Introduction to Online Hotel Reservation System
Chapter 1
Project Overview
Background of the Study A hotel is an establishment that accommodates people. The hotel can also be a place where tourist can stay for a limited time. We cannot deny that we are now in much more technologically improvement and especially for business, shifting from manual process to automation and computerize (Fhatima A., 2012). The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided (Parma D., 2009). It is no wonder that booking hotel rooms can now be done in a more convenient way today. If a certain traveler is planning to visit a foreign place, it would be hard for them if he/she does not have a hotel or residence to reside in that country. Before, booking a certain hotel room required long processes such as talking to an hotelier either in person or through the phone. Just imagine the disposition of the hotelier if multiple clients came to ask questions about reservations at the same time. Through an online hotel reservation system, hoteliers and travelers will both be benefited. Hotels have minimal need of travel agents to look for clients because information about their business establishment is readily available online (Larman C.,2004). The online hotel reservation is the only growing section between the different methods of reservation. The 40% of rooms in cities were reserved online in 2009 and this rate is increasing because there is more and more online reservation system. From 2008 to 2009 the world’s 30 largest hotel chains increased their online reservations with 6%, and this number is growing each year (Herbert D., 2010). Before, people entered directly on the hotels
Project Overview
Background of the Study A hotel is an establishment that accommodates people. The hotel can also be a place where tourist can stay for a limited time. We cannot deny that we are now in much more technologically improvement and especially for business, shifting from manual process to automation and computerize (Fhatima A., 2012). The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided (Parma D., 2009). It is no wonder that booking hotel rooms can now be done in a more convenient way today. If a certain traveler is planning to visit a foreign place, it would be hard for them if he/she does not have a hotel or residence to reside in that country. Before, booking a certain hotel room required long processes such as talking to an hotelier either in person or through the phone. Just imagine the disposition of the hotelier if multiple clients came to ask questions about reservations at the same time. Through an online hotel reservation system, hoteliers and travelers will both be benefited. Hotels have minimal need of travel agents to look for clients because information about their business establishment is readily available online (Larman C.,2004). The online hotel reservation is the only growing section between the different methods of reservation. The 40% of rooms in cities were reserved online in 2009 and this rate is increasing because there is more and more online reservation system. From 2008 to 2009 the world’s 30 largest hotel chains increased their online reservations with 6%, and this number is growing each year (Herbert D., 2010). Before, people entered directly on the hotels