Iibm Sem Ii - Business Communication
IIBM Institute of Business Management
Examination Paper MM.100
Business Communication
Section A: Objective Type (30 marks)
This section consists of multiple choices and Short Notes type questions.
Answer all the questions.
Part one questions carry 1 mark each & Part Two questions carry 4 marks each.
Part one:
Multiple choices:
1. __________is an essential function of Business Organizations:
b. Communication
2. Physiological Barriers of listening are:
a. Hearing impairment
3. Which presentation tends to make you speak more quickly than usual?
b. Oral
4. What is the main function of Business Communication:
c. Persuasion
5. The responsibilities of the office manager in a firm that produces electronics spares is:
d. All of the above
6. Labov’s Storytelling Model based on:
a. Communication through speech
7. Diagonal Communication is basically the:
b. Communication between the CEO and the managers
8. How to make Oral Communication Effective?
d. All of the above
9. Direct Eye contact of more than 10 seconds can create:
a. Discomfort & Anxiety
10. Encoding means:
a. Transmission
Part Two:
1. Define Communication. How can you classify Communication?
2. Explain ‘Space Language’.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of Business Reports?
5. What is Synopsis?
1. Define Communication. How can you classify Communication?
Communication may be defined as interchange of thought or information between two or more persons to bring about mutual understanding and desired action. It is the information exchange by words or symbols. It is the exchange of facts, ideas and viewpoints which bring about commonness of interest, purpose and efforts.
American Management Association defines, ‘Communication is any behaviour that results in an exchange of meaning’
Classification of Communication
(1) Written communication
(2) Oral / Verbal Communication
(3) Non-Verbal
Examination Paper MM.100
Business Communication
Section A: Objective Type (30 marks)
This section consists of multiple choices and Short Notes type questions.
Answer all the questions.
Part one questions carry 1 mark each & Part Two questions carry 4 marks each.
Part one:
Multiple choices:
1. __________is an essential function of Business Organizations:
b. Communication
2. Physiological Barriers of listening are:
a. Hearing impairment
3. Which presentation tends to make you speak more quickly than usual?
b. Oral
4. What is the main function of Business Communication:
c. Persuasion
5. The responsibilities of the office manager in a firm that produces electronics spares is:
d. All of the above
6. Labov’s Storytelling Model based on:
a. Communication through speech
7. Diagonal Communication is basically the:
b. Communication between the CEO and the managers
8. How to make Oral Communication Effective?
d. All of the above
9. Direct Eye contact of more than 10 seconds can create:
a. Discomfort & Anxiety
10. Encoding means:
a. Transmission
Part Two:
1. Define Communication. How can you classify Communication?
2. Explain ‘Space Language’.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of Business Reports?
5. What is Synopsis?
1. Define Communication. How can you classify Communication?
Communication may be defined as interchange of thought or information between two or more persons to bring about mutual understanding and desired action. It is the information exchange by words or symbols. It is the exchange of facts, ideas and viewpoints which bring about commonness of interest, purpose and efforts.
American Management Association defines, ‘Communication is any behaviour that results in an exchange of meaning’
Classification of Communication
(1) Written communication
(2) Oral / Verbal Communication
(3) Non-Verbal