify all the relevant criteria ► The decision maker is constrained by time and costs page#53 http://groups.google.com/group/vuZs
Question No: 14 ( Marks: 1 ) - Please choose one According to which of the following decision making model; people seek solutions that are satisfactory and sufficient? ► Bounded Rational page#53 ► Three Component Model ► Contingency ► Rational Question No: 15 ( Marks: 1 ) - Please choose one How is the satisficing decision maker best characterized? ► As using rationality ► As using bounded rationality page#53 ► As using creativity ► As relying on others to make decisions Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is NOT an ethic in decision making? ► Utilitarianism ► Focus on right ► Focus on justice ► Favoritism page#56 Question No: 17 ( Marks: 1 ) - Please choose one Which of the following statements is NOT an example of stereotyping? ► There is no need to offer child-care to him; men aren’t interested in child care ► Don’t hire an older worker; they can’t learn new skills ► She was good at her last job, so she will be good at this one page#46 def ► She won’t relocate for a promotion, since women don’t relocate Question No: 18 ( Marks: 1 ) - Please choose one What is the primary organizational factor that satisfies people’s physiological needs? ► Relationship ► Recognition ► Pay page#60 ► Admiration http://groups.google.com/group/vuZs
Question No: 19 ( Marks: 1 ) - Please choose one Who developed ERG theory? ► Mcclelland ► Maslow ► Alderfer page#61 ► Ouchi Question No: 20 ( Marks: 1 ) - Please choose one Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory? ► The quantity of documents he proof reads will decrease ► The quality of documents he proof reads will decrease ► The quantity and/or the quality of documents he proof reads will increase ► There will be no effect of this fact on his performance Question No: 21 ( Marks: 1 ) - Please choose one Which of the following statements is true? ► Older employees have lower rates of avoidable absence than younger workers page#17 ► Older employees have lower rates of unavoidable absence than younger workers ► Older employees are more likely to quit their job than younger workers ► Older employees are perceived to be more flexible than younger workers Question No: 22 ( Marks: 1 ) - Please choose one Research does NOT support which of the following statements about gender in the workplace? ► Women are more willing to conform to authority than men ► Men are more aggressive than women ► Women are more productive at work than men page#17 ► Men have higher expectations of success Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the most widely used variable-pay programs? ► Piece-rate wages ► Merit-based pay ► Fixed pay page#72 ► Profit sharing plans http://groups.google.com/group/vuZs
Question No: 24 ( Marks: 1 ) - Please choose one In which of the following situation Synergy is most likely to occur? ► The activities of all group members are fully dependent on one another ► The performance of one member of a group affects what other members do ► Group members must perform specific behaviors in a predetermined order ► Group members acting together produce more or better output than alone page#82 Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is the stage of group development characterized by the development of close relationships and cohesiveness? ► Forming ► Norming page#80 ► Storming ► Adjourning Question No: 26 ( Marks: 1 ) - Please choose one Which of the following does NOT explain the characteristics of teams? ► Commonality of purpose ► Interconnectivity among individual members ► Flexibility and degree of responsiveness ► Restrictions on expression of ideas Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is NOT considered an advantage of electronic meetings? ► Maintains the secrecy of ideas ► Speed up decision making process ► Receiving credit for the best ideas ► Accurate exchange of opinions Question No: 28 ( Marks: 1 ) - Please choose one Which of the following statement is true about decision making using nominal group techinque? ► This method is good to generate a quantity of ideas ► This method is good for building group cohesiveness ► This method is good for encouraging independent thinking page#92 ► This method is an inexpensive way of generating maximum ideas http://groups.google.com/group/vuZs
Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is the product of a sender’s encoding? ► Channel ► Message page#10 eng301 ► Transmission ► Medium Question No: 30 ( Marks: 1 ) - Please choose one If Ali is apprehensive regarding oral communication, which of the following behaviors is he least likely to display? ► He prefers to talk on the phone ► He prefers to send emails ► He relies on memos or letters ► He avoids face-to-face communication Question No: 31 ( Marks: 1 ) - Please choose one Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the: ► Adjourning phase ► Encoding phase ► Decoding phase ► Feedback phase Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is an important nonverbal component of communication?

► Written memo ► Paraphrase ► Eye contact page#96 ► E-mail
Question No: 33 ( Marks: 1 ) - Please choose one A communication channel with greater channel richness is most likely to provide: ► Greater feedback density ► Greater filtering capability ► Greater perceptual wellness ► Larger amounts of information http://groups.google.com/group/vuZs
Question No: 34 ( Marks: 1 ) - Please choose one Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employee’s which characteristics? ► Physical abilities page#21 ► Motor abilities ► Mental abilities ► Emotional abilities Question No: 35 ( Marks: 1 ) - Please choose one If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing? ► Planning page#7 ► Organizing ► Leading ► Controlling Question No: 36 ( Marks: 1 ) - Please choose one A bachelor degree holder is most likely to have a job that requires: ► Human skills ► Technical skills page#9 ► Conceptual skills ► Leading skills Question No: 37 ( Marks: 1 ) - Please choose one Which of the following type of values determine the preferences for the means to be used in achieving desired ends? ► Terminal values ► Instrumental values page#25 ► Theoretical values ► Social values Question No: 38 ( Marks: 1 ) - Please choose one Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways? ► Exit ► Voice page#32 ► Loyalty ► Neglect http://groups.google.com/group/vuZs
Question No: 39 ( Marks: 1 ) - Please choose one The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship? ► Performance-reward page#66 ► Effort-performance ► Reward-personal goal ► Effort-satisfaction Question No: 40 ( Marks: 1 ) - Please choose one The communication used by managers to provide job instructions is an example of: ► Downward communication ► Lateral communication ► Directional communication ► Diagonal communication Question No: 1 ( Marks: 1 ) - Please choose one The behavior of people is influenced by which of the following factors? ► Psychological needs ► Individual drives ► Social roles and status ► All of the given options Question No: 2 ( Marks: 1 ) - Please choose one The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations? ► Psychology ► Sociology ► Anthropology ► Social Psychology

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Question No: 3 ( Marks: 1 ) - Please choose one Which one of the following set of skills is best representing the required competencies of managers? ► Technical skills, human skills and conceptual skills ► Leading skills and motivational skills ► Organizing skills and interpersonal skills ► Motivating skills and intrapersonal skills Question No: 4 ( Marks: 1 ) - Please choose one The smell of fresh cake baking makes Saima’s mouth water is an example of which one of the following learning theory? ► Classical conditioning ► Social learning ► Operant conditioning ► Reinforcement theory Question No: 5 ( Marks: 1 ) - Please choose one Managers should be interested in their employees’ attitudes because: ► Attitudes influence behavior and perception ► Attitudes give warning signs of potential problems ► Attitudes are associated with job satisfaction ► All of the given options

Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the scales to measure job satisfaction? ► Minnesota Satisfaction Questionnaire ► The Faces Scale ► The mentor scale ► Descriptive Index
Reference: The most widely used scales to measure job satisfaction include theMinnesota Satisfaction Questionnaire, the Faces Scale, and the Job Descriptive Index.
Pg no. 30 Question No: 7 ( Marks: 1 ) - Please choose one Zahra’s personality shows that she is dependable, well organized, and responsible. According to the Big Five model; which of the following is the right dimension for describing Zahra’s personality? ► Agreeableness ► Emotional stability ► Extroversion ► Conscientiousness Reference: Conscientiousness Is exhibited by those who are described asdependable, organized, and responsible. Pg no. 35 Question No: 8 ( Marks: 1 ) - Please choose one Which of the following are the categories into which emotions are usually grouped? ► Simple and Complex ► Positive and Negative ► Positive and Complex ► Complex and Negative
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Reference: Women show greater emotional expression than men, experience emotions more intensely, and display more frequent expressions of both positive and negative emotions. Emotions are classified as positive & negative only.

Question No: 9 ( Marks: 1 ) - Please choose one Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called: ► Felt Emotions ► Displayed Emotions ► Moods ► Emotional Intelligence
Reference: Displayed emotions are those that are organizationally required and considered appropriate in a given job. Pg no. 39

Question No: 10 ( Marks: 1 ) - Please choose one Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: ► Deviant Workplace Behavior ► Emotional Labor ► Emotional disorder ► None of the given options Question No: 11 ( Marks: 1 ) - Please choose one What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? ► Environmental analysis
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► Social verification ► Outlook ► Perception Question No: 12 ( Marks: 1 ) - Please choose one The awareness that a problem exists and that a decision needs to be made is a/an: ► Perceptual issue ► Emergency issue ► Cognitive issue ► Ethical issue Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is NOT an assumption of the rational decision-making model? ► The decision maker has complete information ► The decision maker is aware of all consequences ► The decision maker can identify all the relevant criteria ► The decision maker is constrained by time and costs
Reference: No time or cost constraints. The rational decision maker can obtain full information about criteria and alternatives because it is assumed that there are no time or cost constraints. Pg no. 53

Question No: 14 ( Marks: 1 ) - Please choose one According to which of the following decision making model; people seek solutions that are satisfactory and sufficient? ► Bounded Rational ► Three Component Model ► Contingency ► Rational
Reference: Bounded Rationality;People satisfice—they seek solutions that are satisfactory and sufficient. Pg no. 53

Question No: 15 ( Marks: 1 ) - Please choose one How is the satisficing decision maker best characterized? ► As using rationality ► As using bounded rationality ► As using creativity ► As relying on others to make decisions Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is NOT an ethic in decision making? ► Utilitarianism ► Focus on right ► Focus on justice ► Favoritism Question No: 17 ( Marks: 1 ) - Please choose one Which of the following statements is NOT an example of stereotyping? ► There is no need to offer child-care to him; men aren’t interested in child care ► Don’t hire an older worker; they can’t learn new skills ► She was good at her last job, so she will be good at this one ► She won’t relocate for a promotion, since women don’t relocate Question No: 18 ( Marks: 1 ) - Please choose one What is the primary organizational factor that satisfies people’s physiological needs? ► Relationship ► Recognition ► Pay ► Admiration Question No: 19 ( Marks: 1 ) - Please choose one Who developed ERG theory? ► Mcclelland ► Maslow ► Alderfer ► Ouchi Reference: Alderfer’s ERG Theory Pg no. 61 Question No: 20 ( Marks: 1 ) - Please choose one Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory? ► The quantity of documents he proofreads will decrease ► The quality of documents he proofreads will decrease ► The quantity and/or the quality of documents he proofreads will increase ► There will be no effect of this fact on his performance Question No: 21 ( Marks: 1 ) - Please choose one Which of the following statements is true? ► Older employees have lower rates of avoidable absence than younger workers ► Older employees have lower rates of unavoidable absence than younger workers ► Older employees are more likely to quit their job than younger workers ► Older employees are perceived to be more flexible than younger workers Question No: 22 ( Marks: 1 ) - Please choose one Research does NOT support which of the following statements about gender in the workplace? ► Women are more willing to conform to authority than men ► Men are more aggressive than women ► Women are more productive at work than men ► Men have higher expectations of success Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the most widely used variable-pay programs? ► Piece-rate wages ► Merit-based pay ► Fixed pay ► Profit sharing plans Question No: 24 ( Marks: 1 ) - Please choose one In which of the following situation Synergy is most likely to occur? ► The activities of all group members are fully dependent on one another ► The performance of one member of a group affects what other members do ► Group members must perform specific behaviors in a predetermined order ► Group members acting together produce more or better output than alone Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is the stage of group development characterized by the development of close relationships and cohesiveness? ► Forming ► Norming ► Storming ► Adjourning Question No: 26 ( Marks: 1 ) - Please choose one Which of the following does NOT explain the characteristics of teams? ► Commonality of purpose ► Interconnectivity among individual members ► Flexibility and degree of responsiveness ► Restrictions on expression of ideas Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is NOTconsidered an advantage of electronic meetings? ► Maintains the secrecy of ideas ► Speed up decision making process ► Receiving credit for the best ideas ► Accurate exchange of opinions Question No: 28 ( Marks: 1 ) - Please choose one Which of the following statement is true about decision making using nominal group techinque? ► This method is good to generate a quantity of ideas ► This method is good for building group cohesiveness ► This method is good for encouraging independent thinking ► This method is an inexpensive way of generating maximum ideas Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is the product of a sender’s encoding? ► Channel ► Message ► Transmission ► Medium Question No: 30 ( Marks: 1 ) - Please choose one If Ali is apprehensive regarding oral communication, which of the following behaviors is heleast likely to display? ► He prefers to talk on the phone ► He prefers to send emails ► He relies on memos or letters ► He avoids face-to-face communication Question No: 31 ( Marks: 1 ) - Please choose one Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the: ► Adjourning phase ► Encoding phase ► Decoding phase ► Feedback phase Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is an important nonverbal component of communication?

► Written memo ► Paraphrase ► Eye contact ► E-mail
It is mentioned in the handouts of ENG301. Pg no. 15 Question No: 33 ( Marks: 1 ) - Please choose one A communication channel with greater channel richness is most likely to provide: ► Greater feedback density ► Greater filtering capability ► Greater perceptual wellness ► Larger amounts of information Question No: 34 ( Marks: 1 ) - Please choose one Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employee’s which characteristics? ► Physical abilities ► Motor abilities ► Mental abilities ► Emotional abilities Question No: 35 ( Marks: 1 ) - Please choose one If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing? ► Planning ► Organizing ► Leading ► Controlling Question No: 36 ( Marks: 1 ) - Please choose one A bachelor degree holder is most likely to have a job that requires: ► Human skills ► Technical skills ► Conceptual skills ► Leading skills Reference: Technical Skills • The ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job Bachelor degree holder will certainly prefer the job that requires his expertise in certain field. Human and conceptual skills are required for the jobs as of disturbance handlers, figure heads and liaison etc. Question No: 37 ( Marks: 1 ) - Please choose one Which of the following type of values determine the preferences for the means to be used in achieving desired ends? ► Terminal values ► Instrumental values ► Theoretical values ► Social values
Reference: Instrumental values. • Preferences for the means to be used in achieving desired ends.
Pg no. 25

Question No: 38 ( Marks: 1 ) - Please choose one Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways? ► Exit ► Voice ► Loyalty ► Neglect
Reference: Voice is an Actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity.Pg no. 32

Question No: 39 ( Marks: 1 ) - Please choose one The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship? ► Performance-reward ► Effort-performance ► Reward-personal goal ► Effort-satisfaction
Reference: Expectancy theory states that an individual tends to act in a certain way based on the expectation that the act will be followed by a given outcome. Pg no. 66
If we note in the above definition the word ‘act’ can be replaced by performance and ‘outcome’ can be used instead of reward. This theory states that an individual expect to achieve reward for his/her performance.

Question No: 40 ( Marks: 1 ) - Please choose one The communication used by managers to provide job instructions is an example of: ► Downward communication ► Lateral communication ► Directional communication ► Diagonal communication

Reference: In downward communication Organizational decisions are made at top level and then flow down to the people who carry them. Pg no. 6 of ENG301 H.outs

Question No: 1 ( Marks: 1 ) - Please choose one Giving an employee a two-day suspension from work without pay for showing up drunk is an example of which of the following:

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► Punishment ► Positive reinforcement ► Extinction ► Negative reinforcement Question No: 2 ( Marks: 1 ) - Please choose one Rabia is working in a software house. She is a very hard working, motivated to achieve organizational goals and due to her attachment with the organization she wishes to continue her job with the same organization. Her behavior is showing: ► Job involvement ► Job satisfaction ► Job commitment ► Job enrichment Question No: 3 ( Marks: 1 ) - Please choose one Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions? ► Moods

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► Behaviors ► Values ► Customs Question No: 4 ( Marks: 1 ) - Please choose one _________________ are the preferences concerning the ends to be achieved. ► Terminal values ► Instrumental values ► Theoretical values ► Social values

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Question No: 5 ( Marks: 1 ) - Please choose one Which of the following is NOT included in the values across cultures? ► Uncertainty Avoidance ► Power Distance ► Assertiveness ► Individualism versus collectivism Question No: 6 ( Marks: 1 ) - Please choose one Which of the following statements is TRUE for affect? ► Affect is a type of emotion and religion ► Affect is a type of mood and environment ► Affect can be a mood or an emotion ► Affect is the result of conscious thought Question No: 7 ( Marks: 1 ) - Please choose one The ability of a person to manipulate his/her emotions according to a given situation is called________________. ► Emotional Intelligence ► Emotional Constraints ► Affective Emotions ► Cognitive dissonance Question No: 8 ( Marks: 1 ) - Please choose one Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: ► Deviant Workplace Behavior ► Emotional Labor ► Emotional disorder ► None of the given options Question No: 9 ( Marks: 1 ) - Please choose one
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What is the most relevant application of perception concepts to OB? ► The perceptions people form about each other ► The perceptions people form about their employer ► The perceptions people form about society ► The perceptions people form about external reality Question No: 10 ( Marks: 1 ) - Please choose one Whenever Sana is successful she takes full credit for what has happened, but whenever she is unsuccessful she attributes her failure to bad luck or blames one of her fellow employees. She is doing__________. ► Self-serving biase ► The halo effect ► Distinctiveness ► Projection http://groups.google.com/group/vuZs

Question No: 11 ( Marks: 1 ) - Please choose one Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs? ► Existence ► Safety ► Growth ► Physiological Question No: 12 ( Marks: 1 ) - Please choose one Which of the following is NOT an important issue relating to goal-setting theory? ► Defining the goal ► Goal difficulty ► Goal specificity ► Equity among co-workers http://groups.google.com/group/vuZs

Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is one of the relationships proposed in expectancy theory? ► Reward-satisfaction relationship ► Satisfaction-performance relationship ► Rewards-personal goals relationship ► Effort-satisfaction relationship Question No: 14 ( Marks: 1 ) - Please choose one What continuum in the two-factor theory is made up of the hygiene factors? ► No dissatisfaction to dissatisfaction ► No dissatisfaction to satisfaction ► Satisfaction to no satisfaction ► Satisfaction to dissatisfaction Question No: 15 ( Marks: 1 ) - Please choose one Some MBO programs fail to live up to expectations. Which of the following is NOT a common reason that MBO programs fail? ► Allowing subordinate to participate in setting goals ► Unwillingness to reward goal accomplishment ► Unrealistic expectations regarding results ► Lack of commitment by top management Question No: 16 ( Marks: 1 ) - Please choose one Who sets MBO objectives? ► The immediate supervisor ► The superior and subordinate ► The head of department ► The employees themselves Question No: 17 ( Marks: 1 ) - Please choose one The tendency of individuals to exert less effort when they work in a group than when they work alone is referred to as: Sucker effect(►(((((((
(((((((Social loafing(►
Social facilitation(►(((((((
Socialization(►(((((((

http://groups.google.com/group/vuZs Question No: 18 ( Marks: 1 ) - Please choose one Teams generally have a(n) _____________ impact on employee motivation. Inconsistent(►(((((((
(((((((Positive(►
Discouraging(►(((((((
Neutral(►(((((((

Question No: 19 ( Marks: 1 ) - Please choose one Demand on leader is ___________ in a team comprising of 2-7 members. ((((((((►High
Highest(►(((((((
(►(((((((Low
(►(((((((Moderate

Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is one of the drawbacks of a small team? (►(((((((Lack for diversity of views
Less chances of disagreement (►(((((((
Less rigidity(►(((((((
Less difficult to assemble(►((((((( Question No: 21 ( Marks: 1 ) - Please choose one Which of the following type of teams allows for collaboration between team members who are physically dispersed? Local(►(((((((
Global (►(((((((
(((((((Virtual(►
Interactive(►((((((( Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is true about virtual teams? There is an absence of verbal cues(►(((((((
There is limited social context(►(((((((
People collaborate online(►(((((((
(((((((All of the given options(► http://groups.google.com/group/vuZs Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is described as a tendency for group discussion to produce shifts toward more extreme attitudes among members?
(►(((((((Group think
Group shift(►(((((((
Group polarization(►(((((((
Social loafing(►((((((( Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is a group decision making method in which individual members meet face-to-face to pool their judgments in a systematic but independent fashion?

Brainstorming(►(((((((
Groupthink(►(((((((
(((((((Nominal group Technique(►
Delphi model(►((((((( Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is likely to generate the least innovative alternatives? Face-to-face interacting groups(►(((((((
(►(((((((Brainstorming
Delphi technique(►(((((((
Nominal group technique(►((((((( http://groups.google.com/group/vuZs Question No: 26 ( Marks: 1 ) - Please choose one Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process? (►(((((((Groupthink
(►(((((((Nominal group
Brainstorm(►(((((((
Electronic meeting(►((((((( Question No: 27 ( Marks: 1 ) - Please choose one According to Robert House, which of the following statement is true? (((((((Managers use the authority inherent in their designated formal rank(►
Leaders are the primary agent for bringing organizational change(►(((((((
Leaders establish direction by developing a vision of the future (►(((((((
Leaders align and direct people by communicating their vision(►((((((( Question No: 28 ( Marks: 1 ) - Please choose one The University of Michigan researchers concluded that:
Employee-oriented leaders had lower productivity(►(((((((
Employee-oriented leaders had higher productivity(►(((((((
(((((((Production-oriented leaders created lower employee satisfaction(►
Production-oriented leaders created higher employee satisfaction(►((((((( http://groups.google.com/group/vuZs Question No: 29 ( Marks: 1 ) - Please choose one The means by which a communication is passed is called: (((((((Medium(►
Instrument(►(((((((
Conductor(►(((((((
Transmission(►(((((((

Question No: 30 ( Marks: 1 ) - Please choose one When manager marketing is communicating with the manager production, it is called: Upward communication(►(((((((
Downward communication(►(((((((
(((((((Lateral communication(►
Vertical communication(►((((((( Question No: 31 ( Marks: 1 ) - Please choose one Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the: Adjourning phase(►(((((((
Encoding phase(►(((((((
Decoding phase(►(((((((
(((((((Feedback phase(► http://groups.google.com/group/vuZs Question No: 32 ( Marks: 1 ) - Please choose one Memos, letters, e-mail, fax transmissions, and organizational periodicals represent examples of: Informal communication channels(►(((((((
Formal communication channels(►(((((((
(((((((Written communication(►
Non verbal communication(►((((((( Question No: 33 ( Marks: 1 ) - Please choose one Which of the following is an important nonverbal component of communication?

Written memo(►(((((((
Paraphrase(►(((((((
Eye contact(►(((((((
(((((((E-mail(►

Question No: 34 ( Marks: 1 ) - Please choose one Rumors would most likely flourish in situations where there is:
(((((((Ambiguous situation (►
Well-communicated change(►(((((((
Assurance by management(►(((((((
A chain communication style(►((((((( http://groups.google.com/group/vuZs Question No: 35 ( Marks: 1 ) - Please choose one Which one of the following study in the field of OB has contributed knowledge on a number of topics including: learning, perception, personality, emotions, training, leadership, motivation, job satisfaction, decision making, etc? (((((((Psychology(►
Sociology(►(((((((
Anthropology(►(((((((
Physiology(►(((((((

Question No: 36 ( Marks: 1 ) - Please choose one __________ are the shared beliefs about expected behaviors aimed at making groups function effectively. (((((((Group ethics(►
Group norms(►(((((((
Group criteria(►(((((((
Group unity(►((((((( Question No: 37 ( Marks: 1 ) - Please choose one Which of the following type of values determine the preferences for the means to be used in achieving desired ends? (((((((Terminal values(►
Instrumental values(►(((((((
Theoretical values(►(((((((
Social values (►((((((( http://groups.google.com/group/vuZs Question No: 38 ( Marks: 1 ) - Please choose one The Big Five model is related to ________.
(►(((((((Perception
(((((((Personality(►
Experience(►(((((((
Culture(►((((((( Question No: 39 ( Marks: 1 ) - Please choose one Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show? (((((((Felt(►
Displayed(►(((((((
Conditional(►(((((((
(((((((Exposed(►

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Question No: 40 ( Marks: 1 ) - Please choose one Process variables include all of the following EXCEPT: (►(((((((Climate of trust
Team efficacy(►(((((((
Minimized social loafing(►(((((((
(((((((Specific goals(►

Question No: 1 ( Marks: 1 ) - Please choose one

The behavior of people is influenced by which of the following factors?

► Psychological needs ► Individual drives ► Social roles and status ► All of the given options

Question No: 2 ( Marks: 1 ) - Please choose one Which of the following statements best describes the goals of Organizational Behavior? ► To understand the behaviors of people at work ► To appreciate the behavior of people at work ► To align behaviors according to the organizational goals ► To describe, understand, predict, and control human behavior at work

Question No: 3 ( Marks: 1 ) - Please choose one Management functions of planning, organizing, leading and controlling were first classified by_______. ► Stephen Covey ► Henry Mintzeberg ► Henri Fayol ► Marry Parker http://groups.google.com/group/vuZs
Question No: 4 ( Marks: 1 ) - Please choose one Learning theories include all of the following EXCEPT: ► Classical conditioning ► Social learning ► Operant conditioning ► Contingency theory Question No: 5 ( Marks: 1 ) - Please choose one “Smoking is injurious to health”. This statement is an example of which one of the following components of attitude? ► Cognitive page#206 ► Affective ► Behavioral ► Behavior intension

Ref: Cognitions A person's knowledge, opinions, or beliefs Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is not one of the types of attitude? ► Job satisfaction ► Job Involvement ► Organizational Behavior ► Organizational commitment Types of attitudes
1. OB focuses our attention on a very limited number of job-related attitudes. Most of the research in
OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment. Question No: 7 ( Marks: 1 ) - Please choose one The measure of the degree to which a person identifies psychologically with his/her job and considers his/her perceived performance level important to self-worth is called: ► Job involvement ► Job satisfaction ► Job commitment ► Job enrichment Job involvement
• A workable definition: the measure of the degree to which a person identifies psychologically with his/her job and considers his/her perceived performance level important to self-worth.
• High levels of job involvement is thought to result in fewer absences and lower resignation rates. • Job involvement more consistently predicts turnover than absenteeism

Question No: 8 ( Marks: 1 ) - Please choose one All of the following are attitudes associated with job satisfaction EXCEPT: ► The work itself ► Promotion opportunities ► Supervision ► Negligence Job satisfaction
• Definition: It is an individual’s general attitude toward his/her job.
• A high level of job satisfaction equals positive attitudes toward the job and vice versa.
• Employee attitudes and job satisfaction are frequently used interchangeably.
• Often when people speak of “employee attitudes” they mean “employee job satisfaction.”

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Question No: 9 ( Marks: 1 ) - Please choose one Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions? ► Moods ► Behaviors ► Values page#28 ► Customs Importance of Values
1. Values lay the foundation for the understanding of attitudes and motivation because they influence our perceptions.

Question No: 10 ( Marks: 1 ) - Please choose one _________________ are the preferences concerning the ends to be achieved. ► Terminal values page#25 ► Instrumental values ► Theoretical values ► Social values Types of values
– Terminal values.
• Preferences concerning the ends to be achieved.
– Instrumental values.
• Preferences for the means to be used in achieving desired ends.

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is NOT included in the values across cultures? ► Uncertainty Avoidance ► Power Distance ► Assertiveness page#26 ► Individualism versus collectivism Question No: 12 ( Marks: 1 ) - Please choose one All of the following are sources of the values EXCEPT: ► External Reference Groups ► Role Models ► Achievement page#25 ► Teachers Question No: 13 ( Marks: 1 ) - Please choose one What is the most relevant application of perception concepts to OB? ► The perceptions people form about each other page#47 ► The perceptions people form about their employer ► The perceptions people form about society ► The perceptions people form about external reality http://groups.google.com/group/vuZs
Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is NOT consistent with rational decision-making? ► Consistency ► Value-minimization page#52 ► Ranking of criteria ► Evaluating alternatives Question No: 15 ( Marks: 1 ) - Please choose one According to attribution theory, which of the following is an internally caused behavior? ► Working late in order to get a promotion page#48 ► Arriving at work late because heavy traffic ► Working weekends because of your employer’s orders ► Depending on luck for success Question No: 16 ( Marks: 1 ) - Please choose one If a person responds the same way over time, attribution theory states that the behavior shows ______________. ► Distinctiveness ► Consensus ► Consistency page#48 ► Continuity Question No: 17 ( Marks: 1 ) - Please choose one Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow’s needs is Hassan fulfilling through these relationships? ► Self-actualization ► Esteem ► Social page#60 ► Physiological http://groups.google.com/group/vuZs
Question No: 18 ( Marks: 1 ) - Please choose one According to Maslow, when does a need stop motivating? ► When it is substantially satisfied page#60 ► It never stops motivating ► When one returns to a lower level need ► When one chooses to move to a higher level need Question No: 19 ( Marks: 1 ) - Please choose one Who developed ERG theory? ► Mcclelland ► Maslow ► Alderfer page#61 ► Ouchi Question No: 20 ( Marks: 1 ) - Please choose one Our intrinsic desire for personal development is included in Alderfer’s _____________ needs. ► Existence ► Relatedness ► Esteem ► Growth Question No: 21 ( Marks: 1 ) - Please choose one McClelland’s theory of needs concentrates on which three needs? ► Power, acceptance and confirmation ► Affiliation, control and realization ► Achievement, realization and acceptance ► Achievement, power and affiliation page#63 Question No: 22 ( Marks: 1 ) - Please choose one Which of the following appears to be the combination of needs found in the best managers? ► High achievement, high power page#64 ► High achievement, low power ► High power, low affiliation ► Low power, high affiliation http://groups.google.com/group/vuZs
Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is NOT a comparison an employee can use in equity theory? ►Self-inside ► Self-goal ► Other-outside ► Self-outside Question No: 24 ( Marks: 1 ) - Please choose one Which of the following method is used for strengthening desirable behavior? ► Negative Reinforcement ► Neutral Reinforcement ► Pleasant Reinforcement ► Positive Reinforcement page#22 Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is the most likely explanation for the higher absentee rate of women in the workplace? ► Women tend to have more illnesses that keep them from work than do men ► Traditionally, women have had the responsibility of caring for home and family page#17 ► Women tend to be less satisfied with their jobs than men ► Women tend to work in jobs that have less flexible schedules than men do Question No: 26 ( Marks: 1 ) - Please choose one Which of the following is a job that does not lend itself to telecommuting? ► An attorney who spends most of her time researching on the computer ► A car salesman who demonstrates the features of a new model of car page #138 ► A telemarketer who uses the phone to contact clients ► A product support specialist who fields calls from customers http://groups.google.com/group/vuZs
Question No: 27 ( Marks: 1 ) - Please choose one Which one of the following groups may want government to direct more attention to environmental problems? ► Interest group page#79 ► Command group ► Formal group ► Task group Question No: 28 ( Marks: 1 ) - Please choose one Which of the following type of teams would most likely empower its team members to make work-related decisions? ► Technical ► Self-managed page#88 ► Problem-solving ► Cross functional
Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is one of the drawbacks of group decision making? ► More knowledge through pooling of group resources ► More amount of time is required to make a decision page#91 ► Increased acceptance & commitment due to voice in decisions ► Greater understanding due to involvement in decision stages Question No: 30 ( Marks: 1 ) - Please choose one Which of the following is a tendency for members of a cohesive group to reach decisions without weighing all the facts, especially those contradicting the majority opinion? ► Group conformity ► Group shift ► Groupthink page#209 definition ► Social loafing Question No: 31 ( Marks: 1 ) - Please choose one Group decisions are generally preferable to individual decisions when which of the following is required. ► Acceptance of the solution ► A complicated solution page#87 why teams topic ► Speed and efficiency ► Clear responsibility http://groups.google.com/group/vuZs
Question No: 32 ( Marks: 1 ) - Please choose one John Kotter’s view argues that management focuses on coping with complexity, whereas leadership focuses on coping __________. ► Conflict ► Success ► Morale ► Change page#102 Question No: 33 ( Marks: 1 ) - Please choose one If behavioral leadership theories are correct, then which of the following statement is true? ► Leadership behaviors are consistent page#104 ► Leaders are born with leadership behaviors ► Leaders’ behavior should be altered ► Leadership skills can be trained Question No: 34 ( Marks: 1 ) - Please choose one Which of the following communication network is best illustrated by an unstructured committee? ► Vertical ► Wheel ► All-channel page#100 ► Chain Question No: 35 ( Marks: 1 ) - Please choose one Which of the following is the most effective communication network for facilitating the emergence of a leader? ► Chain ► All-channel ► Wheel page#100 ► Direct Question No: 36 ( Marks: 1 ) - Please choose one Which one of the following study in the field of OB has contributed knowledge on a number of topics including: learning, perception, personality, emotions, training, leadership, motivation, job satisfaction, decision making, etc? ► Psychology page#4 ► Sociology ► Anthropology ► Physiology Question No: 37 ( Marks: 1 ) - Please choose one How do proponents of reinforcement theory view behavior? ► As a product of heredity ► As a function of one’s power need ► As the result of a cognitive process ► As environmentally caused http://groups.google.com/group/vuZs
Question No: 38 ( Marks: 1 ) - Please choose one A bachelor degree holder is most likely to have a job that requires: ► Human skills ► Technical skills ► Conceptual skills ► Leading skills Question No: 39 ( Marks: 1 ) - Please choose one The relatively stable set of psychological attributes that distinguishes one person from another is called _______. ► Attitude ► Personality page#34 ► Perception ► Mind-set Question No: 40 ( Marks: 1 ) - Please choose one Teams are very useful in which of the following situations? ► The work to be performed is very basic ► The tasks are interrelated page#77 ► No one wants to be accountable ► The group is homogeneous Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is defined as a social entity composed of two or more people which functions on a relatively continuous basis to achieve a common goal or set of goals. ► Community ► Organization ► Partnership ► Treaty Question No: 2 ( Marks: 1 ) - Please choose one
Management functions of planning, organizing, leading and controlling were first classified by_______. ► Stephen Covey ► Henry Mintzeberg ► Henri Fayol ► Marry Parker http://groups.google.com/group/vuZs Question No: 3 ( Marks: 1 ) - Please choose one
When a textile factory supervisor gives a group of college students a tour of the plant, he or she is acting as: ► Guide ► Figurehead ► Liaison ► Monitor Question No: 4 ( Marks: 1 ) - Please choose one
The opinion or belief segment of an attitude is described by which component of attitude? ► Cognitive ► Affective ► Behavioral ► Behavior intension http://groups.google.com/group/vuZs Question No: 5 ( Marks: 1 ) - Please choose one
The Globe Framework for assessing cultures includes all EXCEPT: ► Future Orientation ► Work Moods ► Power Distance ► Gender Differentiation Question No: 6 ( Marks: 1 ) - Please choose one
Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: ► Deviant Workplace Behavior ► Emotional Labor ► Emotional disorder ► None of the given options http://groups.google.com/group/vuZs
Question No: 7 ( Marks: 1 ) - Please choose one
People who have difficulty in expressing their emotions and understanding the emotions of others suffer from which psychological disorder? ► Alexithymia ► Amnesia ► dyslexia ► Anorixia Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding “perceiver”? ► The person making interpretations ► The person making accurate judgments ► The person handling problems ► The person appointed to transmit information Question No: 9 ( Marks: 1 ) - Please choose one
The awareness that a problem exists and that a decision needs to be made is a/an: ► Perceptual issue ► Emergency issue ► Cognitive issue ► Ethical issue http://groups.google.com/group/vuZs
Question No: 10 ( Marks: 1 ) - Please choose one
Which is NOT one of the steps in the rational decision-making model? ► Defining the problem ► Identifying the decision criteria ► Computing the decision alternatives ► Rating the alternatives Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following decision making style shows low tolerance for ambiguity and seeks rationality? ► Directive ► Analytical ► Conceptual ► Behavioral Question No: 12 ( Marks: 1 ) - Please choose one
Sana is a group leader at interior designing firm. She is concerned with the achievement of her peers and subordinates, she appreciate their suggestions and motivates them to come up with something new and unique. Which of the following is Sana’s style? ► Conceptual ► Behavioral ► Directive ► Analytical Question No: 13 ( Marks: 1 ) - Please choose one Which applicants are usually considered “best” by interviewers? ► Those with the best qualifications ► Those who lack any unfavorable characteristics ► Those who are verbally adept ► Those whose interview lasts the longest Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following method is used for strengthening desirable behavior? ► Negative Reinforcement ► Neutral Reinforcement ► Pleasant Reinforcement ► Positive Reinforcement http://groups.google.com/group/vuZs Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following statements is true? ► Older employees have lower rates of avoidable absence than younger workers ► Older employees have lower rates of unavoidable absence than younger workers ► Older employees are more likely to quit their job than younger workers ► Older employees are perceived to be more flexible than younger workers Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following statements most accurately describes interest groups? ► They are longer lasting than friendship groups ► They are formed because of some common objective ► They are governed by labor laws ► They are likely to involve great social conflict http://groups.google.com/group/vuZs
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following is one of the drawbacks of group decision making? ► More knowledge through pooling of group resources ► More amount of time is required to make a decision ► Increased acceptance & commitment due to voice in decisions ► Greater understanding due to involvement in decision stages Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process? ► Groupthink ► Nominal group ► Brainstorm ► Electronic meeting http://groups.google.com/group/vuZs
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following statement is true about decision making using nominal group techinque? ► This method is good to generate a quantity of ideas ► This method is good for building group cohesiveness ► This method is good for encouraging independent thinking ► This method is an inexpensive way of generating maximum ideas Question No: 20 ( Marks: 1 ) - Please choose one
In the communication process, which of the following steps occurs first? ► Transmitting ► Decoding ► Encoding ► Understanding http://groups.google.com/group/vuZs
Question No: 21 ( Marks: 1 ) - Please choose one
When manager marketing is communicating with the manager production, it is called: ► Upward communication ► Downward communication ► Lateral communication ► Vertical communication Question No: 22 ( Marks: 1 ) - Please choose one
Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the: ► Adjourning phase ► Encoding phase ► Decoding phase ► Feedback phase http://groups.google.com/group/vuZs
Question No: 23 ( Marks: 1 ) - Please choose one
Which one of the following are not the skills exhibited by an effective manager? ► Clarifies goals and objectives for everyone involved ► Discourages participation, upward communication, and suggestions ► Plans and organizes for an orderly work flow ► Facilitates work through team building, training, coaching and support Question No: 24 ( Marks: 1 ) - Please choose one
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways? ► Exit ► Voice ► Loyalty ► Neglect Question No: 25 ( Marks: 1 ) - Please choose one
In the following steps of rational decision making, which would come first? ► Generate alternatives ► Identify criteria ► Make a choice ► Implement the decision http://groups.google.com/group/vuZs
Question No: 26 ( Marks: 1 ) - Please choose one
The factors an individual views as important in a decision are assessed in which step of the rational model? ► Decision criteria ► Developing alternatives ► Evaluation of alternatives ► Problem definition Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is true for the people who adopt a thinking style based on logics and rationality? ► They process information serially ► They perceive things as a whole ► They perceive things on the basis of past experiences ► Their decisions depend upon situation Question No: 28 ( Marks: 1 ) - Please choose one
Process variables include all of the following EXCEPT: ► Climate of trust ► Team efficacy ► Minimized social loafing ► Specific goals http://groups.google.com/group/vuZs
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures? ► Group polarization ► Decision making ► Groupthink ► Brainstorming Question No: 30 ( Marks: 1 ) - Please choose one
All of the following are the major challenges that managers must deal with, in order to remain competitive EXCEPT: ► Managing ethical behavior ► Anticipating changes in foreign currency valuations ► Keeping up with technological change ► Managing a diverse workforce Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is the complex human reaction to personal achievement or setbacks that may be felt and displayed by a person? ► Attitude ► Emotions ► Value ► Perception http://groups.google.com/group/vuZs
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is the study of social system such as families, occupational classes and organizations ? ► Psychology ► Sociology ► Anthropology ► Social Psychology Question No: 33 ( Marks: 1 ) - Please choose one
In system theory the transformation or conversion of inputs into outputs is accomplished with the help of which of the following? ► Mechanism ► Technology ► Operational system ► Information system Question No: 34 ( Marks: 1 ) - Please choose one
Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff are not performing their due responsibilities. Afaq’s attitude is showing which of the following component? ► Cognitive ► Affective ► Behavioral ► None of the given option Question No: 1 ( Marks: 1 ) - Please choose one Mr. Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization? ► Disseminator ► Spokesperson ► Representative ► Figurehead Question No: 2 ( Marks: 1 ) - Please choose one Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: ► Deviant Workplace Behavior ► Emotional Labor ► Emotional disorder ► None of the given options Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers? ► Anger ► Fear ► Hate ► Sadness http://groups.google.com/group/vuZs
Question No: 4 ( Marks: 1 ) - Please choose one The time at which an object or event is seen is an example of what type of factor influencing the perceptual process? ► Situation ► Perceiver ► Reality ► Target Question No: 5 ( Marks: 1 ) - Please choose one When people tend to use intuitive decision making? ► When a high level of uncertainty exists ► When facts and figures are available ► When programmed decions are made ► When there is no time constraint Question No: 6 ( Marks: 1 ) - Please choose one Which of the following terms involves making decisions so as to provide the greatest good for the greatest number? ► Utilitarianism ► Justice ► Rights ► Satisfying Question No: 7 ( Marks: 1 ) - Please choose one According to attribution theory, which of the following is an example of externally caused behavior? ► An employee is late because of a flat tire. ► An employee was promoted because of his abilities ► An employee was fired because he slept on the job. ► An employee was promoted because he was hard working. Question No: 8 ( Marks: 1 ) - Please choose one What are the three key elements of motivation? ► Interest, activity and reward ► Awareness, effort and outcome ► Stimulation, progress and achievement ► Intensity, direction and persistence http://groups.google.com/group/vuZs
Question No: 9 ( Marks: 1 ) - Please choose one Maslow’s hierarchy of needs arranges those needs in which of the following orders? ► Physiological, esteem, safety, social, and self-actualization ► Physiological, safety, social, esteem, and self-actualization ► Safety, physiological, esteem, social, and self-actualization ► Physiological, social, safety, esteem, and self-actualization Question No: 10 ( Marks: 1 ) - Please choose one Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs? ► Existence ► Safety ► Growth ► Physiological Question No: 11 ( Marks: 1 ) - Please choose one Which of the following statements is true? ► Older employees have lower rates of avoidable absence than younger workers ► Older employees have lower rates of unavoidable absence than younger workers ► Older employees are more likely to quit their job than younger workers ► Older employees are perceived to be more flexible than younger workers Question No: 12 ( Marks: 1 ) - Please choose one Which of the following has Not been shown to be a benefit of flextime? ► Reduced absenteeism ► Improved productivity ► Decreased satisfaction ► Improved promptness http://groups.google.com/group/vuZs
Question No: 13 ( Marks: 1 ) - Please choose one Which of the following statements is true? ► All command groups are also task groups ► All task groups are also friendship groups ► All command groups are also informal groups ► All informal groups are also command groups Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the key components of effective teams? ► Effective work design ► Recognized company identity ► Supportive contextual influences ► Well-managed team processes Question No: 15 ( Marks: 1 ) - Please choose one What is generally the result of groupthink? ► Higher quality decisions ► More risky decisions ► Less critical analysis ► Unpopular decisions Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is likely to generate the least innovative alternatives? ► Face-to-face interacting groups ► Brainstorming ► Delphi technique ► Nominal group technique http://groups.google.com/group/vuZs
Question No: 17 ( Marks: 1 ) - Please choose one Which group decision-making technique seems most reasonable for the management of a multinational company whose offices are located in China, India, Australia and England? ► Brainstorming session ► Nominal group technique ► Electronic meeting ► Postal service interaction Question No: 18 ( Marks: 1 ) - Please choose one Messages conveyed through body movements and facial expressions are called: ► Non-verbals ► Physical characteristics ► Semantics ► Excitement Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is the most effective communication network for facilitating the emergence of a leader? ► Chain ► All-channel ► Wheel ► Direct Question No: 20 ( Marks: 1 ) - Please choose one The relatively stable set of psychological attributes that distinguishes one person from another is called _______. ► Attitude ► Personality ► Perception ► Mind-set http://groups.google.com/group/vuZs
Question No: 21 ( Marks: 1 ) - Please choose one Which of the following managerial roles might include reading trade magazines to learn more about competitors? ► Disseminator ► Leader ► Monitor ► Spokesperson Question No: 22 ( Marks: 1 ) - Please choose one A manager performing the role of disseminator is most likely to do which of the following activity? ► Speak in a Chamber of Commerce's meeting ► Hire a new Human Resource Manager for the company ► Inform subordinates about newly founded competitors ► Develop a new strategic five-year plan for the company Question No: 23 ( Marks: 1 ) - Please choose one Which of the following variables adversely affects organization's performance? ► Organizational citizenship ► Productivity ► Turnover ► Job satisfaction Question No: 24 ( Marks: 1 ) - Please choose one The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior? ► Negative reinforcement ► Punishment ► Extinction ► Positive reinforcement http://groups.google.com/group/vuZs
Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is the set of characteristics that underlines a relatively stable pattern of behavior?

► Emotions ► Moods ► Values ► Personality Question No: 26 ( Marks: 1 ) - Please choose one The extent to which personality attributes are inherited from our parents or shaped by our environment is called which of the following factors? ► Individual differences ► Psychological contributions ► Nature versus nurture ► Psychological contract Question No: 27 ( Marks: 1 ) - Please choose one People with which of the following decision making style work well with others and enjoy social interactions?

► Behavioral ► Directive ► Analytical ► Conceptual http://groups.google.com/group/vuZs
Question No: 28 ( Marks: 1 ) - Please choose one Which of the following statement is TRUE regarding trait theories? ► Fit traits to various situations ► Emphasize the situation in classifying approaches to leadership ► Suggest leaders are born and not made ► Focus on leaders physical attributes, personality, and abilities Question No: 29 ( Marks: 1 ) - Please choose one Which of the following determines requirements of organization conversion process? ► Machinery, computers and human skills ► Raw material and capital ► Finished products and services ► HR and information system Question No: 30 ( Marks: 1 ) - Please choose one Which of the following can be considered a method of social learning? ► Directories ► Purchase invoices ► TV commercial ► Work Manual Question No: 31 ( Marks: 1 ) - Please choose one The degree to which people in a country accept that power in institution and organizations is distributed unequally is called: ► Terminal Values ► Power Distance ► Fairness ► Uncertainty Avoidance http://groups.google.com/group/vuZs
Question No: 32 ( Marks: 1 ) - Please choose one Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff are not performing their due responsibilities. Afaq’s attitude is showing which of the following component? ► Cognitive ► Affective ► Behavioral ► None of the given option Question No: 33 ( Marks: 1 ) - Please choose one Which level of Maslow’s hierarchy of needs deals with satisfying one’s food, shelter and cloth? ► Physiological ► Social ► Esteem ► Safety Question No: 34 ( Marks: 1 ) - Please choose one A group which is raising funds from public for a medical research on a disease that can affect the population can be called as: ► Command group ► Formal group ► Task group ► Interest group
Question No: 1 ( Marks: 1 ) - Please choose one
Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing? ► Culture shock ► Foreign culture ► Alien culture ► Adventure http://groups.google.com/group/vuZs Question No: 2 ( Marks: 1 ) - Please choose one
Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning. Now whenever he passes by the restaurant, he feels nauseous. This is an example of which of the following learning theory? ► Classical conditioning ► Social learning ► Operant conditioning ► Reinforcement theory Question No: 3 ( Marks: 1 ) - Please choose one
Faizan, a supervisor, has to choose between two different suggestions offered by employees about work schedule. Which one of the following will be most suitable for Faizan? ► Inductive reasoning ► Spatial visualization ► Deductive reasoning ► Perception http://groups.google.com/group/vuZs
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is NOT a component of attitude? ► Cognition ► Affect ► Behavior ► Myths Question No: 5 ( Marks: 1 ) - Please choose one
Individuals having an intense desire to achieve, are extremely competitive, have a sense of urgency, are impatient and can be hostile, are called: ► Self Monitoring ► Self Esteemed ► Type A personality ► Type B personality Question No: 6 ( Marks: 1 ) - Please choose one Which of the following statements is TRUE for affetc? ► Affect is a type of emotion and religion ► Affect is a type of mood and environment ► Affect can be a mood or an emotion ► Affect is the result of conscious thought Question No: 7 ( Marks: 1 ) - Please choose one
How is the satisficing decision maker best characterized? ► As using rationality ► As using bounded rationality ► As using creativity ► As relying on others to make decisions http://groups.google.com/group/vuZs Question No: 8 ( Marks: 1 ) - Please choose one
When people tend to use intuitive decision making? ► When a high level of uncertainty exists ► When facts and figures are available ► When programmed decions are made ► When there is no time constraint Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding “analytical decision making style”? ► Tries to avoid conflict and seek acceptance ► Provides creative solution to the problems ► Uses minimum information ► Takes little time in making decisions Question No: 10 ( Marks: 1 ) - Please choose one
Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs? ► Existence ► Safety ► Growth ► Physiological http://groups.google.com/group/vuZs
Question No: 11 ( Marks: 1 ) - Please choose one
How would a theory X manager view employees? ► Seeking responsibility ► Needing to be coerced to achieve goals ► Viewing work as a normal daily activity ► Exercising self control Question No: 12 ( Marks: 1 ) - Please choose one
What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits? ► MBO program ► Gain sharing plan ► Employee stock ownership plan ► Piece-rate plan Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is true about virtual teams? ► There is an absence of verbal cues ► There is limited social context ► People collaborate online ► All of the given options http://groups.google.com/group/vuZs Question No: 14 ( Marks: 1 ) - Please choose one
What result does groupshift have on the decisions a group makes? ► They are less effective ► They are generally riskier ► They are made more quickly ► They are objectively incorrect Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following statement best defines leadership? ► Implementing the strategy provided by management ► Least concerned in bringing organizational change ► Coordinating and handling day-to-day problems ► The ability to influence a group in goal achievement Question No: 16 ( Marks: 1 ) - Please choose one
In the communication process, which of the following steps occurs first? ► Transmitting ► Decoding ► Encoding ► Understanding Question No: 17 ( Marks: 1 ) - Please choose one
All of the following are examples of nonverbal communication EXCEPT: ► Instant messaging ► Physical distance ► Facial expressions ► Hand gestures http://groups.google.com/group/vuZs
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following types of networks is most likely to promote accuracy? ► Chain ► Direct ► Horizontal ► All-channel Question No: 19 ( Marks: 1 ) - Please choose one
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways? ► Exit ► Voice ► Loyalty ► Neglect Question No: 20 ( Marks: 1 ) - Please choose one
The relatively stable set of psychological attributes that distinguishes one person from another is called _______. ► Attitude ► Personality ► Perception ► Mind-set Question No: 21 ( Marks: 1 ) - Please choose one Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show? ► Felt ► Displayed ► Conditional ► Exposed http://groups.google.com/group/vuZs
Question No: 22 ( Marks: 1 ) - Please choose one
According to McClelland, what is the need to make others behave in a way that they would not have behaved otherwise? ► The need for power ► The need for achievement ► The need for affiliation ► The need for control Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is the major source of change affecting large number of organizations today? ► Corporate governance ► Globalization ► Business ethics ► Cultural change Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the ability to correctly perceive, evaluate, express and regulate emotions and feelings? ► Emotional Intelligence ► Mental Ability ► Physical Ability ► Memory Ability http://groups.google.com/group/vuZs Question No: 25 ( Marks: 1 ) - Please choose one
Mr. Imran has the ability to understand the emotional makeup of other people. He is exhibiting which of the following components of emotional intelligence? ► Self-awareness ► Empathy ► Handling relationship ► Managing emotions Question No: 26 ( Marks: 1 ) - Please choose one
The process of managing emotions with organizationally desired emotions exhibit which of the following concept? ► Emotional frustration ► Emotional contagion ► Emotional labor ► Emotional conflict Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following stage of perceptual process model involves noticing some of the information available to the person and filtering out the rest? ► Interpretation ► Organization ► Selective attention ► Judgment Question No: 28 ( Marks: 1 ) - Please choose one
Which one of the following set of skills is best representing the required competencies of managers? ► Technical skills, human skills and conceptual skills ► Leading skills, motivational skills and human skills ► Organizing skills, interpersonal skills and leading skills ► Motivating skills, intrapersonal skills and conceptual skills http://groups.google.com/group/vuZs
Question No: 29 ( Marks: 1 ) - Please choose one
Mr. Ali is a top level manager at ABC Corporation. He has achieved everything he desired in his life. The only thing he misses is the relationships. At this point of career he really needs warm friendships. Identify the need of Mr. Ali. ► Need for achievement ► Need for affiliation ► Need for power ► Need for motivation Question No: 30 ( Marks: 1 ) - Please choose one
Mr. kashif is the member of a team who voluntarily meet and discuss different issues like how the quality of products be improved, what possible changes can be made to improve working conditions etc. Mr. Kashif is the member of which of the following team? ► Self-Managed team ► Problem solving team ► Cross functional team ► Virtual team Question No: 31 ( Marks: 1 ) - Please choose one
Mr. Usman is the part of the team whose members takes the responsibility for their work, monitor their own performance and alter their behaviors when required to solve a problem. Usman is the member of which of the following team? ► Self-Managed team ► Problem solving team ► Cross functional team ► Virtual team Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is a technique that is valuable in its ability to generate a number of independent judgments without the requirement of a face-to-face meeting? ► The nominal group technique ► Dialectical inquiry ► Brainstorming ► The Delphi technique Question No: 33 ( Marks: 1 ) - Please choose one
A person or a group with a direct or indirect interest or involvement in organization and who is highly affected by the operations of the organization is called _______. ► Shareholder ► Stakeholder ► Stockholder ► Patron http://groups.google.com/group/vuZs
Question No: 34 ( Marks: 1 ) - Please choose one
Who proposed that there are three major relevant motives, or needs, in the workplace? ► McClelland ► McGregor ► Herzberg ► Maslow Question No: 1 ( Marks: 1 ) - Please choose one
The behavior of people is influenced by which of the following factors? ► Psychological needs ► Individual drives ► Social roles and status ► All of the given options Question No: 2 ( Marks: 1 ) - Please choose one

Management functions of planning, organizing, leading and controlling were first classified by_______.

► Stephen Covey

► Henry Mintzeberg

► Henri Fayol

► Marry Parker

http://groups.google.com/group/vuZs
Question No: 3 ( Marks: 1 ) - Please choose one
Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing? ► Culture shock ► Foreign culture ► Alien culture ► Adventure Question No: 4 ( Marks: 1 ) - Please choose one
“Smoking is injurious to health”. This statement is an example of which one of the following components of attitude? ► Cognitive ► Affective ► Behavioral ► Behavior intension Question No: 5 ( Marks: 1 ) - Please choose one
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values? ► Terminal values ► Instrumental values ► Theoretical values ► Social values Question No: 6 ( Marks: 1 ) - Please choose one
The time at which an object or event is seen is an example of what type of factor influencing the perceptual process? ► Situation ► Perceiver ► Reality ► Target http://groups.google.com/group/vuZs
Question No: 7 ( Marks: 1 ) - Please choose one
If someone wishes to emphasize the importance of making decisions consistent with fundamental liberties and privileges, the focus of his/her teaching will be on which of the following? ► Rights ► Privilege ► Justice ► Utilitarianism
Ref: The rights view of ethics says that ethical decisions are concerned with respecting and protecting individual liberties and privileges such as the rights of privacy, freedom of conscience, free speech, life and safety, and due process. Question No: 8 ( Marks: 1 ) - Please choose one
What would be the predicted result of overpaying a piece-rate worker, according to equity theory? ► Quality will increase ► Quantity will increase ► Quality will decrease ► There will be no effect Question No: 9 ( Marks: 1 ) - Please choose one
What sort of goals does Management By Objectives (MBO) emphasize? ► Attainable, verifiable and measurable ► Achievable, controllable and profitable ► Inspirational, teachable and creative ► Challenging, emotional and constructive Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is an example of a piece-rate plan? ► Stock options ► Rs20 for each unit produced ► Productivity bonus ► Commission Question No: 11 ( Marks: 1 ) - Please choose one
Employees who band together to seek improved working conditions form a(n) __________________ group. ► Support ► Interest ► Work ► Command Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following leadership style gave the group members complete freedom? ► Autocratic ► Democratic ► Laissez-faire ► Consideration http://groups.google.com/group/vuZs Question No: 13 ( Marks: 1 ) - Please choose one
According to the Ohio State studies, the extent to which a leader’s behavior is directed toward getting the job done is called: ► Initiating structure ► Consideration ► Maximization ► Path-goal Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is NOT a barrier to effective communication?
Filtering(►(((((((
(►(((((((Silence
Language(►(((((((
Selective perception(►((((((( Question No: 15 ( Marks: 1 ) - Please choose one
Formal guidelines and authority hierarchies are examples of which function of communication?
(►(((((((Control
Agreement(►(((((((
Motivation(►(((((((
(►(((((((Information Question No: 16 ( Marks: 1 ) - Please choose one
An informal communication network is typically called a _________.
(►(((((((Grapevine
Chain system(►(((((((
Contextual system(►(((((((
Free acting system(►((((((( Question No: 17 ( Marks: 1 ) - Please choose one
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
(((((((Felt(►
(►(((((((Displayed
Conditional(►(((((((
Exposed(►((((((( http://groups.google.com/group/vuZs
Question No: 18 ( Marks: 1 ) - Please choose one
Teams typically outperform individuals when the tasks being completed _______.
Require multiple skills(►(((((((
(►(((((((Require judgment
Require experience(►(((((((
(►(((((((All of the given options
Ref:The evidence suggests that teams typically outperform individuals when the tasks being done require multiple skills, judgment, and experience http://managementconsultingcourses.com/Lesson28UnderstandingWorkTeams.pdf Question No: 19 ( Marks: 1 ) - Please choose one
In which of the following communication network, any network member can communicate with any other member?
(►(((((((Wheel
(►(((((((All-channel
Interpersonal(►(((((((
Circle(►((((((( Question No: 20 ( Marks: 1 ) - Please choose one
Rising Sun is a manufacturing corporation, which is a profitably operating for many years. Employees of this organization are satisfied and motivated because they are involved in decision making that result in fewer conflicts. They keep on innovating new products. Rising Sun is practicing which of the following approach to gain organizational effectiveness? The internal system approach(►(((((((
The external resource approach(►(((((((
(►(((((((The organizational process approach
Technical approach(►((((((( http://groups.google.com/group/vuZs Question No: 21 ( Marks: 1 ) - Please choose one
The use of wide range of tools, knowledge, or techniques that are used to transform inputs into outputs is called: ► Task environment ► Structure ► Mission ► Technology Question No: 22 ( Marks: 1 ) - Please choose one
Weight-lifting, pull-ups and leg lifts are the examples of which of the following abilities? ► Emotional Intelligence ► Mental Ability ► Physical Ability ► Memory Ability Question No: 23 ( Marks: 1 ) - Please choose one
CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior? ► Positive reinforcement ► Negative reinforcement ► Punishment ► Extinction Question No: 24 ( Marks: 1 ) - Please choose one
Ethical behavior is influenced by which of the following two major factors? ► Religion and value system ► Terminal and instrumental values ► Ethical reasoning and intelligence ► Individual influences and organizational influences http://groups.google.com/group/vuZs Question No: 25 ( Marks: 1 ) - Please choose one
Suleman is very talkative and assertive and enjoys meeting new people on a regular basis. Which of the following job can attract Suleman the most? ► Accountant ► Sales representative ► Animal trainer ► Research scientist Question No: 26 ( Marks: 1 ) - Please choose one
A colleague of Mr. Usman talks on phone for three hours every morning. Mr. Usman thinks that his job involves a lot of phone contacts. While one of his colleagues Mr. Ali thinks that he wastes a lot of time in socializing on the phone. Mr. Usman and Mr. Ali are at which of the following stage of perceptual process? ► Selective attention ► Organization ► Interpretation ► Behavior http://groups.google.com/group/vuZs Question No: 27 ( Marks: 1 ) - Please choose one
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing? ► Planning ► Organizing ► Leading ► Controlling Question No: 28 ( Marks: 1 ) - Please choose one
Categorizing or labeling people on the basis of a single attribute is called: ► Attribution ► Prejudice ► Stereotyping ► Selective perception Question No: 29 ( Marks: 1 ) - Please choose one
People with which of the following decision making style work well with others and enjoy social interactions? ► Behavioral ► Directive ► Analytical ► Conceptual Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following needs requires increased responsibility, high status and recognition? ► Self esteem ► Self-actualization ► Social ► Safety http://groups.google.com/group/vuZs Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is the set of activities that involve the alteration of specific job or its part in order to enhance employees’ productivity? ► Job specification ► Job sharing ► Job design ► Job worth Question No: 32 ( Marks: 1 ) - Please choose one
At SOIL Corporation employees at shop floor are organized into teams that perform a wide variety of tasks. Moreover they have responsibility for quality, scheduling and setting work priorities. SOIL Corporation is using which of the following job design strategy to enhance motivation? ► Job rotation ► Job sharing ► Job enrichment ► Job enlargement Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following is a technique that is valuable in its ability to generate a number of independent judgments without the requirement of a face-to-face meeting? ► The nominal group technique ► Dialectical inquiry ► Brainstorming ► The Delphi technique http://groups.google.com/group/vuZs Question No: 34 ( Marks: 1 ) - Please choose one
Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff are not performing their due responsibilities. Afaq’s attitude is showing which of the following component? ► Cognitive ► Affective ► Behavioral ► None of the given option Question No: 1 ( Marks: 1 ) - Please choose one Which one of the following is not considered as a part of organizational output? ► Finished goods ► Services ► Dividends ► Capital Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is not one of the types of attitude? ► Job satisfaction ► Job Involvement ► Organizational Behavior ► Organizational commitment Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is NOT included in the ways employees can express dissatisfaction? ► Exit ► Voice ► Loyalty ► Noise http://groups.google.com/group/vuZs
Question No: 4 ( Marks: 1 ) - Please choose one Which dimension of the Big Five model refers to be pleasant and accommodating in social situations? ► Extroversion ► Openness to experience ► Emotional stability ► Agreeableness Question No: 5 ( Marks: 1 ) - Please choose one Which of the following is NOT a key component of emotional intelligence? ► Self-awareness ► Self-management ► Commitment ► Empathy Question No: 6 ( Marks: 1 ) - Please choose one
What effect does stress typically have on mood? ► Positive ► Negative ► Unbiased ► No effect http://groups.google.com/group/vuZs
Question No: 7 ( Marks: 1 ) - Please choose one It is not possible for Mr. Asim to understand everything he sees, he notices a few of the things, we can say that he engages in: ► Assimilating ► Selective perception ► Halo Effect ► Target Perception Question No: 8 ( Marks: 1 ) - Please choose one The most well-known theory of motivation is Abraham Maslow’s _______________. ► Theories x and y ► Hierarchy of needs ► Goal setting theory ► Equity theory Question No: 9 ( Marks: 1 ) - Please choose one Our intrinsic desire for personal development is included in Alderfer’s _____________ needs. ► Existence ► Relatedness ► Esteem ► Growth Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is NOT an important issue relating to goal-setting theory? ► Defining the goal ► Goal difficulty ► Goal specificity ► Equity among co-workers http://groups.google.com/group/vuZs
Question No: 11 ( Marks: 1 ) - Please choose one What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits? ► MBO program ► Gain sharing plan ► Employee stock ownership plan ► Piece-rate plan Ref: Some corporations make formal arrangements for employee participation, called employee stock ownership plans (ESOPs).Employee stock ownership plans (ESOPs) are set up by companies as a kind of employee benefit trust. An ESOP is a type of employee benefit plan designed to invest primarily in employer stock.
Question No: 12 ( Marks: 1 ) - Please choose one What happens in the second stage of group development? ► Close relationships are developed ► The group demonstrates cohesiveness ► Intra-group conflict often occurs ► The job task is performed Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is one of the drawbacks of group decision making? ► More knowledge through pooling of group resources ► More amount of time is required to make a decision ► Increased acceptance & commitment due to voice in decisions ► Greater understanding due to involvement in decision stages Question No: 14 ( Marks: 1 ) - Please choose one Which of the following is traditionally followed by the formal channels of communication within an organization? ► Authority chain ► Influence chain ► Transmission chain ► Social chain Question No: 15 ( Marks: 1 ) - Please choose one Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication? ► Information ► Control ► Motivation ► Emotional expression Question No: 16 ( Marks: 1 ) - Please choose one The _____ network best serves to promote high member satisfaction. ► Direct ► Circle ► Wheel ► All-channel http://groups.google.com/group/vuZs
Question No: 17 ( Marks: 1 ) - Please choose one A communication channel with greater channel richness is most likely to provide: ► Greater feedback density ► Greater filtering capability ► Greater perceptual wellness ► Larger amounts of information Question No: 18 ( Marks: 1 ) - Please choose one The study of organizational behavior is primarily concerned with all of the following dynamics in organizations EXCEPT: ► Interpersonal ► Behavioral ► Astrology ► Psychosocial Question No: 19 ( Marks: 1 ) - Please choose one How do proponents of reinforcement theory view behavior? ► As a product of heredity ► As a function of one’s power need ► As the result of a cognitive process ► As environmentally caused Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is true for the people who adopt a thinking style based on logics and rationality? ► They process information serially ► They perceive things as a whole ► They perceive things on the basis of past experiences ► Their decisions depend upon situation Question No: 21 ( Marks: 1 ) - Please choose one Sheraz wants to become a surgeon, not only because achieving this goal will give him self-respect and autonomy, but also because he wants a job with high status and recognition from others. Which of Maslow’s needs is Sheraz trying to meet? ► Self-actualization ► Social ► Esteem ► Safety http://groups.google.com/group/vuZs
Question No: 22 ( Marks: 1 ) - Please choose one Teams are very useful in which of the following situations? ► The work to be performed is very basic ► The tasks are interrelated ► No one wants to be accountable ► The group is homogeneous Question No: 23 ( Marks: 1 ) - Please choose one All of the following are studied in Organizational Behavior, EXCEPT ► Human behaviors in organizations ► International trade laws ► Organizational culture ► The relationship between people and organizations Question No: 24 ( Marks: 1 ) - Please choose one Which of the following behavior of an individual makes a positive contribution to an organization? ► Motivational behavior ► Performance behavior ► Organizational citizenship ► Perceptive contribution Reference
Question No: 25 ( Marks: 1 ) - Please choose one CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior? ► Positive reinforcement ► Negative reinforcement ► Punishment ► Extinction Question No: 26 ( Marks: 1 ) - Please choose one
The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior? ► Negative reinforcement ► Punishment ► Extinction ► Positive reinforcement http://groups.google.com/group/vuZs
Question No: 27 ( Marks: 1 ) - Please choose one The founder of TL Corporation has to face many difficulties while establishing his company even banks were not ready to grant loan. But he showed persistence and after four years he was able to generate finance by the mortgage of his own house. He was exhibiting which of the following personality trait of Big Five Personality Model? ► Agreeableness ► Emotional Stability ► Conscientiousness ► Extroversion Question No: 28 ( Marks: 1 ) - Please choose one Mr. Ahmed started his career as a clerk, now after 6 years of hard work he has earned the position of finance manager. He believes that all his success is because of his own hard work and devotion. Ahmed has: ► Self-efficacy ► Internal locus of control ► Emotional intelligence ► High self-esteem Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is an example of positive emotions? ► Anger ► Sadness ► Pride ► Disgust Question No: 30 ( Marks: 1 ) - Please choose one Which one of the following set of skills is best representing the required competencies of managers? ► Technical skills, human skills and conceptual skills ► Leading skills, motivational skills and human skills ► Organizing skills, interpersonal skills and leading skills ► Motivating skills, intrapersonal skills and conceptual skills Question No: 31 ( Marks: 1 ) - Please choose one The rational decision-making approach assumes that decision makers: ► Have complete information ► Are motivated by greed ► Are often distracted by the environment ► Are subjective Question No: 32 ( Marks: 1 ) - Please choose one http://groups.google.com/group/vuZs
Mr. Ahmad is HR manager in an organization. He has ten employees who directly report to him. They are the part of which of the following group? ► Command group ► Task group ► Friendship group ► Interest group Question No: 33 ( Marks: 1 ) - Please choose one Which of the following is a structured approach to decision making that focuses on generating alternatives silently, prevents criticism of alternatives, and uses a voting process to identify group choices? ► Devil's advocacy ► The Delphi technique ► Dialectical inquiry ► The nominal group Question No: 34 ( Marks: 1 ) - Please choose one Which of the following determines requirements of organization conversion process? ► Machinery, computers and human skills ► Raw material and capital ► Finished products and services ► HR and information system Question No: 1 ( Marks: 1 ) - Please choose one
Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability? ► Memory ► Number Aptitude ► Deductive Reasoning ► Perceptual speed Question No: 2 ( Marks: 1 ) - Please choose one
Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning. Now whenever he passes by the restaurant, he feels nauseous. This is an example of which of the following learning theory? ► Classical conditioning ► Social learning ► Operant conditioning ► Reinforcement theory Question No: 3 ( Marks: 1 ) - Please choose one
Advertisements are directed at changing a person's: ► Attitude ► Value ► Ethics ► Custom http://groups.google.com/group/vuZs
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions? ► Moods ► Behaviors ► Values ► Customs http://groups.google.com/group/vuZs
Question No: 5 ( Marks: 1 ) - Please choose one Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions? ► Women show greater emotional expression ► Men express emotions more intensely ► Men express anger more frequently ► Women may have a greater need for social approval Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is NOT an important issue relating to goal-setting theory? ► Defining the goal ► Goal difficulty ► Goal specificity ► Equity among co-workers Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is NOT a comparison an employee can use in equity theory? ► Self-inside ► Self-goal ► Other-outside ► Self-outside Question No: 8 ( Marks: 1 ) - Please choose one
Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor? ► Advancement ► Working condition ► Achievement ► Recognition http://groups.google.com/group/vuZs
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is a direct monetary incentive given by the organizations to its employees? ► Promotion ► Gain sharing ► Flexible work hours ► Appreciation certificate Question No: 10 ( Marks: 1 ) - Please choose one
When the group energy is focused on the task at hand, the group has moved to the _____________ stage. ► Storming ► Norming ► Maturation ► Performing Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following statement best defines leadership? ► Implementing the strategy provided by management ► Least concerned in bringing organizational change ► Coordinating and handling day-to-day problems ► The ability to influence a group in goal achievement Question No: 12 ( Marks: 1 ) - Please choose one
According to the Ohio State studies, the extent to which a leader’s behavior is directed toward getting the job done is called: ► Initiating structure ► Consideration ► Maximization ► Path-goal http://groups.google.com/group/vuZs Question No: 13 ( Marks: 1 ) - Please choose one
According to the University of Michigan studies, which of the following is used to define a leader who takes personal interest in the needs of his/her subordinates?
Situation-oriented(►(((((((
(►(((((((Employee-oriented
Production- oriented(►(((((((
Task-oriented(►(((((((

Question No: 14 ( Marks: 1 ) - Please choose one
Suggestion boxes, employee attitude surveys, and grievance procedures are examples of:
(►(((((((Downward communication
Horizontal communication(►(((((((
►(((((((Upward communication(
Lateral communication(►((((((( Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following is the most effective communication network for facilitating the emergence of a leader?
Chain(►(((((((
(((((((All-channel(►
(►(((((((Wheel
Direct(►(((((((
Ref : In an all-channel network, every member communicates with every other member. This occurs in reciprocal task interdependence, as members depend on one another. All-channel communication allows group members to coordinate complex tasks (e.g., emergency room teams). http://groups.google.com/group/vuZs
Question No: 16 ( Marks: 1 ) - Please choose one
Asad telephones his employee, Usman, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asad is:
►(((((((The sender(
The receiver(►(((((((
The channel(►(((((((
(((((((The encoder(► Question No: 17 ( Marks: 1 ) - Please choose one
Which one of the following statement is NOT true regarding the relationship between age and job performance?
Older workers bring to their job: experience, judgment and strong work ethics(►(((((((
Older workers have more commitment to quality(►(((((((
Older workers are perceived as flexible and welcome new technologies(►(((((((
Older workers are perceived as lacking flexibility and resistant to new technologies(►((((((( Question No: 18 ( Marks: 1 ) - Please choose one
Following a response by the termination or withdrawal of something unpleasant is called _________.
Positive reinforcement(►(((((((
Extinction(►(((((((
►(((((((Negative reinforcement(
►(((((((Punishment(
Reference
Question No: 19 ( Marks: 1 ) - Please choose one
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
►(((((((Felt(
Displayed(►(((((((
Conditional(►(((((((
Exposed(►((((((( http://groups.google.com/group/vuZs Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following is least accurate about Ohio-State Study?
(►(((((((High-high styles sometimes had negative relationship
High-high leaders generally had superior subordinate performance(►(((((((
High initiating structure is positively related to grievances(►(((((((
►(((((((High consideration is positively related to manager’s evaluation( Question No: 21 ( Marks: 1 ) - Please choose one
Organizations that do not pay attention to diversity may face all of the following problems, Except:
Lower productivity(►(((((((
(►(((((((Increased tensions among workers
Decreased turnover(►(((((((
Increased complaints(►((((((( Question No: 22 ( Marks: 1 ) - Please choose one
CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior?
P(►ositive reinforcement
Negative reinforcement(►
Punishment(►
Extinction(► Question No: 23 ( Marks: 1 ) - Please choose one
The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior?
(►Negative reinforcement
(►Punishment
Extinction(►
Positive reinforcement(► Question No: 24 ( Marks: 1 ) - Please choose one
Action of a person consistent with one's personal values and the commonly held values of the organization and society is called which of the following behavior?
Legal behavior(►(((((((
(►(((((((Ethical behavior
Cognitive behavior(►(((((((
Loyal behavior(►((((((( http://groups.google.com/group/vuZs Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following component of an attitude includes beliefs, opinions and information that a person has about the object he observed?
Affective(►(((((((
Behavioral(►(((((((
►(((((((Cognitive(
Terminal(►((((((( Question No: 26 ( Marks: 1 ) - Please choose one
The founder of TL Corporation has to face many difficulties while establishing his company even banks were not ready to grant loan. But he showed persistence and after four years he was able to generate finance by the mortgage of his own house. He was exhibiting which of the following personality trait of Big Five Personality Model?
Agreeableness(►(((((((
Emotional Stability(►(((((((
►(((((((Conscientiousness(
Extroversion(►((((((( Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is an example of positive emotions?
Anger(►(((((((
Sadness(►(((((((
►(((((((Pride(
Disgust(►((((((( Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is the study of social system such as families, occupational classes and organizations ?
Psychology(►(((((((
(►(((((((Sociology
Anthropology(►(((((((
Social Psychology(►((((((( Question No: 29 ( Marks: 1 ) - Please choose one
In an interview, the interviewer's first impression of the interviewee (or target) is likely to be based upon:
Nonverbal cues of the target(►(((((((
Verbal communication by the target(►(((((((
The intentions of the target(►(((((((
The target's physical appearance(►((((((( Question No: 30 ( Marks: 1 ) - Please choose one
The rational decision-making approach assumes that decision makers:
Have complete information(►
Are motivated by greed(►
Are often distracted by the environment(►
Are subjective(► http://groups.google.com/group/vuZs
Question No: 31 ( Marks: 1 ) - Please choose one
In decision making process when managers define their limits and make their decision within the limits, it is called:
(►Bounded rationality
Optimal decision making(►
Intuitive decision making(►
Rational decision making(► Question No: 32 ( Marks: 1 ) - Please choose one
People with which of the following decision making style work well with others and enjoy social interactions?
Behavioral(►(((((((
Directive(►(((((((
Analytical(►(((((((
Conceptual(►((((((( http://groups.google.com/group/vuZs Question No: 33 ( Marks: 1 ) - Please choose one
Mr. Zia is directly involved in the production of the automobiles. He is facing low motivation due to repetitive tasks. His manager changes his responsibilities and now he has to perform different tasks. His motivation has increased because of which of the following strategy?
Job enrichment(►(((((((
Job enlargement(►(((((((
Job sharing(►(((((((
Job rotation(►((((((( Question No: 34 ( Marks: 1 ) - Please choose one
All of the following are examples of downward communication flow EXCEPT:
Managers informing employees of procedures(►(((((((
Managers pointing out problems that need attention(►(((((((
(►(((((((Employees completing attitude surveys
Managers telling employees to work more quickly(►(((((((

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the following is not considered as a part of organizational output?

► Finished goods

► Services

► Dividends

► Capital

Question No: 2 ( Marks: 1 ) - Please choose one

The degree to which people in a country accept that power in institution and organizations is distributed unequally is called:

[pic]

► Terminal Values

► Power Distance

► Fairness

► Uncertainty Avoidance

Question No: 3 ( Marks: 1 ) - Please choose one

Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called:

► Felt Emotions

► Displayed Emotions

► Moods

► Emotional Intelligence

Question No: 4 ( Marks: 1 ) - Please choose one

When an employee expresses organizationally desired emotions during interpersonal transaction, it is called:

► Alexithymia

► Felt Emotions

► Emotional Labor

► Displayed Emotions

Question No: 5 ( Marks: 1 ) - Please choose one

Asif is late for work each day by about ten minutes. How would Attribution Theory describe this behavior?

► It shows consensus

► It shows similarity

► It shows reliability

► It shows consistency

Question No: 6 ( Marks: 1 ) - Please choose one

Amna is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be

manipulating her. What perceptual shortcut is Amna most likely using?

► Prototyping

► Contrast effect

► Halo effect

► Projection

Question No: 7 ( Marks: 1 ) - Please choose one

What is generally considered to be the single best thing that managers can do to improve performance?

► Allocate tasks depending on personality

► Restrict the use of punishment as a means of motivating workers

► Give abundant opportunities for employee growth

► Concentrate on intrinsic rewards rather than extrinsic rewards

http://groups.google.com/group/vuZs

Question No: 8 ( Marks: 1 ) - Please choose one

In equity theory, individuals assess the ________________.

► Cost-benefit ratio

► Efficiency-effectiveness trade-off

► Quantity-quality trade-off

► Outcome-input ratio

Question No: 9 ( Marks: 1 ) - Please choose one

Who sets MBO objectives?

► The immediate supervisor

► The superior and subordinate

► The head of department

► The employees themselves

Question No: 10 ( Marks: 1 ) - Please choose one

Fahad, Zain and Usama work in different departments, but often take lunch together. They are an example of what type of group?

Formal(►(((((((

Informal(►(((((((

Command(►(((((((

Task(►(((((((

Question No: 11 ( Marks: 1 ) - Please choose one

When the group energy is focused on the task at hand, the group has moved to the _____________ stage.

Storming(►(((((((

Norming(►(((((((

Maturation(►(((((((

Performing(►(((((((

Question No: 12 ( Marks: 1 ) - Please choose one

Demand on leader is ___________ in a team comprising of 2-7 members.

(►(((((((High

Highest(►(((((((

(►(((((((Low

(►(((((((Moderate

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following best demonstrates the effectiveness of self-managed teams?

An increase in the number of teams required to manufacture a product(►(((((((

A reduction in the number of employees qualified to participate in the teams(►(((((((

A significant reduction in response time for resolving customer concerns(►(((((((

An increase in the technology budget for connecting team members(►(((((((

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is NOT true about electronic meeting?

Participants type their responses onto a computer screen(►(((((((

It can be highly effective under certain conditions(►(((((((

Group cohesiveness will be considered high(►(((((((

Participants will be honest and anonymous(►(((((((

http://groups.google.com/group/vuZs

Question No: 15 ( Marks: 1 ) - Please choose one

There is fairly strong evidence that traits can predict _____ more accurately than leadership effectiveness.

Leadership emergence(►(((((((

Extraversion in leaders(►(((((((

Leadership awareness(►(((((((

Leadership competence(►(((((((

Question No: 16 ( Marks: 1 ) - Please choose one

The University of Michigan researchers concluded that:

► Employee-oriented leaders had lower productivity

► Employee-oriented leaders had higher productivity

► Production-oriented leaders created lower employee satisfaction

► Production-oriented leaders created higher employee satisfaction

Question No: 17 ( Marks: 1 ) - Please choose one

Which of House’s leaders from path-goal theory are friendly and show concern for the needs of followers?

► Directive

► Supportive

► Participative

► Achievement-oriented

Question No: 18 ( Marks: 1 ) - Please choose one

The charismatic leaders are likely to:

► Invoke high performance among followers

► Encourage women to seek leadership positions

► Motivate followers to become more extroverted

► Avoid media attention regarding their achievements

Question No: 19 ( Marks: 1 ) - Please choose one

Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this?

► Reward-based trust

► Knowledge-based trust

► Identification-based trust

► Deterrence-based trust

Question No: 20 ( Marks: 1 ) - Please choose one

Legitimate power is based on which of the following element?

► Positive rewards

► Interpersonal trust

► Structural position

► Expert knowledge

Question No: 21 ( Marks: 1 ) - Please choose one

Your physician has advised you to take a series of medications. You comply because of her which of the following power?

► Formal

► Expert

► Referent

► Information

Question No: 22 ( Marks: 1 ) - Please choose one

Which type of conflict will you experience among the multiple roles in your life, like role of a father and a manager?

► Intergroup Conflict

► Interpersonal Conflict

► Interrole Conflict

► Intrarole Conflict

Question No: 23 ( Marks: 1 ) - Please choose one

All of the following are types of conflict EXCEPT:

► Task Conflict

► Person-role Conflict

► Relationship Conflict

► Process Conflict

Question No: 24 ( Marks: 1 ) - Please choose one

The interactionist view of conflict proposes that functional conflict is:

► Necessary for effective group performance

► An indication of the group maturity level

► Always focused around relationships

► Make group members static and apathetic

Question No: 25 ( Marks: 1 ) - Please choose one

UNO wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is a(n):

http://groups.google.com/group/vuZs

Mediator(►(((((((

Arbitrator(►(((((((

Conciliator(►(((((((

Consultant(►(((((((

Question No: 26 ( Marks: 1 ) - Please choose one

In comparing the organizational design needs of the small organization and the large organization, which of the following is a consideration for the small organization?

More formalization(►(((((((

More specialization(►(((((((

More centralization(►(((((((

Flat hierarchy of authority(►(((((((

Question No: 27 ( Marks: 1 ) - Please choose one

Which one of the following is consistent with a simple structure?

High centralization(►(((((((

High employee discretion(►(((((((

Standardization(►(((((((

Bureaucracy(►(((((((

Question No: 28 ( Marks: 1 ) - Please choose one

You have eliminated horizontal, vertical, and external barriers within your organization. You are operating as a/an:

Boundaryless organization(►(((((((

Organizational pyramid(►(((((((

Matrix organization(►(((((((

Virtual organization(►(((((((

Question No: 29 ( Marks: 1 ) - Please choose one

A trucking company routinely makes all of its office staff work for a week in the warehouse area; loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following?

Job rotation(►(((((((

Job enlargement(►(((((((

Job enrichment(►(((((((

Job sharing(►(((((((

Question No: 30 ( Marks: 1 ) - Please choose one

Essential elements of TQM include all EXCEPT:

Analysis of customer quality needs(►(((((((

Benchmarking(►(((((((

Rewarding(►(((((((

Standards(►(((((((

Question No: 31 ( Marks: 1 ) - Please choose one

The purpose of --------------- is for an outside consultant to assist a manager, “to perceive, understand, and act upon process events”.

Process Consultation(►(((((((

Team Building(►(((((((

Appreciative Inquiry(►(((((((

Sensitivity Training(►(((((((

Question No: 32 ( Marks: 1 ) - Please choose one

Once the causes of difficulty have been identified, the groups can move to the _____________ to develop solutions that will improve relations between the groups.

Process Consultation(►(((((((

Appreciative Inquiry(►(((((((

Integration phase(►(((((((

Team Building(►(((((((

Question No: 33 ( Marks: 1 ) - Please choose one

Which type of selection technique is given the most weight?

Written test(►(((((((

Performance-simulation test(►(((((((

Electronic test(►(((((((

(►(((((((Interview

Question No: 34 ( Marks: 1 ) - Please choose one

The centerpiece of most diversity programs is:

Money(►(((((((

Employer commitment(►(((((((

(►(((((((Training

Human resource personnel(►(((((((

Question No: 35 ( Marks: 1 ) - Please choose one

A strong culture can act as a substitute for which of the following?

Institutionalization(►(((((((

(►(((((((Formalization

Socialization(►(((((((

Organizational rules(►(((((((

Question No: 36 ( Marks: 1 ) - Please choose one

Consistency of behavior is an asset to an organization when it faces which of the following?

http://groups.google.com/group/vuZs

Massive changes(►(((((((

A dynamic environment(►(((((((

An unknown environment(►(((((((

A stable environment(►(((((((

Question No: 37 ( Marks: 1 ) - Please choose one

Which of the following is an example of change in the nature of competition?

Growth of e-commerce(►(((((((

Decline in global oil prices(►(((((((

Increased interest in urban living(►(((((((

A decrease in interest rates(►(((((((

Question No: 38 ( Marks: 1 ) - Please choose one

Which of the following is NOT a source of individual resistance to change?

Habit(►(((((((

Security(►(((((((

Inertia(►(((((((

Economic factors(►(((((((

Question No: 39 ( Marks: 1 ) - Please choose one

What term is used for feelings that tend to be less intensive than emotions?

Affect(►(((((((

Cognition(►(((((((

Thoughts(►(((((((

Mood(►(((((((

Question No: 40 ( Marks: 1 ) - Please choose one

Which one of the following is NOT a characteristic of group in organization?

Common goal(►(((((((

Interaction with one another(►(((((((

Accept expectations and obligations(►(((((((

Mutually independent(►(((((((

Question No: 41 ( Marks: 1 ) - Please choose one

Which of the following refers to the network of personal and social relations that is developed spontaneously between people associated with each other?

Formal organization(►(((((((

Informal organization(►(((((((

Business organization(►(((((((

Government organization(►(((((((

Question No: 42 ( Marks: 1 ) - Please choose one

All of the following are the primary bases of personal power EXCEPT:

Referent power(►(((((((

Position power(►(((((((

Expert power(►(((((((

Coercive power(►(((((((

Question No: 43 ( Marks: 1 ) - Please choose one

Trying to make someone else accept blame for a problem is an example of which of the following conflict handling intention?

Competing(►(((((((

Compromising(►(((((((

Avoiding(►(((((((

Accommodating(►(((((((

Question No: 44 ( Marks: 1 ) - Please choose one

At Sawera Manufacturing, Inc., the sales representatives often argue with the production employees because promised orders are often behind the schedule. The production employees claim that the sales representatives frequently fail to submit orders until they are already past due. The sales representatives and the production employees are experiencing which of the following conflict?

Competition for scarce resources(►(((((((

Intergroup conflict(►(((((((

Interpersonal conflict(►(((((((

Representative conflict(►(((((((

Question No: 45 ( Marks: 1 ) - Please choose one

When two party’s goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Competition(►(((((((

Collaboration(►(((((((

Compromise(►(((((((

Accommodation(►(((((((

Question No: 46 ( Marks: 1 ) - Please choose one

Which of the following is NOT a personal cause of conflict in organizations?

Personalities(►(((((((

Perception(►(((((((

Authority relationships(►(((((((

Communication(►(((((((

Question No: 47 ( Marks: 1 ) - Please choose one

To achieve a compromise approach, one needs to________________.

http://groups.google.com/group/vuZs

Avoid overt disagreement(►(((((((

Value openness and trust(►(((((((

Dominate the other conflicting party(►(((((((

Give up something of value(►(((((((

Question No: 48 ( Marks: 1 ) - Please choose one

Division of labor is often referred to as which of the following?

Departmentalization(►(((((((

(((((((The organizational chart(►

Specialization(►(((((((

The administrative hierarchy(►(((((((

Question No: 49 ( Marks: 1 ) - Please choose one

When there is a narrow span of control, to improve the span of control there is likely to be:

An increase in the number of workers(►(((((((

Less control over production workers(►(((((((

More administrative levels(►(((((((

Less bureaucracy(►(((((((

Question No: 50 ( Marks: 1 ) - Please choose one

Jobs grouped according to traditional business tasks such as marketing, manufacturing, and personnel are departmentalized by:

Process(►(((((((

Service(►(((((((

Function(►(((((((

Structure(►(((((((

Question No: 51 ( Marks: 1 ) - Please choose one

The process of constructing and adjusting an organization's structure to achieve its goals is:

Strategic management(►(((((((

Strategy-structure fit(►(((((((

Organizational design(►(((((((

Organizational reconfiguration(►(((((((

Question No: 52 ( Marks: 1 ) - Please choose one

An alternative work arrangement in which employees must be present to perform job duties during a required core time but starting and ending work times can vary is called which of the following?

Job sharing(►(((((((

Compressed workweek scheduling(►(((((((

Task restructuring(►(((((((

Flextime(►(((((((

Question No: 53 ( Marks: 1 ) - Please choose one

The tools, techniques, and actions used by an organization to transform inputs into outputs are called:

An organization's technology(►(((((((

The throughput(►(((((((

(((((((The transformation process(►

Work design(►(((((((

Question No: 54 ( Marks: 1 ) - Please choose one

Which of the following states the minimum acceptable qualifications that the incumbent must possess to perform the job successfully?

Job description(►(((((((

Job specification(►(((((((

Job evaluation(►(((((((

Job enrichment(►(((((((

Question No: 55 ( Marks: 1 ) - Please choose one

Which of the following specifies the relative value of each job in the organization?

Job description(►(((((((

Job specification(►(((((((

Job evaluation(►(((((((

Job enrichment(►(((((((

Question No: 56 ( Marks: 1 ) - Please choose one

All of the following are examples of external forces for change EXCEPT:

Workforce diversity(►(((((((

Globalization(►(((((((

Company Crisis(►(((((((

Ethical behavior(►(((((((

Question No: 57 ( Marks: 1 ) - Please choose one

All of the following are examples of external forces for change EXCEPT:

Changing work climate(►(((((((

Workforce diversity(►(((((((

Globalization(►(((((((

Ethical behavior(►(((((((

Question No: 58 ( Marks: 1 ) - Please choose one

Which of the following is the individual source of resistance to change?

Structural inertia(►(((((((

Threat to expertise(►(((((((

Fear of unknown(►(((((((

Threatened power(►(((((((

Question No: 59 ( Marks: 1 ) - Please choose one

Which of the following is the individual source of resistance to change?

vuZs

Structural inertia(►(((((((

Threat to expertise(►(((((((

New social relationships(►(((((((

Threatened power(►(((((((

Question No: 60 ( Marks: 1 ) - Please choose one

Which of the following is the process of planned change and improvement of the organization through application of knowledge of the behavioral science?

Organizational culture(►(((((((

Organizational theory(►(((((((

Organizational Change(►(((((((

Organizational Development(►(((((((

Question No: 61 ( Marks: 1 ) - Please choose one

Which of the following can be termed as organizational development program?

Switching from manual to computerized system(►(((((((

Technological change(►(((((((

Total Quality Management(►(((((((

Designing changes for other organization(►(((((((

Question No: 62 ( Marks: 1 ) - Please choose one

Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them?

Process Consultation(►(((((((

Survey feedback(►(((((((

Inter-group development(►(((((((

Sensitivity Training(►(((((((

Question No: 63 ( Marks: 1 ) - Please choose one

Which of the following performance component is about addressing poor performance and improving good performance?

Planning(►(((((((

Monitoring(►(((((((

Rewarding(►(((((((

Developing(►(((((((

Question No: 64 ( Marks: 1 ) - Please choose one

Usman is a production in charge in an organization. His performance can be judged on the criteria of cost of per unit of production or total units produced. Identify the criteria on which his performance has been evaluated.

Attitude(►(((((((

Traits(►(((((((

Individual task outcomes(►(((((((

Behavior(►(((((((

Question No: 1 ( Marks: 1 ) - Please choose one

Mr. Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization?

► Disseminator

► Spokesperson

► Representative

► Figurehead

Question No: 2 ( Marks: 1 ) - Please choose one

Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show:

► Deviant Workplace Behavior

► Emotional Labor

► Emotional disorder

► None of the given options

Ref : Negative emotions can lead to employee deviance in the form of actions that violate established norms and threaten the organization and its members.

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the six universal emotions, as agreed upon by

most contemporary researchers?

► Anger

► Fear

► Hate

► Sadness

Question No: 4 ( Marks: 1 ) - Please choose one

The time at which an object or event is seen is an example of what type of factor

influencing the perceptual process?

► Situation

► Perceiver

► Reality

► Target

Question No: 5 ( Marks: 1 ) - Please choose one

When people tend to use intuitive decision making?

► When a high level of uncertainty exists

► When facts and figures are available

► When programmed decions are made

► When there is no time constraint

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following terms involves making decisions so as to provide the greatest good for the greatest number?

► Utilitarianism

► Justice

► Rights

► Satisfying

Ref : Utilitarian criterion—decisions are made solely on the basis of their outcomes or consequences. The goal of utilitarianism is to provide the greatest good for the greatest number. This view tends to dominate business decision making.

Question No: 7 ( Marks: 1 ) - Please choose one

According to attribution theory, which of the following is an example of externally

caused behavior?

► An employee is late because of a flat tire.

► An employee was promoted because of his abilities

► An employee was fired because he slept on the job.

► An employee was promoted because he was hard working.

Question No: 8 ( Marks: 1 ) - Please choose one

What are the three key elements of motivation?

► Interest, activity and reward

► Awareness, effort and outcome

► Stimulation, progress and achievement

► Intensity, direction and persistence

Question No: 9 ( Marks: 1 ) - Please choose one

Maslow’s hierarchy of needs arranges those needs in which of the following orders?

► Physiological, esteem, safety, social, and self-actualization

► Physiological, safety, social, esteem, and self-actualization

► Safety, physiological, esteem, social, and self-actualization

► Physiological, social, safety, esteem, and self-actualization

Question No: 10 ( Marks: 1 ) - Please choose one

Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?

► Existence

► Safety

► Growth

► Physiological

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following statements is true?

► Older employees have lower rates of avoidable absence than younger workers

► Older employees have lower rates of unavoidable absence than younger workers

► Older employees are more likely to quit their job than younger workers

► Older employees are perceived to be more flexible than younger workers

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following has Not been shown to be a benefit of flextime?

► Reduced absenteeism

► Improved productivity

► Decreased satisfaction

► Improved promptness

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following statements is true?

► All command groups are also task groups

► All task groups are also friendship groups

► All command groups are also informal groups

► All informal groups are also command groups

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the key components of effective teams?

► Effective work design

► Recognized company identity

► Supportive contextual influences

► Well-managed team processes

Question No: 15 ( Marks: 1 ) - Please choose one

What is generally the result of groupthink?

► Higher quality decisions

► More risky decisions

► Less critical analysis

► Unpopular decisions

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is likely to generate the least innovative alternatives?

► Face-to-face interacting groups

► Brainstorming

► Delphi technique

► Nominal group technique

Question No: 17 ( Marks: 1 ) - Please choose one

Which group decision-making technique seems most reasonable for the management of a

multinational company whose offices are located in

China, India, Australia and England?

► Brainstorming session

► Nominal group technique

► Electronic meeting

► Postal service interaction

Question No: 18 ( Marks: 1 ) - Please choose one

Messages conveyed through body movements and facial expressions are called:

► Non-verbals

► Physical characteristics

► Semantics

► Excitement

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following is the most effective communication network for facilitating the emergence of a leader?

► Chain

► All-channel

► Wheel

► Direct

Ref: Page no.100

Question No: 20 ( Marks: 1 ) - Please choose one

The relatively stable set of psychological attributes that distinguishes one person from another is called _______.

► Attitude

► Personality

► Perception

► Mind-set

Ref: http://books.google.com.pk/books?id=RidV6vh08xMC&pg=PA61&lpg=PA61&dq=The+relatively+stable+set+of+psychological+attributes+that+distinguishes+one+person+from+another+is+called&source=bl&ots=TPoW9n0fbV&sig=u7-6LOdZvGs56sSs1SCOkr7SEEs&hl=en&ei=8SILTN28J5KJ4gbd2aStAQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBMQ6AEwAA#v=onepage&q=The%20relatively%20stable%20set%20of%20psychological%20attributes%20that%20distinguishes%20one%20person%20from%20another%20is%20called&f=false

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following managerial roles might include reading trade magazines to learn more about competitors?

► Disseminator

► Leader

► Monitor

► Spokesperson

Question No: 22 ( Marks: 1 ) - Please choose one

A manager performing the role of disseminator is most likely to do which of the following activity?

► Speak in a Chamber of Commerce's meeting

► Hire a new Human Resource Manager for the company

► Inform subordinates about newly founded competitors

► Develop a new strategic five-year plan for the company

Question No: 23 ( Marks: 1 ) - Please choose one

Which of the following variables adversely affects organization's performance?

► Organizational citizenship

► Productivity

► Turnover

► Job satisfaction

Question No: 24 ( Marks: 1 ) - Please choose one

The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior?

► Negative reinforcement

► Punishment

► Extinction

► Positive reinforcement

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is the set of characteristics that underlines a relatively stable pattern of behavior?

► Emotions

► Moods

► Values

► Personality

Question No: 26 ( Marks: 1 ) - Please choose one

The extent to which personality attributes are inherited from our parents or shaped by our environment is called which of the following factors?

► Individual differences

► Psychological contributions

► Nature versus nurture

► Psychological contract

Ref : http://books.google.com.pk/books?id=RidV6vh08xMC&pg=PA61&lpg=PA61&dq=The+extent+to+which+personality+attributes+are+inherited+from+our+parents+or+shaped+by+our+environment+is+called&source=bl&ots=TPoW9n0leW&sig=eGurCOg44Xe3Oor-0PySxQhS0AQ&hl=en&ei=aCULTMWsBtC04QbC7bR2&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBMQ6AEwAA#v=onepage&q=The%20extent%20to%20which%20personality%20attributes%20are%20inherited%20from%20our%20parents%20or%20shaped%20by%20our%20environment%20is%20called&f=false

Question No: 27 ( Marks: 1 ) - Please choose one

People with which of the following decision making style work well with others and enjoy social interactions?

► Behavioral

► Directive

► Analytical

► Conceptual

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following statement is TRUE regarding trait theories?

► Fit traits to various situations

► Emphasize the situation in classifying approaches to leadership

► Suggest leaders are born and not made

► Focus on leaders physical attributes, personality, and abilities

Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following determines requirements of organization conversion process?

► Machinery, computers and human skills

► Raw material and capital

► Finished products and services

► HR and information system

Question No: 30 ( Marks: 1 ) - Please choose one

Which of the following can be considered a method of social learning?

► Directories

► Purchase invoices

► TV commercial

► Work Manual

Question No: 31 ( Marks: 1 ) - Please choose one

The degree to which people in a country accept that power in institution and organizations is distributed unequally is called:

► Terminal Values

► Power Distance

► Fairness

► Uncertainty Avoidance

Question No: 32 ( Marks: 1 ) - Please choose one

Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff are not performing their due responsibilities. Afaq’s attitude is showing which of the following component?

► Cognitive

► Affective

► Behavioral

► None of the given option

Question No: 33 ( Marks: 1 ) - Please choose one

Which level of Maslow’s hierarchy of needs deals with satisfying one’s food, shelter and cloth?

► Physiological

► Social

► Esteem

► Safety

Question No: 34 ( Marks: 1 ) - Please choose one

A group which is raising funds from public for a medical research on a disease that can affect the population can be called as:

► Command group

► Formal group

► Task group

► Interest group

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following statements best describes the goals of Organizational Behavior?

► To understand the behaviors of people at work
► To appreciate the behavior of people at work
► To align behaviors according to the organizational goals
► To describe, understand, predict, and control human behavior at work

Question No: 2 ( Marks: 1 ) - Please choose one
Which one of the following is not considered as a part of organizational output?

► Finished goods
► Services
► Dividends
► Capital

Question No: 3 ( Marks: 1 ) - Please choose one
Advertisements are directed at changing a person's:

► Attitude
► Value
► Ethics
► Custom

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions?

► Moods
► Behaviors
► Values
► Customs

http://groups.google.com/group/vuZs

Question No: 5 ( Marks: 1 ) - Please choose one
The extent to which a society encourages people to be tough, confrontational, and competitive versus modest and tender is called:

► Assertiveness
► Future orientation
► Gender differentiation
► Power distance

Question No: 6 ( Marks: 1 ) - Please choose one
If you believe that outside forces are largely responsible for your fate, you are the person having:

► External Locus of control
► Personal Locus of control
► Internal Locus of control
► Core locus of control

Question No: 7 ( Marks: 1 ) - Please choose one
Why is decision making a perceptual issue?

► Decision making is generally by consensus
► Decision making occurs as a reaction to a problem
► There may be more than one way to solve a problem
► For a decision, a problem must be perceived to exist

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding "intuitive decision making"?

► A logical process
► An unconscious process
► A satisficing process
► An effective process

Question No: 9 ( Marks: 1 ) - Please choose one
Which applicants are usually considered "best" by interviewers?

► Those with the best qualifications
► Those who lack any unfavorable characteristics
► Those who are verbally adept
► Those whose interview lasts the longest

http://groups.google.com/group/vuZs

Question No: 10 ( Marks: 1 ) - Please choose one
Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow's needs is Hassan fulfilling through these relationships?

► Self-actualization
► Esteem
► Social
► Physiological

Question No: 11 ( Marks: 1 ) - Please choose one
A theory Y manager would assume that employees would ________________.

► Dislike work
► Need to be controlled
► Attempt to avoid work
► Exercise self direction

Question No: 12 ( Marks: 1 ) - Please choose one
What would be the predicted result of overpaying a piece-rate worker, according to equity theory?

► Quality will increase
► Quantity will increase
► Quality will decrease
► There will be no effect

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is an example of a piece-rate plan?

► Stock options
► Rs20 for each unit produced
► Productivity bonus
► Commission

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following helps to explain the current popularity of teams?

► Easy to manage
► Less expensive
► Use employee talents better
► Promote socialization

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following best demonstrates the effectiveness of self-managed teams?

► An increase in the number of teams required to manufacture a product
► A reduction in the number of employees qualified to participate in the teams
► A significant reduction in response time for resolving customer concerns
► An increase in the technology budget for connecting team members

http://groups.google.com/group/vuZs

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following teams are made up of employees from about the same hierarchical level?

► Problem-solving
► Self-managed
► Cross-functional
► Virtual

Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following is likely to generate the least innovative alternatives?

► Face-to-face interacting groups
► Brainstorming
► Delphi technique
► Nominal group technique

Question No: 18 ( Marks: 1 ) - Please choose one
When manager marketing is communicating with the manager production, it is called:

► Upward communication
► Downward communication
► Lateral communication
► Vertical communication

Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is NOT a barrier to effective communication?

► Filtering
► Silence
► Language
► Selective perception

http://groups.google.com/group/vuZs

Question No: 20 ( Marks: 1 ) - Please choose one
Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called:
► Filtering
► Defensiveness
► Selective perception
► Selective selection

Question No: 21 ( Marks: 1 ) - Please choose one
Messages conveyed through body movements and facial expressions are called:

► Non-verbals
► Physical characteristics
► Semantics
► Excitement

Question No: 22 ( Marks: 1 ) - Please choose one
Productivity, job satisfaction and turnover are _______.
► Moderating variables
► Dependent variables
► Independent variables
► Continuous variables

Question No: 23 ( Marks: 1 ) - Please choose one
Following a response by the termination or withdrawal of something unpleasant is called _________.

► Positive reinforcement
► Extinction
► Negative reinforcement
► Punishment

Question No: 24 ( Marks: 1 ) - Please choose one
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?

► Felt
► Displayed
► Conditional
► Exposed

Question No: 25 ( Marks: 1 ) - Please choose one

In the following steps of rational decision making, which would come first?

► Generate alternatives
► Identify criteria
► Make a choice
► Implement the decision

http://groups.google.com/group/vuZs

Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following is an advantage of oral communication?

► Permanent record of oral communication
► Accurate when passing through many people
► Chance for timely feedback
► More likely to be well thought out

Question No: 27 ( Marks: 1 ) - Please choose one
The oil company search for oil, refines and converts it into petrol and petroleum products. This statement shows which of the following component of an organization?
► People
► Technology
► Task
► Structure

Question No: 28 ( Marks: 1 ) - Please choose one
CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior?

► Positive reinforcement
► Negative reinforcement
► Punishment
► Extinction

Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is a common way for companies to encourage employees to behave ethically?

► Set examples of employees who behave unethically by terminating them
► Prosecute unethical employees
► Issue a code of ethics/conduct and train employees in the ethics of conducting business
► Administer annual ethics tests to employees

Question No: 30 ( Marks: 1 ) - Please choose one
Job satisfaction and employee performance are positively related when:

► Pay is linked with attendance
► Non-participative techniques are used
► Rewards are valued by employees
► Employee turnover is high

Question No: 31 ( Marks: 1 ) - Please choose one
Suppose you are a member of quality improvement team. Every member in your team gives usual suggestions regarding process improvements. But one of your team member suggests an innovative and totally new idea that is acknowledged by everyone. His idea is noticed because of which of the following external stimulus?

► Contrast
► Motion
► Novelty
► Intensity

http://groups.google.com/group/vuZs

Question No: 32 ( Marks: 1 ) - Please choose one
Mr. Shahzad has been performing successfully at work for several months. He believes that he will get a pay raise if he maintains this high level of performance. This belief is an example of which of the following according to expectancy theory?

► Effort-performance
► Performance-benefit
► Performance-outcome
► Performance-valence

Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following determines requirements of organization conversion process?

► Machinery, computers and human skills
► Raw material and capital
► Finished products and services
► HR and information system

Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following can be considered a method of social learning?

► Directories
► Purchase invoices
► TV commercial
► Work Manual

If personality characteristics were completely dictated by ______, they would be fixed at birth and no amount of experience could alter them.
Select correct option: Job satisfaction Heredity Environment Situations

(zh,vuzs)

1. Emotional intelligence appears to be especially relevant in jobs that demand which of the following?
Social Interaction
Commitment
Charisma

Leadership skills

Ref. Emotional intelligence is important for managers and people in leadership positions who must understand how others feel and manage these feelings.

Which of the following leadership model integrates the expectancy theory of motivation with the Ohio State leadership research?
Select correct option:
Path-goal
Contingency
Leader-participation
Leader-member exchange

ref: Path-Goal Theory
• One of the most respected approaches to leadership is the path-goal theory developed by
Robert House.
• It is a contingency model of leadership which extracts key elements from the Ohio State leadership research on initiating structure and consideration and the expectancy theory of motivation.

Http://groups.google.com/group/vuzs

www.vuzs.net

Which of the following statements about the determinants of personality is true?

Personality appears to be a result of external factors
Personality appears to be a result of mainly hereditary factors
Personality appears to be a result of mainly environmental factors

Personality appears to be a result of both hereditary and environmental factors

ref:Personality refers to a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors.

Alia has just presented her paper and has done a really good job. Why should you not want to present your own paper directly after she does?

To avoid the contrast effect

To avoid the stereotyping effect
To avoid the halo effect

To avoid the projection effect

ref: Contrast Effects
– Evaluations of a person’s characteristics that are affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics.

Which of the following types of teams would most likely be assembled to improve the efficiency of a company’s production process?
Cross-functional
Problem-solving
Self-managed
Virtual

Ref. Problem-Solving Teams
• Twenty years ago, teams were just beginning to grow in popularity and most took similar form.
They are typically composed of 5–12 hourly employees from the same department who met for a few hours each week to discuss ways of improving quality, efficiency, and the work environment.

Why most organizations develop multiple suppliers rather than give their business to only one?
To increase knowledge and information
To develop interdependence
To reduce dependency
To maximize power

Http://groups.google.com/group/vuzs

www.vuzs.net

Ref• Dependency, then, is inversely proportional to the alternative sources of supply.
a. This is why most organizations develop multiple suppliers rather using just one.

Which of the following is LEAST likely to create dependency?

Importance

Non substitutability
Power legitimacy
Supply and demand

ref:• Power does not require goal compatibility, merely dependencey

Group behavior, power, and conflict are central areas of study for _____________.
Sociologists
Anthropologists
Social psychologists
Operations analysts
Sociology:

• Group dynamics
• Work teams
• Communication
• Power
• Conflict
• Inter-group behavior

Which of the following answer choices is the best definition of attitude?
Attitudes are the yardstick by which one measures one’s actions
Attitudes are the emotional part of an evaluation of some person, object or event
Attitudes are evaluative statements of what one believes about something or someone
Attitudes are a measure of how the worth of an object, person or event is evaluated

Ref.
An attitude is a mental stage of readiness, learned and organized through experience, exerting a specific influence on a person’s response to people, objects, and situations with which it is related.
“A persistent tendency to feel and behave in a particular way toward some object”
1. Attitudes are evaluative statements that are either favorable or unfavorable concerning objects, people, or events.
2. Attitudes are not the same as values, but the two are interrelated.

Http://groups.google.com/group/vuzs

www.vuzs.net

which of the following is the expected weakness of group decision making?
Select correct option:
Less complete knowledge
More time will be used to make the decision
Employees will be less accepting of the group decision
The decision will probably be a lower quality decision

Disadvantages
1. Pressure in groups to conform
2. Domination by one forceful member or dominant clique
3. Amount of time required, because group is slower than individual to make a decision

Eden Corp has installed a new email system, but many staff members do not know of its features. Upper management decides to allocate a small portion of the company’s budget to solving this problem. A team that uses rational decision making to arrive at a solution should be aware that this case deviates from the assumptions of the rational decision making model in what way?

Select correct option:
There are cost constraints
The problem is not clearly defined
The options available to the team are not known
There are constraints on the options available

ref: rational decision making (pg 52)

Trust and trustworthiness affect a leader’s access to:
Select correct option:

Dedication and achievement

Persuasion and control
Power and influence
Knowledge and cooperation

Which of the following statements is true?
Select correct option:
Older employees have lower rates of avoidable absence than younger workers
Older employees are more likely to quit their job than younger workers
Older employees are perceived to be more flexible than younger workers
\Older employees generally have lower productivity than younger workers

Ref.

In general, older employees have lower rates of avoidable absence. However, they have higher rates of unavoidable absence, probably due to their poorer health associated with aging and longer recovery periods when injured.

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Your physician has advised you to take a series of medications. You comply because of his _________power.
Referent
Formal
Expert
Personal

Ref.

Expert power Obtaining compliance through one's knowledge or information

In the modern work world, where higher-level trust has been largely destroyed because of broken promises, it is likely to be replaced with which of the following type of trust?

Select correct option:

Reliance-based

Dependence-based

Knowledge-based

Identity-based

The primary change agents in an organization are:

Select correct option:

Employees

Managers

Leaders

Stakeholders

“Fahad is easy-going at home, but at work he becomes very tense and anxious.” This statement attributes Fahad’s personality more to which of the following?

Select correct option:

Heredity

Environment

Situation

Locus of control

Which of the following theories was proposed by Douglas McGregor?

Select correct option:

Hierarchy of needs theory

Theories X and Y

Two-factor theory

Expectancy theory

Which of the following term is used to describe broad range of feelings that people experience?

Select correct option:

Mood

Affect

Emotion

Emotional Intelligence

One of the shortcuts used to judge others involves evaluating a person based on how he/she compares to other individuals on the same characteristic. What is this shortcut called?

Select correct option:

Selective perception

The contrast effect

The halo effect

Stereotyping

Which of the following answer choices is the best definition of attitude?

Select correct option:

Attitudes are the yardstick by which one measures one’s actions

Attitudes are the emotional part of an evaluation of some person, object or event

Attitudes are evaluative statements of what one believes about something or someone

Attitudes are a measure of how the worth of an object, person or event is evaluated

Which one of the following would NOT be considered a human skill in Katz’s structure?

Select correct option:

Decision making

Communicating

Working as part of a team

Listening to others

Mr. Zulfiqar, Manager in ABC Company, always assume that employees don't like to work and avoid working whenever possible, So he uses to threaten employees to achieve their goals. Which theory is he applying?

Select correct option:

Theory Z

Theory Y

Theory X

Goal Setting Theory

Which one of the following is NOT a component of an organization

Select correct option:

People

Place

Structure

Task

What is/are the key element(s) of motivation?

Select correct option:

Intensity

Direction

Persistence

All of the given options

Which of the following terminal values was ranked as the most important by executives?

Select correct option:

Freedom

Self-respect

Family security

Social security

According to Robert Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess _____________ skills.

Select correct option:

Technical

Leadership

Problem-solving

Conceptual

Which of the following is NOT an important issue relating to goal-setting theory?

Select correct option:

Goal specificity

Equity among co-workers

Feedback

Defining the goal

An OB study would be least likely to be used to focus on which of the following problems?

Select correct option:

An increase in absenteeism at a certain company

A fall in productivity in one shift of a manufacturing plant

A decrease in sales due to growing foreign competition

Excessive turnover in volunteer workers at a non-profit organization

Which of the following is NOT one of the most common types of teams?

Select correct option:

Problem-solving

Interdepartmental

Self-managed

Cross functional

Which of the following term is used to define tendency to draw a general impression about an individual on the basis of a single characteristic?

Select correct option:

Contrast Effect

Halo effect

Self-Serving bias

Selective Perception

Group behavior, power, and conflict are central areas of study for _____________.

Select correct option:

Sociologists

Anthropologists

Social psychologists

Operations analysts

Which of the following is LEAST likely to create dependency?

Select correct option:

Importance

Non substitutability

Power legitimacy

Supply and demand ( not sure, pls confirm)

Hadia is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for careless work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hadia will most likely perceive that there is a problem in which of the following relationships?

Select correct option:

Rewards-personal goals

Performance-reward

Effort-performance

Rewards-effort

Explaining, measuring and changing behavior of humans or animals are concerned with:

Select correct option:

Operational analysts

Scientists

Psychologists

Sociologists

Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization?

Select correct option:

Disseminator

Spokesperson

Representative

Figurehead

The process of forming impression( through combining, integrating and interpreting information) of someone on the basis of previous attitude of ours, stimulus and current mood is called__________________.

Select correct option:

Selective Perception( not sure, pls confirm)

Mood

Behavior

Social Perception

Your company’s director of human resources suggests that the problem with the recruitment process is not the interviewers, but rather the fact that the interviewers lack a clear understanding of the traits and skills required for each position. Which type of team would be most likely to assemble to compile a list of the required skills?

Select correct option:

Virtual team

Self-managed team

Task force (not sure pls confirm)

Problem-solving team

The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization?

Select correct option:

A postal service interaction

A brainstorming session

A nominal group

An electronic meeting

Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis?

Select correct option:

The level of the group

The level of the individual

The level of the organization

The level of the culture

What is the term used for a general impression about an individual based on a single characteristic such as intelligence, sociability, or appearance?

Select correct option:

The contrast effect

Personal bias

The halo effect

Projection

If a person responds the same way over time, attribution theory states that the behavior shows:

Select correct option:

Distinctiveness

Consensus

Consistency

Continuity

Using operant conditioning, which of the following is NOT a method that can be used to change behavior?

Select correct option:

Negative reinforcement

Punishment

Counseling

Positive reinforcement

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

Select correct option:

Social Interaction

Commitment

Charisma

Leadership Skills

Which one of the following would be considered a motivator in the two-factor theory?

Select correct option:

Salary

Bonuses

Working conditions

Responsibility

The study which enables us to learn about human beings, their activities and societies is known as

Select correct option:

Political Science

Sociology

Anthropology

Organizational Behavior

Mr.Muneeb is responsible for corrective actions when his organization faces important and unexpected disturbance. What management role is he playing?

Select correct option:

Negotiator

Disturbance handler

Resource Allocator

Dissemenator

Rizwan is low on conscientiousness. This would lead you to suspect that which of the following statements is most likely to be true about Rizwan?

Select correct option:

He will be easily distracted

He will find comfort in the familiar

He will be comfortable with solitude

He will be nervous, depressed, and insecure

Miss Manaal, HR Executive of XYZ company, rejected all those candidates who graduated fromABCUniversity. It is an example of:

Select correct option:

Projection

Selective Perception

Stereotyping

Halo effect

___________ focuses on the study of people in relation to their social environment.

Select correct option:

Psychology

Sociology

Corporate strategy

Political science

Which of the following is the expected weakness of group decision making?

Select correct option:

Less complete knowledge

More time will be used to make the decision

Employees will be less accepting of the group decision

The decision will probably be a lower quality decision

Question # 1 of 15 ( Start time: 04:59:14 PM ) Total Marks: 1

Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through _____________

Select correct option:

Exit

Voice

Loyalty

Neglect

Question # 2 of 15 ( Start time: 04:59:41 PM ) Total Marks: 1

Which one of the following is NOT a component of an organization

Select correct option:

People

Place

Structure

Task

Question # 3 of 15 ( Start time: 05:00:26 PM ) Total Marks: 1

_______________ refers to the network of personal and social relations that is developed spontaneously between people associated with each other.

Select correct option:

Formal organization

Informal organization

Business organization

Government organization

Question # 4 of 15 ( Start time: 05:00:56 PM ) Total Marks: 1

A high score in which dimension of the Big Five model predicts good job performance for all occupational groups?

Select correct option:

Agreeableness

Conscientiousness

Emotional stability

Openness to experience

Question # 5 of 15 ( Start time: 05:01:33 PM ) Total Marks: 1

Imran is the head of a group at an advertising agency working with artists and designers to come up with effective branding of new products. Why is it particularly important for him to keep his team happy?

Select correct option:

People are more conscientious when they are in a good mood

People are more efficient when they are in a good mood

People are more productive when they are in a good mood

People are more creative when they are in a good mood

Question # 6 of 15 ( Start time: 05:02:26 PM ) Total Marks: 1

Ability to understand what is read or heard and the relationship of words to each other is called ___________

Select correct option:

Verbal comprehension

Non verbal comprehension

Perceptual speed

Memory

Question # 7 of 15 ( Start time: 05:03:03 PM ) Total Marks: 1

Which of the following is an environmental force that shapes personality?

Select correct option:

Gender

Height

Brain size

Experience

Question # 8 of 15 ( Start time: 05:03:53 PM ) Total Marks: 1

Which of the following is the expected weakness of group decision making?

Select correct option:

Less complete knowledge

More time will be used to make the decision

Employees will be less accepting of the group decision

The decision will probably be a lower quality decision

Question # 9 of 15 ( Start time: 05:04:26 PM ) Total Marks: 1

A national culture characteristic describing the extend to which a society feels threatened by uncertain and ambiguous situation and tries to avoid them is called__________________

Select correct option:

Short Term Orientation

Long Term Orientation

Uncertainty Avoidance

Performance Orientation

Question # 10 of 15 ( Start time: 05:05:15 PM ) Total Marks: 1

In attribution theory, what is distinctiveness?

Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations

Whether an individual displays consistent behaviors in similar situations

Whether an individual displays different behaviors in similar situations

Question # 12 of 15 ( Start time: 05:06:30 PM ) Total Marks: 1

Which of the following is NOT an important issue relating to goal-setting theory?

Select correct option:

Goal specificity

Equity among co-workers

Feedback

Defining the goal

Question # 13 of 15 ( Start time: 05:07:18 PM ) Total Marks: 1

Individuals with a high need to achieve prefer all of the following EXCEPT:

Select correct option:

Job situations with personal responsibility

A high degree of risk

Overcoming obstacles

Personal empowerment

Question # 14 of 15 ( Start time: 05:08:10 PM ) Total Marks: 1

Eden Corp has installed a new email system, but many staff members do not know of its features. Upper management decides to allocate a small portion of the company’s budget to solving this problem. A team that uses rational decision making to arrive at a solution should be aware that this case deviates from the assumptions of the rational decision making model in what way?

Select correct option:

There are cost constraints

The problem is not clearly defined

The options available to the team are not known

There are constraints on the options available

Question # 15 of 15 ( Start time: 05:09:01 PM ) Total Marks: 1

What trait does a decision maker need to have if they are to fully appraise a problem and even see problems that others are not aware of?

Select correct option:

Creativity

Conceptual style

Intuition

Individuality

|Mr.Muneeb is responsible for corrective actions when his organization faces important and unexpected disturbance. What management role is he |
|playing? |
|Select correct option: |
| Negotiator |
| Disturbance handler |
| Resource Allocator |
| Dissemenator |
| |
|Which one of the following group types is organizationally determined? |
|Select correct option: |
| Task |
| Work |
| Authority |
| Social |
| |
|Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of |
|_____________study. |
|Select correct option: |
| Organizational |
| Intuitive |
| Theoretical |
| Systematic |
| |
|In East, people like to work in groups and teams to achieve goals. It can be termed as which of the following cross cultural values: |
|Select correct option: |
| Collectivism |
| Individualism |
| Power Distance |
| Quantity of Life |
| |
|Protecting the interests of deprived and less powerful is known as__________ |
|Select correct option: |
| Obligation |
| Right |
| Justice |
| Duty |
| |
|India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization? |
|Select correct option: |
| A postal service interaction |
| A brainstorming session |
| A nominal group |
| An electronic meeting |
| |
|What term is used for intense feelings that are directed at someone or something? |
|Select correct option: |
| Affect |
| Cognition |
| Thoughts |
| Emotions |
| |
|Emotional intelligence appears to be especially relevant in jobs that demand which of the following? |
|Select correct option: |
| Social Interaction |
| Commitment |
| Charisma |
| Leadership Skills |
| |
|What term is used for the extent to which an individual displays different behaviors in different situations? |
|Select correct option: |
| |
| Continuity |
| Integrity |
| Stability |
| Distinctiveness |
| |
|“Fahad is easy-going at home, but at work he becomes very tense and anxious.” This statement attributes Fahad’s personality more to which of |
|the following? |
|Select correct option: |
| |
| Heredity |
| Environment |
| Situation |
| Locus of control |
| |
|Achievements, Honesty, Fairness and Concern for other are related with ___________ Values |
|Select correct option: |
| |
| Personal |
| Work |
| Instrumental |
| Terminal |
| |
|Ahmed believes that men perform better in oral presentations than women. What shortcut has been used in this case? |
|Select correct option: |
| |
| The halo effect |
| The contrast effect |
| Projection |
| Stereotyping |
| |
|What does MBO provide for the individual employee? |
|Select correct option: |
| |
| Specific personal performance objectives |
| Precise job descriptions |
| Explicit task objectives |
| Clear direction and purpose |
| |
|Which one of the following is NOT implied in the definition of power? |
|Select correct option: |
| |
| Influence |
| Potential |
| Dependency |
| Actualization |
| |
|When we rank an individual’s values in order of their __________, we obtain the person’s value system. |
|Select correct option: |
| |
| Intensity |
| Content |
| Context |
| Social needs |
| |
|Which of the following would be least likely to pose a barrier to cross-cultural communications? |
|Select correct option: |
| |
| Tone difference |
| Word connotations |
| Political correctness |
| Differences among perceptions |
| |
|If everyone who is faced with a similar situation responds in the same way,attribution theory states that the behavior shows _____. |
|Select correct option: |
| |
| Consensus |
| Similarity |
| Reliability |
| Consistency |

Question # 1 of 15 ( Start time: 01:47:19 PM ) Total Marks: 1
Which of the following is true of people with a Type A personality?
Select correct option:

They are generally content with their place in the world
They generally feel little need to discuss their achievements
They are easy going and relaxed that’s why take no tension of work
They have an intense desire to achieve and are extremely competitive

Question # 2 of 15 ( Start time: 01:48:40 PM ) Total Marks: 1
Characteristics such as age, gender and marital status are known as _______________
Select correct option:

Psychographic characteristics
Biographical characteristics
Geographical characteristics
Behavioral characteristics

Question # 3 of 15 ( Start time: 01:49:26 PM ) Total Marks: 1
The highest level of trust is exhibited in which of the following type of trust?
Select correct option:

Reward-based
Deterrence-based
Knowledge-based
Identification-based

Question # 4 of 15 ( Start time: 01:50:24 PM ) Total Marks: 1
Today’s managers understand that the success of any effort at improving quality and productivity must include ___.
Select correct option:

Quality management programs
Customer service improvements
Employee’s participation
Manufacturing simplification

Question # 5 of 15 ( Start time: 01:51:21 PM ) Total Marks: 1
Which of the following network structure requires high emergence of leadership?
Select correct option:

Wheel
Chain
All-channel
Diverse

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Question # 6 of 15 ( Start time: 01:52:48 PM ) Total Marks: 1
Which of the following statement is TRUE about Type B individuals?
Select correct option:

They are extremely competitive.
They have a sense of urgency,impatient and hostile.
They are fast workers and prefer quantity over quality
They are more relax and easy going.

Question # 7 of 15 ( Start time: 01:53:42 PM ) Total Marks: 1
Which one of the following words is the best synonym for “ability”, as the term is used in organizational behavior?
Select correct option:

Motivation
Capacity
Experience
Wisdom

Question # 8 of 15 ( Start time: 01:54:16 PM ) Total Marks: 1
Who proposed that intentions to work toward a goal are a major source of work motivation?
Select correct option:

Abraham Maslow
Jake Herzberg
Stephen McClelland
Edwin Locke

Question # 9 of 15 ( Start time: 01:55:38 PM ) Total Marks: 1
What trait does a decision maker need to have if they are to fully appraise a problem and even see problems that others are not aware of?
Select correct option:

Creativity
Conceptual style
Intuition
Individuality

Question # 10 of 15 ( Start time: 01:56:44 PM ) Total Marks: 1
Management functions of planning, organizing, leading and controlling were first classified by:
Select correct option:

Henry Mintzeberg
Henri Fayol
Marry Parker
Stephen Covey

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Question # 11 of 15 ( Start time: 01:57:07 PM ) Total Marks: 1
Alia has just presented her paper and has done a really good job. Why should you not want to present your own paper directly after she does?
Select correct option:

To avoid the stereotyping effect
To avoid the halo effect
To avoid the contrast effect
To avoid the projection effect

Question # 12 of 15 ( Start time: 01:58:24 PM ) Total Marks: 1
The organizations offer employee stock ownership programs to gain which of the following benefit?
Select correct option:

Increasing employee satisfaction
Reducing salaries
Reducing stress
Increasing productivity

Question # 13 of 15 ( Start time: 01:58:56 PM ) Total Marks: 1
Which of the following is NOT a key component of emotional intelligence?
Select correct option:

Self-awareness
Self-management
Commitment
Empathy

Question # 14 of 15 ( Start time: 01:59:40 PM ) Total Marks: 1
_______________ creates problem for employees when their job requires to display emotions incompatible with their actual feelings
Select correct option:

Depression
Emotional Labor
Stress
Anxiety

Question # 15 of 15 ( Start time: 02:00:31 PM ) Total Marks: 1
Emotional intelligence appears to be especially relevant in jobs that demand which of the following?
Select correct option:

Social Interaction
Commitment
Charisma
Leadership Skills

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---------------------------------------------------------------------------------------------------------------------------------

Question # 1 of 15 ( Start time: 02:02:10 PM ) Total Marks: 1
Asma has composed a list of concerns along with her suggestions for improving conditions. Asma is dealing with her dissatisfaction through ___.
Select correct option: Exit Voice Loyalty Neglect

Question # 2 of 15 ( Start time: 02:03:21 PM ) Total Marks: 1
Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability?
Select correct option: Memory Number Aptitude Deductive Reasoning Perceptual speed

Question # 3 of 15 ( Start time: 02:04:11 PM ) Total Marks: 1
Which of the following is not one of the four primary management functions?
Select correct option: Planning Staffing Organizing Leading

Question # 4 of 15 ( Start time: 02:04:26 PM ) Total Marks: 1
As a manager, one of Ali’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Ali performing, when he does this?
Select correct option: Leadership role Monitor role Figurehead role Spokesperson role

Question # 5 of 15 ( Start time: 02:05:23 PM ) Total Marks: 1
Maslow's Need theory was widely recognized by practicing managers during:
Select correct option: 1950s and 1960s 1960s and 1970s 1970s and 1980s 1980s and 1990s

Question # 6 of 15 ( Start time: 02:06:09 PM ) Total Marks: 1
When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising which of the following power?
Select correct option: Legitimate Coercive Reward Personal

Question # 7 of 15 ( Start time: 02:07:20 PM ) Total Marks: 1
Which of the following factors make it imperative that organizations be fast and flexible?
Select correct option: Temporariness Corporate excess Advances in corporate strategy Globalization

The process of forming impression( through combining, integrating and interpreting information) of someone on the basis of previous attitude of ours, stimulus and current mood is called________________.
Select correct option: Selective Perception Mood Behavior Social Perception

Question # 9 of 15 ( Start time: 02:08:21 PM ) Total Marks: 1
Which of the following network structure requires high emergence of leadership?
Select correct option: Wheel Chain All-channel Diverse

Question # 10 of 15 ( Start time: 02:08:57 PM ) Total Marks: 1
A national culture characteristic describing the extend to which a society feels threatened by uncertain and ambiguous situation and tries to avoid them is called________________
Select correct option: Short Term Orientation Long Term Orientation Uncertainty Avoidance Performance Orientation

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Question # 11 of 15 ( Start time: 02:09:52 PM ) Total Marks: 1

Which of the following statements is true?
Select correct option: Older employees have lower rates of avoidable absence than younger workers Older employees are more likely to quit their job than younger workers Older employees are perceived to be more flexible than younger workers Older employees generally have lower productivity than younger workers

Question # 12 of 15 ( Start time: 02:11:05 PM ) Total Marks: 1
What do we call it when we judge someone on the basis of our perception of the group to which he/she belongs?
Select correct option: Stereotyping Categorizing Halo effect Prototyping

Question # 13 of 15 ( Start time: 02:11:35 PM ) Total Marks: 1
According to the goal-setting theory of motivation, highest performance is reached when goals are set to which level?
Select correct option: Impossible but inspirational Difficult but attainable Only marginally challenging Easy and attainable

Suspending an employee for dishonest behavior is an example of which method of shaping behavior?
Select correct option: Extinction Negative reinforcement Punishment Positvie reinforcement

The more consistent a behavior, the more the observer is inclined to ___.
Select correct option: Attribute it to interpretation Attribute it to internal causes Attribute it to consensus Attribute it to external causes

Rater Errors comprised of the following EXCEPT:
Select correct option: Central Tendency Leniency Mis-perception Harshness

The degree, to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.
Select correct option: Job satisfaction Job involvement Job stability Job enrichment

Job satisfaction is best described as __________.
Select correct option: A result A value An attitude A discipline

Which of the following statement is TRUE about Type B individuals?
Select correct option: They are extremely competitive. They have a sense of urgency,impatient and hostile. They are fast workers and prefer quantity over quality They are more relax and easy going.

Asma has composed a list of concerns along with her suggestions for improving conditions. Asma is dealing with her dissatisfaction through ___.
Select correct option: Exit Voice Loyalty Neglect

In East, people like to work in groups and teams to achieve goals. It can be termed as which of the following cross cultural values:
Select correct option: Collectivism Individualism Power Distance Quantity of Life

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of _____________study.
Select correct option: Organizational Intuitive Theoretical Systematic

Which one of the following group types is organizationally determined?
Select correct option: Task Work Authority Social

Mr.Muneeb is responsible for corrective actions when his organization faces important and unexpected disturbance. What management role is he playing?
Select correct option: Negotiator Disturbance handler Resource Allocator Dissemenator

Protecting the interests of deprived and less powerful is known as__________
Select correct option: Obligation Right Justice Duty

The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization?
Select correct option: A postal service interaction A brainstorming session A nominal group An electronic meeting

What term is used for intense feelings that are directed at someone or something?
Select correct option: Affect Cognition Thoughts Emotions

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?
Select correct option: Social Interaction Commitment Charisma Leadership Skills

Explaining, measuring and changing behavior of humans or animals are concerned with:
Select correct option: Operational analysts Scientists Psychologists Sociologists

Which of the following is NOT consistent with rational decision-making?
Select correct option: Consistency Value-maximizing Restraints Ranking of criteria

Studies indicate that which of the following tends to decrease with increased tenure?
Select correct option:

Job satisfaction
Productivity
Absenteeism
Raises and promotion

In the modern work world, where higher-level trust has been largely destroyed because of broken promises, it is likely to be replaced with which of the following type of trust?
Select correct option:

Reliance-based
Dependence-based
Knowledge-based
Identity-based

The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes which of the following component of an attitude?
Select correct option:

Cognitive
Affective
Behavioral
Reflective

An organization has started sending its people to training to help them develop more effective leadership styles. The organization is actually in supporting which of the following?
Select correct option:

Trait theories
Behavioral theories
Fiedler’s contingency model
The reflection effect

Which one of the following is NOT included in the 4-Ps of Continuous Improvement:
Select correct option:

Product
Place
People
Processes

Mr.Adnan is an effective and good manager because he has the ability to handle emotions of employees.Which element of Emotional intelligence is Mr.Adnan equipped with?
Select correct option:

Social Skill
Empathy
Self Motivation
Self Managemen

A national culture characteristic describing the extend to which a society feels threatened by uncertain and ambiguous situation and tries to avoid them is called________________
Select correct option:

Short Term Orientation
Long Term Orientation
Uncertainty Avoidance
Performance Orientation

In the communication process, which of the following steps occurs first?
Select correct option:

Transmitting
Decoding
Encoding
Understanding

Transactional leadership is addressed by all of the following leadership theories EXCEPT:
Select correct option:

Transformational leadership theory
Path-goal theory
Fiedler's leadership model
The leader-participation model

Which of the following is NOT a step involved in rational decision making model
Select correct option:

Selecting the best alternative
Evaluating the alternatives
Evaluating the Problem
Defining the problem

Organizational part having legitimacy and official recognition is called
Select correct option:

Non Governmental Organization
Formal Organization
International Organization
Informal Organization

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?
Select correct option:

Social Interaction
Commitment
Charisma
Leadership Skills

Which of the following type of leader is likely to have the most profound effect on his or her followers?
Select correct option:

Educational
Directive
Transformational
Transactional

A person or group with a direct interest, involvement, or investment in organization is called _
Shareholder
Stakeholder Stockholder Patron

Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?
Select correct option: Anger Fear Hate Sadness

Which of the following is an environmental force that shapes personality?
Select correct option: Gender Height Brain size Experience

Which of the following is NOT an important issue relating to goal-setting theory?
Select correct option: Goal specificity Equity among co-workers Feedback Defining the goal

Rater Errors comprised of the following EXCEPT:
Select correct option: Central Tendency Leniency Mis-perception Harshness

Question # 5 of 15 ( Start time: 03:15:11 PM ) Total Marks: 1
The highest level of trust is exhibited in which of the following type of trust?
Select correct option: Reward-based Deterrence-based Knowledge-based Identification-based

Ref by Zubair:

highest level of trust is achieved when there is an emotional connection between the parties. This is called identification-based trust

Which of the following theories was proposed by Douglas McGregor?
Select correct option: Hierarchy of needs theory Theories X and Y Two-factor theory Expectancy theory

Which of the following is one of the relationships proposed in expectancy theory?
Select correct option: Reward-satisfaction relationship Satisfaction-performance relationship Rewards-personal goals relationship Effort-satisfaction relationship

Which of the following is ‘NOT’ one of the most common reasons people join groups?
Select correct option: Security Status Equity Power

Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing?
Select correct option: Culture shock Foreign culture Alien culture Adventure

How is the satisfying decision maker best characterized?
Select correct option: As using rationality As using bounded rationality As affected by anchoring bias As relying on others to make decisions

What term is used for intense feelings that are directed at someone or something?
Select correct option: Affect Cognition Thoughts Emotions

In Maslow's Hierarchy of needs, the individual's sence of belonging and love is classified in which of the following needs?
Select correct option: Self-Actualization Needs Esteem Needs Safety Needs Social Needs

_______________ creates problem for employees when their job requires to display emotions incompatible with their actual feelings
Select correct option: Depression Emotional Labor Stress Anxiety

If personality characteristics were completely dictated by ______, they would be fixed at birth and no amount of experience could alter them.
Select correct option: Job satisfaction Heredity Environment Situations

The primary change agents in an organization are:
Select correct option:

Employees
Managers
Leaders
Stakeholders

Asim telephones her employee, Nadeem, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asim is:
Select correct option:

The sender
The receiver
The channel
The encoder

Which of the following is not considered as a characteristic of organizations?
Select correct option:

Social entities
Goal oriented
Closed system
Deliberately structured

Which of the following is not considered as a characteristic of organizations?
Select correct option:

Social entities
Goal oriented
Closed system
Deliberately structured

_______________ creates problem for employees when their job requires to display emotions incompatible with their actual feelings
Select correct option:

Depression
Emotional Labor
Stress
Anxiety

The process of forming impression( through combining, integrating and interpreting information) of someone on the basis of previous attitude of ours, stimulus and current mood is called________________.
Select correct option:

Selective Perception
Mood
Behavior
Social Perception

Which of the following is NOT a key component of emotional intelligence?
Select correct option:

Self-awareness
Self-management
Commitment
Empathy

In attribution theory, what is distinctiveness?
Select correct option:

Whether an individual displays consistent behaviors in different situations
Whether an individual displays different behaviors in different situations
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

Which of the following is LEAST likely to create dependency?
Select correct option:

Importance
Non substitutability
Power legitimacy
Supply and demand

According to Robert Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess ___________ skills.
Select correct option:

Technical
Leadership
Problem-solving
Conceptual

How is gain-sharing an improvement on profit sharing?
Select correct option:

It focuses on productivity gains rather than profits
Superior employees can receive incentive even when the organization isn’t profitable
It does not distribute profits, only gains in profits
It rewards behaviors that are less influenced by external factors

Mr.Junaid rated Mr.Jibran high in his job evaluation because both belong to same area and graduated from the same University. It is an example of:
Select correct option:

Central Tendency
Halo effect
Similar-to-me effect
Misperception

Which of the following leadership behaviors are identified by the path-goal theory?
Select correct option:

Supportive, employee-oriented, laissez-faire and participative
Achievement-oriented, supportive, humanistic, and directive
Participative, achievement-oriented, directive, and supportive
Directive, participative, supportive, and laissez-faire

Mr.Nasir usually achieves high goals and perform well in difficult tasks because he believes in his abilities. It shows which of the following personality characteristic of Mr. Nasir in organization?
Select correct option:

Self Efficacy
Locus of Control
Self Monitoring
Self Esteem

Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis?
Select correct option:

The level of the group
The level of the individual
The level of the organization
The level of the culture

Protecting the interests of deprived and less powerful is known as__________
Select correct option:

Obligation
Right
Justice
Duty

Question # 2 of 15 ( Start time: 04:17:31 PM ) Total Marks: 1
Organizational part having legitimacy and official recognition is called
Select correct option:

Non Governmental Organization
Formal Organization
International Organization
Informal Organization

Mr.Ajmal is considered as one of the most organized and self-disciplined employee of XYZ company. He is exhibiting which of the following dimension of the Big five model of personality?
Select correct option:

Agreeableness
Open to Experience
Conscientiousness
Emotional Stability

The primary change agents in an organization are:
Select correct option:

Employees
Managers
Leaders
Stakeholders

Asma has composed a list of concerns along with her suggestions for improving conditions. Asma is dealing with her dissatisfaction through ___.
Select correct option:

Exit
Voice
Loyalty
Neglect

How many determinants of human behavior in an organization are studied in Organizational Behavior(OB)?
Select correct option:

1
2
3
4

Question # 7 of 15 ( Start time: 04:23:19 PM ) Total Marks: 1
_________ focuses on the study of people in relation to their social environment.
Select correct option:

Psychology
Sociology
Corporate strategy
Political science

Which of the following is one of the relationships proposed in expectancy theory?
Select correct option:

Reward-satisfaction relationship
Satisfaction-performance relationship
Rewards-personal goals relationship
Effort-satisfaction relationship

Which of the following is the most productive stage in group development?
Select correct option:

Producing
Increasing
Maturity
Performing

Your physician has advised you to take a series of medications. You comply because of his _________power.
Select correct option:

Referent
Formal
Expert
Personal

Job satisfaction is best described as __________.
Select correct option:

A result
A value
An attitude
A discipline

Workers in Pakistan are entitled to receive pension, medical facilities and gratuity come under:
Select correct option:

Human Rights
Moral Rights
Legal Rights
Personal Rights

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?
Select correct option:

Anthropology
Psychology
Political science
Operations research

Which one of the following would be considered a motivator in the two-factor theory?
Select correct option:

Salary
Bonuses
Working conditions
Responsibility

What is the term used for the situation where employees are allowed to pick and choose from among a menu of benefit options?

Select correct option:

Flexible pay

Benefit menu options

Flexible benefits

Benefit participation

Which of the following answer choices is the best definition of attitude?

Attitudes are the yardstick by which one measures one’s actions

Attitudes are the emotional part of an evaluation of some person, object or event

Attitudes are evaluative statements of what one believes about something or someone (Corrrect)

Attitudes are a measure of how the worth of an object, person or event is evaluated

Determining how tasks are to be grouped is part of which management function?

Planning

Leading

Controlling

Organizing (Corrrect)

Which one of the following would NOT be considered a human skill in Katz’s structure?

Decision making (Corrrect)

Communicating

Working as part of a team

Listening to others

Which of the following is not one of the four primary management functions?

Planning

Staffing(Corrrect)

Organizing

Leading

The process of forming impression( through combining, integrating and interpreting information) of someone on the basis of previous attitude of ours, stimulus and current mood is called__________________.

Selective Perception

Mood

Behavior(Corrrect)

Social Perception

Using operant conditioning, which of the following is NOT a method that can be used to change behavior?

Negative reinforcement

Punishment

Counseling(Corrrect)

Positive reinforcement

If everyone who is faced with a similar situation responds in the same way,attribution theory states that the behavior shows _____.

Consensus (Corrrect)

Similarity

Reliability

Consistency

Which one of the following is NOT included in the 4-Ps of Continuous Improvement:

Product

Place(Corrrect)

People

Processes

The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?

Perceiver

Target

Reality

Situation (Corrrect)

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

Extroversion

Introversion

Emotional stability

Agreeableness

What does consensus refer to in attribution theory?

There is general agreement about a perception

Different people perceive a situation similarly

Different people respond the same way in the same situation(Corrrect)

All people behave precisely the same way in certain situations

What is/are the key element(s) of motivation?

Intensity

Direction

Persistence

All of the given options (Corrrect)

Imran is the head of a group at an advertising agency working with artists and designers to come up with effective branding of new products. Why is it particularly important for him to keep his team happy?

People are more conscientious when they are in a good mood

People are more efficient when they are in a good mood

People are more productive when they are in a good mood

People are more creative when they are in a good mood(Corrrect)

Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing?

Culture shock (Corrrect)

Foreign culture

Alien culture

Adventure

Question # 1 of 15 ( Start time: 05:23:19 PM ) Total Marks: 1

Sana is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sana most likely using?

Select correct option:

Contrast effect

Halo effect

Stereotyping

Projection (Correct)

Question # 2 of 15 ( Start time: 05:23:49 PM ) Total Marks: 1

All of the following are Decision-making styles EXCEPT:

Select correct option:

Analytical

Conceptual

Ethical (Correct)

Behavioral

Question # 3 of 15 ( Start time: 05:24:03 PM ) Total Marks: 1

Which of the following term is used to define tendency to draw a general impression about an individual on the basis of a single characteristic?

Select correct option:

Contrast Effect

Halo effect(Correct)

Self-Serving bias

Selective Perception

Question # 4 of 15 ( Start time: 05:24:15 PM ) Total Marks: 1

Dissatisfied customers have _____________ effect on employee's job satisfaction.

Select correct option:

Negative(Correct)

Positive

Neutral

No

Question # 6 of 15 ( Start time: 05:29:59 PM ) Total Marks: 1

What is the term used for the situation where employees are allowed to pick and choose from among a menu of benefit options?

Select correct option:

Flexible pay

Benefit menu options

Flexible benefits

Benefit participation

Question # 7 of 15 ( Start time: 05:30:52 PM ) Total Marks: 1

The most important aspect of power is probably that it:

Select correct option:

Involves control (Correct)

Tends to corrupt people

Is counterproductive

Is a function of dependency?

Question # 8 of 15 ( Start time: 05:31:18 PM ) Total Marks: 1

Which of the following is NOT a step involved in rational decision making model

Select correct option:

Selecting the best alternative

Evaluating the alternatives

Evaluating the Problem(Correct)

Defining the problem

Question # 9 of 15 ( Start time: 05:32:05 PM ) Total Marks: 1

Mr. Zulfiqar, Manager in ABC Company, always assume that employees don't like to work and avoid working whenever possible, So he uses to threaten employees to achieve their goals. Which theory is he applying?

Select correct option:

Theory Z

Theory Y

Theory X(Correct)

Goal Setting Theory

Question # 10 of 15 ( Start time: 05:32:39 PM ) Total Marks: 1

Which of the following terminal values was ranked as the most important by executives?

Select correct option:

Freedom

Self-respect(Correct)

Family security

Social security

Question # 11 of 15 ( Start time: 05:32:54 PM ) Total Marks: 1

Miss Manaal, HR Executive of XYZ company, rejected all those candidates who graduated from ABC University. It is an example of:

Select correct option:

Projection

Selective Perception

Stereotyping(Correct)

Halo effect

Question # 12 of 15 ( Start time: 05:33:14 PM ) Total Marks: 1

When diversity is not managed properly, there is a potential for _____________.

Select correct option:

Higher creativity

Communication benefits

Labor cost inequities

Higher turnover(Correct)

Question # 13 of 15 ( Start time: 05:34:01 PM ) Total Marks: 1

Which of the following is one of the relationships proposed in expectancy theory?

Select correct option:

Reward-satisfaction relationship

Satisfaction-performance relationship

Rewards-personal goals relationship

Effort-satisfaction relationship

Question # 14 of 15 ( Start time: 05:36:19 PM ) Total Marks: 1

Which one of the following is NOT included in the 4-Ps of Continuous Improvement:

Select correct option:

Product

Place

People

Processes

Question # 15 of 15 ( Start time: 05:36:30 PM ) Total Marks: 1

Your boss never gives you the benefit of the doubt. When you were late back from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of _____.

Select correct option:

Self-serving bias

Selective perception

Fundamental attribution error

Inconsistency

Question # 1 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
A management function of a manager in which he/she maintains a network of outside contacts who provides favors and information is:
Select correct option:
Monitor
Leader
Liaison
Entrepreneur

Question # 2 of 15 ( Start time: 11:51:51 PM ) Total Marks: 1
Your physician has advised you to take a series of medications. You comply because of his _________power.
Select correct option:
Referent
Formal
Expert
Personal

Question # 3 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
Why most organizations develop multiple suppliers rather than give their business to only one?
Select correct option:
To increase knowledge and information
To develop interdependence
To reduce dependency
To maximize power

Question # 4 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
The power that the College Dean has been granted by the University over the faculty is termed as which of the following power?
Select correct option:
Academic
Positional
Legitimate
Organizational

Question # 5 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of _____________study.
Select correct option:
Organizational
Intuitive
Theoretical
Systematic

Question # 6 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1 Which of the following is ‘NOT’ one of the most common reasons people join groups?
Select correct option:
Security
Status
Equity
Power

Question # 7 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
What is generally considered to be the single "BEST" thing that managers can do to improve performance?
Select correct option:
Set specific, challenging goals
Allocate tasks depending on personality
Give abundant opportunities for employee growth
Concentrate on intrinsic rewards

Question # 8 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?
Select correct option:
Anger
Fear
Hate
Sadness

Question # 9 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
Which of the following is a reason that the study of organizational behavior is useful?
Select correct option:
Human behavior is not random
Human behavior is not consistent
Human behavior is rarely predictable
Human behavior is often not sensible

Question # 10 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1 Hadia is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for careless work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hadia will most likely perceive that there is a problem in which of the following relationships?
Select correct option:
Rewards-personal goals
Performance-reward
Effort-performance
Rewards-effort

Question # 11 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
Which of the following abilities one should have to perform the job of a beach lifeguard?
Select correct option:
To have strong muscles only
To have inductive reasoning skills
To have deductive reasoning skills
Strong spatial-visualization abilities and body coordination

Question # 12 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth is known as __________:
Select correct option:
Job Satisfaction
Job Enrichment
Job Specification
Job Involvement

Question # 13 of 15 ( Start time: 12:01:01 AM ) Total Marks: 1
What term is used for the extent to which an individual displays different behaviors in different situations?
Select correct option:
Continuity
Integrity
Stability
Distinctiveness

Question # 14 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
Ahmed believes that men perform better in oral presentations than women. What shortcut has been used in this case?
Select correct option:
The halo effect
The contrast effect
Projection
Stereotyping

Question # 15 of 15 ( Start time: 12:02:15 AM ) Total Marks: 1
All of the following are Decision-making styles EXCEPT:
Select correct option:
Analytical
Conceptual
Ethical
Behavioral