Value Creation through Responsible Supplier Relationship Introduction describes company and the goal of the paper Illy Caffe is one of the ten best companies in the coffee industry in Europe. It was founded in1933 by Francesco Illy, and in 1994 was given over to Andrea Illy. Since its formation, Illy
Caffe’s main goal was to deliver the best quality coffee to its customers. Th e company wascareful when choosing its suppliers and always made sure it receives the best quality coffeebeans. However, after the last CEO has joined the company in 1994, Illy Caffe decided to changeits strategy and to become more responsible in the area of its business. The circumstances, whichthe coffee industry appeared to be under in 1989, was the first step toward the strategic changesmade in some companies, like Illy Caffe. Now, Illy Caffe buys highest-quality Arabica beansdirectly from Brazil, Central America, India, and Africa. The company has restructured itssupply chain completely, and has brought many innovations into the coffee industry in Brazil,making it the exporter of the best-quality coffee beans grower and producer in the world. Thefollowing paper aims at analyzing the changes made in Illy Caffe in 1989 and identifying the key issues and their potential solutions in the company’s new strategy. Changes in Illy Caffe’s supply chain describes the strategy and its benefits In 1989 Illy
Caffe’s management decided to change its supply chain from a regular one to adirect purchasing. The quality of the coffee played a significant role in Illy Caffe’s business.Company’s CEO and managers believed that coffee loses its quality after going th rough differentstages in the supply process. They believed that the more intermediaries they would have, theworse would be the quality of their coffee. Therefore, changing this situation through refusing tohave a single intermediary appeared to be the most appropriate thing to do. Illy Caffe became