Human Resources Management
UNIVERSITY OF MACAU
FACULTY OF BUSINESS ADMINISTRATION
MGMT 332: HUMAN RESOURCES
MANAGEMENT
Case Study
&
First Semester 2012/2013
Teacher: Dr. Lai Jennifer
Andreia Gonçalves Maricato, No: B-B2- 0557-1
Chan Ka Ian, No: B-B0-02569
Chao I Nok, No: B-B0-0028-8
Che Chin Tong, No: B-B0-02333
Inês Correia de Barros Fontoura, No: B-B2-0560-1
Joana Rita da Fonseca Robalo Lisboa, No: B-B2-0562-9
Leong Weng Han, No: B-B0-0094-2
Wong On Kei, No: B-B0- 0201-0
INDEX
1. EXECUTIVE SUMMARY
3
2. COMPANIE’S INTRODUCTION
4
2.1.
HOVIONE
4
2.2.
SONAE MC
4
3. HUMAN RESOURCES MANAGEMENT
4
3.1.
HUMAN RESOURCES DEPARTMENT
5
3.2.
CHALLENGES AND PROBLEMS IN HRM
6
4. RECRUITMENT AND PLACEMENT
7
4.1.
PLANNING AND RECRUITING
7
4.2.
EMPLOYEE TESTING AND SELECTION
8
5. TRAINING AND DEVELOPMENT
9
5.1.
TRAINING AND DEVELOPING EMPLOYEES
9
5.2.
PERFORMANCE MANAGEMENT AND APPRAISAL
11
6. COMPENSASTION METHODS
13
6.1.
PAY FOR PERFORMANCE AND FINANCIAL INCENTIVES
13
6.2.
BENEFITS AND SERVICES
14
7. RECOMMENDATIONS
14
8. CONCLUSION
16
9. APPENDIXES
17
University of Macau – Faculty of Business Administration
Human Resources Management – November 2012
2
1. EXECUTIVE SUMMARY
In the recent years, the Human Resources Management area suffered drastic changes which have been responsible for the excellence contribution of intellectual capital that symbolizes, more than anything, the importance of the human factor for the success and sustainability of the organizations. Actually, the main competitive advantage of firms stems from their human capital; employees are the most important asset of any organization. Therefore, it is imperative for companies to concern with the development, motivation and involvement of the employees to ensure their commitment in order to accomplish strategic goals.
In this paper we intend to compare
FACULTY OF BUSINESS ADMINISTRATION
MGMT 332: HUMAN RESOURCES
MANAGEMENT
Case Study
&
First Semester 2012/2013
Teacher: Dr. Lai Jennifer
Andreia Gonçalves Maricato, No: B-B2- 0557-1
Chan Ka Ian, No: B-B0-02569
Chao I Nok, No: B-B0-0028-8
Che Chin Tong, No: B-B0-02333
Inês Correia de Barros Fontoura, No: B-B2-0560-1
Joana Rita da Fonseca Robalo Lisboa, No: B-B2-0562-9
Leong Weng Han, No: B-B0-0094-2
Wong On Kei, No: B-B0- 0201-0
INDEX
1. EXECUTIVE SUMMARY
3
2. COMPANIE’S INTRODUCTION
4
2.1.
HOVIONE
4
2.2.
SONAE MC
4
3. HUMAN RESOURCES MANAGEMENT
4
3.1.
HUMAN RESOURCES DEPARTMENT
5
3.2.
CHALLENGES AND PROBLEMS IN HRM
6
4. RECRUITMENT AND PLACEMENT
7
4.1.
PLANNING AND RECRUITING
7
4.2.
EMPLOYEE TESTING AND SELECTION
8
5. TRAINING AND DEVELOPMENT
9
5.1.
TRAINING AND DEVELOPING EMPLOYEES
9
5.2.
PERFORMANCE MANAGEMENT AND APPRAISAL
11
6. COMPENSASTION METHODS
13
6.1.
PAY FOR PERFORMANCE AND FINANCIAL INCENTIVES
13
6.2.
BENEFITS AND SERVICES
14
7. RECOMMENDATIONS
14
8. CONCLUSION
16
9. APPENDIXES
17
University of Macau – Faculty of Business Administration
Human Resources Management – November 2012
2
1. EXECUTIVE SUMMARY
In the recent years, the Human Resources Management area suffered drastic changes which have been responsible for the excellence contribution of intellectual capital that symbolizes, more than anything, the importance of the human factor for the success and sustainability of the organizations. Actually, the main competitive advantage of firms stems from their human capital; employees are the most important asset of any organization. Therefore, it is imperative for companies to concern with the development, motivation and involvement of the employees to ensure their commitment in order to accomplish strategic goals.
In this paper we intend to compare