Impact of Training and Development on Employees
i
ASHESI UNIVERSITY COLLEGE
THE IMPACT OF TRAINING ON EMPLOYEE
PERFORMANCE: A CASE STUDY OF HFC BANK
(GHANA) LTMITED By BENEDICTA APPIAH
Thesis submitted to the Department of Business Administration,
Ashesi University College
In partial fulfilment of the requirements for the award of Bachelor of
Science in Business Administration APRIL 2010ii
Declaration
I hereby declare that this dissertation is the result of my own original work and that no part of it has been presented for another degree in this university or elsewhere.
Date: ……………………………….
Candidate’s Signature: ………………….....
Candidate’s Name: ……………………………………………
I hereby declare that the preparation and presentation of the thesis were supervised in accordance with the guidelines on supervision of thesis laid down by Ashesi University College.
Supervisor’s Signature …………………………………...
Supervisor’s Name …………………………………………..
Date …………………………………………..iii
Acknowledgements
Several people have been helpful throughout the whole process. I would like to thank Fiifi Nana Banyin Mends who helped me in my data collection process and also the Human Resource and Finance Managers, and staff of
HFC Bank who took time off to give me adequate information.
I would also like to thank Mishael Offei who contributed in proof reading my work. Finally I would like to acknowledge the contribution of my supervisor Ms
Kajsa Hallberg Adu a lecturer of Ashesi University College for her constructive criticisms that guided me till the end. iv
Abstract
The quality of the human resource of an organization is essential to its success. Thus, every organization must seek to improve the quality of its workforce. One way of achieving this is through training. The importance of training can only be appreciated with a clear understanding of its direct impact on employee performance. An improvement in employee performance also leads to an improvement in the company’s performance. It
is
ASHESI UNIVERSITY COLLEGE
THE IMPACT OF TRAINING ON EMPLOYEE
PERFORMANCE: A CASE STUDY OF HFC BANK
(GHANA) LTMITED By BENEDICTA APPIAH
Thesis submitted to the Department of Business Administration,
Ashesi University College
In partial fulfilment of the requirements for the award of Bachelor of
Science in Business Administration APRIL 2010ii
Declaration
I hereby declare that this dissertation is the result of my own original work and that no part of it has been presented for another degree in this university or elsewhere.
Date: ……………………………….
Candidate’s Signature: ………………….....
Candidate’s Name: ……………………………………………
I hereby declare that the preparation and presentation of the thesis were supervised in accordance with the guidelines on supervision of thesis laid down by Ashesi University College.
Supervisor’s Signature …………………………………...
Supervisor’s Name …………………………………………..
Date …………………………………………..iii
Acknowledgements
Several people have been helpful throughout the whole process. I would like to thank Fiifi Nana Banyin Mends who helped me in my data collection process and also the Human Resource and Finance Managers, and staff of
HFC Bank who took time off to give me adequate information.
I would also like to thank Mishael Offei who contributed in proof reading my work. Finally I would like to acknowledge the contribution of my supervisor Ms
Kajsa Hallberg Adu a lecturer of Ashesi University College for her constructive criticisms that guided me till the end. iv
Abstract
The quality of the human resource of an organization is essential to its success. Thus, every organization must seek to improve the quality of its workforce. One way of achieving this is through training. The importance of training can only be appreciated with a clear understanding of its direct impact on employee performance. An improvement in employee performance also leads to an improvement in the company’s performance. It
is
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