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IDENTIFY THE KEY ELEMENTS OF THE RESISTANCE TO CHANGE DESCRIBED IN THIS SITUATION.

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IDENTIFY THE KEY ELEMENTS OF THE RESISTANCE TO CHANGE DESCRIBED IN THIS SITUATION.
1. INTRODUCTION

1.1 The current changes in the public service at this time is very fast and brings with it challenges very different from before.

1.2 Globalization has opened up space for easy access to markets, technology, capital, labor and other inputs.

1.3 Development of information technology gives us the space to deal with the problem in a more rapid, transparent and flexible. This gives a space to think about new methods of public servants in relation to its customers aimed at improving the delivery of services.

1.4 At this time the services customers want fast, accurate, easy and friendly. At the same time, information technology create a pressure for faster decision-making or immediately through the use of information technology.

1.5 For public services, human capital is an important asset and should be managed and developed strategically. The Human Resource Management Division and will implement various changes and improvements to align human capital management practices with the vision, mission and objectives to be achieved and the nation state.

1.6 Operational Plan Training (Training Road Map) Majlis Perbandaran Alor Gajah
(MPAG) has been developed to conform and meet the requirements of the Human Resources Strategic Plan, which aims; setting strategic direction, ensuring organizational capacity; manage quality employees; developing competency resources mankind, performance management, recognition and reward, and a culture of high potential work.

1.7 MPAG public servants in general and himself in particular, must adapt to the immediate access to information, changes and customer expectations of stake holders as well as the ever-changing technology and improved from time to time. By The Such courses followed by all officers and staff MPAG used for their preparation to face any challenges and problems in service. MPAG Training Operational Plan is designed for a period of five (5) year period from 2010 to 2015. Alor Gajah


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