ITC term paper

Information system is no doubt very dependent in our daily life. Without information system, Maxis as well as other organizations will not be able to further advance their business. This is because information system deals with data much faster. For Maxis, information system is used to check back everything about their business whether in terms of billing, customer services or others. Information system also helps Maxis to organize and keep track of previous transactions. This is very important and essential because customers cash are at risk. Maxis charges customer for service that is unable to be seen which is communication. Therefore, Maxis must always be in control and able to inform customers what they are being charged for. So, Maxis uses management information system (MIS) to clarify all their transactions and operations. As one of the top telecommunication organizations in Malaysia, Maxis has to keep up in terms of social skills. To achieve this, Maxis uses a communication and collaboration system which enables them to communicate more effectively between workers, partners, customers and suppliers to enhance their ability to collaborate. For example, Maxis enabled a live chat function in order to communicate with their curious customers at any time. Furthermore, proudly being one of the top in the telecommunication business, there must be a reason for the success that Maxis is able to achieve. A part of Maxis's success should be credited to their workers of course. However, it all comes back to the information system that allow workers to achieve such productivity. In other words, Maxis uses an office automation system that supports the wide range of business office activities that provide for improved work flow between workers. Thus, contributing to Maxis's success today. Information system has definitely helped Maxis advance their business in general. It is almost to the extent where Maxis rely on information systems to make their organization succeed.