Hsp Case Studies
4.) Describe a situation where you took the initiative to provide leadership on an important issue or project. Provide specific information on your role and the outcome of the issue/project.
One of the classes I took in school was Organizational Management. A substantial part of the course was conducting a detailed analysis of a government organization. My working group chose to conduct a review of Hennepin Country's Human Services and Public Health Department (HSPHD). The reason for our selection was its recent transition to the Client Service Delivery Model (CDSM), which represented a major overhaul in HSPHD's service provision infrastructure. The format for producing the memorandum was to produce discrete assignments that answered parts
of the overall paper as a group that were then brought together and fashioned into the final product for Assistant Country Administrator Engstrom.
Of the eight assignments I either wrote, edited, and submitted a number of them on behalf of my cohort. The first assignment was entirely collaborative and it delineated the basic organizational structure in which the HSPHD was located; it also stated that the CDSM allowed for more holistic delivery of clients' needs, but also increased decentralization of the HSPHD putting it at risk for fragmentation of their central identity and possible uneven meeting of clients' needs. The second assignment was again a collaborative product resulting from a group meeting. In it we conducted a stakeholder analysis, in which we enumerated both internal and external stakeholders, finding not surprisingly many more of the latter. I wrote up both of these and two other sections, while other group members prepared the presentation, and one interviewed an employee. I then took all the sections and the summaries that bridged their content that my team mates had typed up, and turned this analysis into a series of recommendations to improve implementation of the CDSM model that would allow the HSPHD to fully actualize its stated mission. I then submitted it and our group received an A.
One of the classes I took in school was Organizational Management. A substantial part of the course was conducting a detailed analysis of a government organization. My working group chose to conduct a review of Hennepin Country's Human Services and Public Health Department (HSPHD). The reason for our selection was its recent transition to the Client Service Delivery Model (CDSM), which represented a major overhaul in HSPHD's service provision infrastructure. The format for producing the memorandum was to produce discrete assignments that answered parts
of the overall paper as a group that were then brought together and fashioned into the final product for Assistant Country Administrator Engstrom.
Of the eight assignments I either wrote, edited, and submitted a number of them on behalf of my cohort. The first assignment was entirely collaborative and it delineated the basic organizational structure in which the HSPHD was located; it also stated that the CDSM allowed for more holistic delivery of clients' needs, but also increased decentralization of the HSPHD putting it at risk for fragmentation of their central identity and possible uneven meeting of clients' needs. The second assignment was again a collaborative product resulting from a group meeting. In it we conducted a stakeholder analysis, in which we enumerated both internal and external stakeholders, finding not surprisingly many more of the latter. I wrote up both of these and two other sections, while other group members prepared the presentation, and one interviewed an employee. I then took all the sections and the summaries that bridged their content that my team mates had typed up, and turned this analysis into a series of recommendations to improve implementation of the CDSM model that would allow the HSPHD to fully actualize its stated mission. I then submitted it and our group received an A.