Hrm Xyz Bank

HR-Related Negative Symptoms * Inconsistency of salary structure * Inconsistency of grading system * Weak performance measures in non business tasked divisions * No appropriate impact on performance vs benefits * Poor HR calibers * HR is mainly serving Top Management * HR not fully committed to their tasks (e.g. headcounts, leave) * Lack of punctuality policy implementation * Lack of staff commitment (e.g. no response to emails, telephone calls) * Lack of transparent corporate communication * Lack of clear conflict policy (e.g. challenges with direct lines) * Poor Training system (poor sessions, individual requirements) * Sudden and frequent changes in staff services system, pro-rata * Additional un-announced benefits to Senior Management, in time of crises * Poor Staffing * Lack of clear development path especially with Non-performing * Lack of any detention measures to staff members in general and especially general services team. * In-accurate Job Analysis

Root Cause Analysis of HR Symptoms

• Inconsistency of salary structure
Staffing has not been carried out properly;
No clear salary hierarchy;

• Inconsistency of grading system
Only functional division had the upper hand in the staffing process, which again was not carried out properly

• Weak performance measures in non business tasked divisions
Divisions were created without proper job analysis;
No clear KPIs for each individual division.

• No appropriate impact on performance vs benefits
Staff members are used to receive equal services (wrongly called benefits) , thus linking special compensation to performance creates havoc at the population, since Management doesn’t take enough measures in educating people and guiding their paths.

• Poor HR calibers
Old system of internally transferring non performers of other divisions to HR
Poor staffing process
Personnel and HR were not differentiated
Turn around time of