Room Division
2193HSL
Rooms Division Management
Case Study Analysis 2012
Name: Wei Kei Pui, Maggie
Student ID: S2866288
Date: January 2, 2013
Contents 1. Introduction 1.1 Background
1.2 Purpose of the report 2. Problem Analysis 2.1 Limited experience to manage a large scale luxury hotel 2.2 Failure to be a good role model 2.3 Traditional management style 2.4 Poor arrangement of staff orientation and training requirement 2.5 Failure to be a good leader and listener 2.6 Poor interpersonal relationship with the subordinates 3. Literature Review 4. Critical Analysis 5. Recommendation
5.1 Attend the management training course (Refer to 2.1)
5.2 Serves as a role model (Refer to 2.2)
5.3 Utilize an open minded policy (Refer to 2.3)
5.4 Appropriate staff orientation and training (Refer to 2.4)
5.5 Being a good leader and listener (Refer to 2.5)
5.6 Develop good interpersonal skills (Refer to 2.6) 6. Summary 7. Reference 8. Appendix
1. INTRODUSTION
2.1 Background
The Griffith Hotel is a new opened luxury hotel in Israeli. It is found that there are some human and operational issues arise in the Front Office Department. The Front Office Manager has a bad interpersonal relationship with his subordinates, high staff turnover rate and even received complaints from guests are also the reasons that making the front office department is now operating worse and worse than before.
2.2 Purpose of the report
Although the tourist and commercial hotels are leading to be a booming industry, it is not easy to maintain the occupancy rate and service standard due to the significant competition from other hotels and the high mobility rate. This report is made for follow main purposes: * To identify the main issues arise in the Front office Department * To investigate the case in order to find out the reasons behind * To offer some solutions and suggestions regarding to
Rooms Division Management
Case Study Analysis 2012
Name: Wei Kei Pui, Maggie
Student ID: S2866288
Date: January 2, 2013
Contents 1. Introduction 1.1 Background
1.2 Purpose of the report 2. Problem Analysis 2.1 Limited experience to manage a large scale luxury hotel 2.2 Failure to be a good role model 2.3 Traditional management style 2.4 Poor arrangement of staff orientation and training requirement 2.5 Failure to be a good leader and listener 2.6 Poor interpersonal relationship with the subordinates 3. Literature Review 4. Critical Analysis 5. Recommendation
5.1 Attend the management training course (Refer to 2.1)
5.2 Serves as a role model (Refer to 2.2)
5.3 Utilize an open minded policy (Refer to 2.3)
5.4 Appropriate staff orientation and training (Refer to 2.4)
5.5 Being a good leader and listener (Refer to 2.5)
5.6 Develop good interpersonal skills (Refer to 2.6) 6. Summary 7. Reference 8. Appendix
1. INTRODUSTION
2.1 Background
The Griffith Hotel is a new opened luxury hotel in Israeli. It is found that there are some human and operational issues arise in the Front Office Department. The Front Office Manager has a bad interpersonal relationship with his subordinates, high staff turnover rate and even received complaints from guests are also the reasons that making the front office department is now operating worse and worse than before.
2.2 Purpose of the report
Although the tourist and commercial hotels are leading to be a booming industry, it is not easy to maintain the occupancy rate and service standard due to the significant competition from other hotels and the high mobility rate. This report is made for follow main purposes: * To identify the main issues arise in the Front office Department * To investigate the case in order to find out the reasons behind * To offer some solutions and suggestions regarding to