Ilm Level 3 M3.12
ILM LEVEL 3 Award in first line management
M3.01
Solving Problems and Making Decisions by Donna Sullivan
Hull Training
2012
Table of Contents
Context of assignment 2
The description of the problem 3
Analysis of the problem 4
Resolution of the problem 5
Implementation and communication of the solution 6
Appendix 7
Background:
I work for the City Health Care Partnership within the Primary Care Medical Services, I work for 4 different GP practices as the Data Quality Manager but main base been at Kingston Medical Centre in the Central appointments team, at Kingston Medical Centre we have 4 full time GP’s, 3 Nurses, 2 Health Care Assistants, 7 Receptionists, 2 Admin members based in the Central appointments team and a Practice Manager. The Practice has 7417 patients with a ride variety of different ethnicity’s and different language speaking patients, We provide a wide variety of services within the service ranging from General Medicine to referrals to outside agencies for weight management, smoking etc
I am employed as the Data Quality Manager my main role is to ensure that all information submitted on to the clinical system is recorded correctly in order for the practices to reach targets and that the patient records are kept up to date, I am based within the central appointments team where book all the appointments for all of the 4 practices, I have the responsibility of overseeing the appointments system and auditing to ensure that we have enough appointments for the capacity and demand of our patients
Description of the problem The practice must provide a day to day service for patients to offer appointments to see a GP within 48 hours, the problem that we are coming across is that we have a shortage of GP appointments in which we are not managing to reach the target of getting patients to be seen within the recommended time scale. After doing several audits across all the 4 practices that are employed by
M3.01
Solving Problems and Making Decisions by Donna Sullivan
Hull Training
2012
Table of Contents
Context of assignment 2
The description of the problem 3
Analysis of the problem 4
Resolution of the problem 5
Implementation and communication of the solution 6
Appendix 7
Background:
I work for the City Health Care Partnership within the Primary Care Medical Services, I work for 4 different GP practices as the Data Quality Manager but main base been at Kingston Medical Centre in the Central appointments team, at Kingston Medical Centre we have 4 full time GP’s, 3 Nurses, 2 Health Care Assistants, 7 Receptionists, 2 Admin members based in the Central appointments team and a Practice Manager. The Practice has 7417 patients with a ride variety of different ethnicity’s and different language speaking patients, We provide a wide variety of services within the service ranging from General Medicine to referrals to outside agencies for weight management, smoking etc
I am employed as the Data Quality Manager my main role is to ensure that all information submitted on to the clinical system is recorded correctly in order for the practices to reach targets and that the patient records are kept up to date, I am based within the central appointments team where book all the appointments for all of the 4 practices, I have the responsibility of overseeing the appointments system and auditing to ensure that we have enough appointments for the capacity and demand of our patients
Description of the problem The practice must provide a day to day service for patients to offer appointments to see a GP within 48 hours, the problem that we are coming across is that we have a shortage of GP appointments in which we are not managing to reach the target of getting patients to be seen within the recommended time scale. After doing several audits across all the 4 practices that are employed by
References: Williams K (2006) Introducing Management 3rd ed. Oxford: Butterworth-Heinemann http://www.businessballs.com/brainstorming.htm Policies and procedures – taken from the CHCP Intranet