Who do you think provided the inspection of damaged boxed; wrote a formal report and why a formal report is needed?
Question 2
Who do you think is responsible for damaged boxes? Shipper or Supplier? And Why? Support your answer by objective evidence you found in the report above.
Question 3
Who is the first person dealing with this damaged boxes shipment, and what do you think he supposed to do immediately after he found boxes damaged?
Assignment
In order to standardize an inspection process you have to develop a flow chart which is a core for Work Instruction. So, your job is to create Incoming Inspection Flow Chart. There are two people to be involved: Warehouse Material handler who receive upcoming materials and QA technician whose responsibility to proceed with the issue.
Consider the first step is “Track arrived, materials unloaded and paperwork presented”; and the last step “Materials Segregated. NCR issued
The quality department inspected the damaged boxes and wrote the formal report. The quality department is the one is qualified and will be responsible to report all finding in a situation like this. The formal report is necessary to find out who is responsible and to make improvements to prevent this from happing again.
The supplier is the one that is responsible for the damage. The packing of the skid was improper the heavy boxes on top of light boxes, the loose strapping, jammed boxes and the tape being too tight caused the damage. Whoever packed the skid needs more training and needs to be aware of their mistakes.
The first person dealing with the damaged boxes would have been the material handler or the receiver. When he found the boxes damaged he should point it out to the driver. When receiving damaged boxes he should make a note on the paperwork that the shipment was damaged. He should then call a superior or the quality department to come and deal with the situation and segregate the