Improve Customer Satisfaction
Improving Customer Satisfaction
HCS325
Teams are more effective today in the health care field than ever. Effective teams are motivated, respected, progressive, achievement-oriented, and supportive (Lombardi & Schermerhorn, 2007). Teams in a health care field can make defining jobs simple, creating goals, having a plan for open communication, and accepting the difference in everyone through teams. When there are teams in the health care industry, it can make planning items for the healthcare simple. In this proposal there will be an additional $20,000 to spend on customer satisfaction, and this will explain how that should be spent.
In the first step it is identify and define the problem with the customer satisfaction. The team can come together and figure out by looking through past complaints as well as come up with ideas that he or she thinks could be the cause of these complaints. No matter where you work, there will always be someone complaining of something from time to time, whether it is an employee or a consumer. It is the team’s job to acknowledge the problem and plan out steps to take care of it. The second step is to generate and evaluate possible courses of actions. As a team, a list of actions will be made. First action would be to do a survey of customer satisfaction. This survey could show possible weaknesses in the efficiency of the department, therefore, making the customers and staff unsatisfied. As a team, taking a course on communication would also help the satisfaction of customers. Most people seem to think that he or she can communicate effectively, but that is just not true. Attending workshops and classes on how to better communicate is another course of action
The third step is to choose a preferred solution. Attending the workshop would be the way to go. This solution not only is hands on, but also a valuable lesson for all the staff. Everyone can use refresher courses in any type of job, so this would be perfect to ensure
HCS325
Teams are more effective today in the health care field than ever. Effective teams are motivated, respected, progressive, achievement-oriented, and supportive (Lombardi & Schermerhorn, 2007). Teams in a health care field can make defining jobs simple, creating goals, having a plan for open communication, and accepting the difference in everyone through teams. When there are teams in the health care industry, it can make planning items for the healthcare simple. In this proposal there will be an additional $20,000 to spend on customer satisfaction, and this will explain how that should be spent.
In the first step it is identify and define the problem with the customer satisfaction. The team can come together and figure out by looking through past complaints as well as come up with ideas that he or she thinks could be the cause of these complaints. No matter where you work, there will always be someone complaining of something from time to time, whether it is an employee or a consumer. It is the team’s job to acknowledge the problem and plan out steps to take care of it. The second step is to generate and evaluate possible courses of actions. As a team, a list of actions will be made. First action would be to do a survey of customer satisfaction. This survey could show possible weaknesses in the efficiency of the department, therefore, making the customers and staff unsatisfied. As a team, taking a course on communication would also help the satisfaction of customers. Most people seem to think that he or she can communicate effectively, but that is just not true. Attending workshops and classes on how to better communicate is another course of action
The third step is to choose a preferred solution. Attending the workshop would be the way to go. This solution not only is hands on, but also a valuable lesson for all the staff. Everyone can use refresher courses in any type of job, so this would be perfect to ensure