Information, on the other hand, is raw data that (1) has been verified to be accurate and timely, (2) is specific and organized for a purpose, (3) is presented within a context that gives it meaning and relevance, and which (4) leads to increase in understanding and decrease in uncertainty. The value of information lies solely in its ability to affect a behavior, decision, or outcome. A piece of information is considered valueless if, after receiving it, things remain unchanged. In the case of Freeway Ford, if the company had been contacting customers about routine maintenance with the data it had collected about the purchase dates of cars and the names of their owners, and if the company had further followed up three to four years later, when car owners are generally known to be ready to trade in their cars to try and get them to do trade-ins with Freeway Ford, the data they had collected would have translated into something useful, something that could change the way business was being done, and would have
Information, on the other hand, is raw data that (1) has been verified to be accurate and timely, (2) is specific and organized for a purpose, (3) is presented within a context that gives it meaning and relevance, and which (4) leads to increase in understanding and decrease in uncertainty. The value of information lies solely in its ability to affect a behavior, decision, or outcome. A piece of information is considered valueless if, after receiving it, things remain unchanged. In the case of Freeway Ford, if the company had been contacting customers about routine maintenance with the data it had collected about the purchase dates of cars and the names of their owners, and if the company had further followed up three to four years later, when car owners are generally known to be ready to trade in their cars to try and get them to do trade-ins with Freeway Ford, the data they had collected would have translated into something useful, something that could change the way business was being done, and would have