Immproving Your Writing
Ten years ago, you started working as a clerk for DMD
Medical Supplies. Six months ago, Liz Jakowski, the human resources director, promoted you to office manager. You manage two employees: Jack Snyder and Ruth Disselkoen.
Your office provides secretarial support for the four members of the executive team. Two years ago, Liz had assigned Jack to support Ralph Alane and Jessica Hilo. Ruth was assigned to Samuel Daley and Frank Daley. The work flow was equally balanced.
You’ve noticed that in the last three months Ruth has cut her breaks short to complete her work, complains of being tired, and at least twice a month requires overtime hours costing the company an additional $200 a month. In the last three weeks, Frank Daley has complained to you a few times about the poor quality of Ruth’s work.
On the other hand, over the last three months, Jack frequently seems to have little to do. He has begun coming in late a couple times a week and taking more than the allotted break times. What work he does have, however, is always professionally completed. Clearly, you must investigate to determine what is causing this change and how to improve the situation. Since nothing has changed in the personal lives of either Jack or Ruth, you conclude you must focus on the in-office work situation. You learn the following facts:
• Samuel and Frank Daley share a part-time administrative assistant who works only 15 hours a week.
• Ralph Alane and Jessica Hilo share a full-time administrative assistant. • Jessica Hilo has been on medical leave for the last four months, and Liz Jakowski isn’t sure whether Jessica will be able to return to work.
• Jessica’s duties have been temporarily reassigned to
Ralph and Frank.
Although you don’t have the authority to change who Jack and Ruth are assigned to work for, you clearly need to change the work the two do so that both Jack and Ruth work regularly without requiring overtime.
Process
1. The background
Medical Supplies. Six months ago, Liz Jakowski, the human resources director, promoted you to office manager. You manage two employees: Jack Snyder and Ruth Disselkoen.
Your office provides secretarial support for the four members of the executive team. Two years ago, Liz had assigned Jack to support Ralph Alane and Jessica Hilo. Ruth was assigned to Samuel Daley and Frank Daley. The work flow was equally balanced.
You’ve noticed that in the last three months Ruth has cut her breaks short to complete her work, complains of being tired, and at least twice a month requires overtime hours costing the company an additional $200 a month. In the last three weeks, Frank Daley has complained to you a few times about the poor quality of Ruth’s work.
On the other hand, over the last three months, Jack frequently seems to have little to do. He has begun coming in late a couple times a week and taking more than the allotted break times. What work he does have, however, is always professionally completed. Clearly, you must investigate to determine what is causing this change and how to improve the situation. Since nothing has changed in the personal lives of either Jack or Ruth, you conclude you must focus on the in-office work situation. You learn the following facts:
• Samuel and Frank Daley share a part-time administrative assistant who works only 15 hours a week.
• Ralph Alane and Jessica Hilo share a full-time administrative assistant. • Jessica Hilo has been on medical leave for the last four months, and Liz Jakowski isn’t sure whether Jessica will be able to return to work.
• Jessica’s duties have been temporarily reassigned to
Ralph and Frank.
Although you don’t have the authority to change who Jack and Ruth are assigned to work for, you clearly need to change the work the two do so that both Jack and Ruth work regularly without requiring overtime.
Process
1. The background