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CMEP ASSIGNMENT Individual
Job Description of Bill Ryan
Sigit Fajarriyanto / 19012168
Job Title
Costumer-Service Representative Agent
Job Summary
Serves customers and sellers in half.com by providing information and services. Acts as a connector from costumers, sellers and the employee in half.com towards on questions, deal with and help resolve any customer complaints, and improving the costumers satisfaction related to service and activities in half.com. Maintaining the relationship between costumers and sellers accordance with the company’s guidelines and policies.
Relationship
Reports to : Supervisor of Customer Service
Supervises : Costumer Service staff in e-Bay’s facility in Salt Lake City
Works with : Employee who has responsibilities on database and human-resources worker
External Relationship : Buyers and Sellers
Qualifications
Education : Diploma or bachelor’s degree in field Communication, Business, and Management
Ability
• Communicate clearly and professionally, both verbally and in writing
• Strong detail orientation and communication/listening skills.
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
Skills
• Basic computer and technological knowledge
• Administrative procedures and information processing
• Customer relationship principles and practices
Essential Responsibilities
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Questions
1. Does the day diary include sufficient information ?
Yes, The day diary provides sufficient information describing how Mr. Ryan job summary and job description of Bill Ryan does in a day.
2. Identify the specific information in the article that you found useful
The specific information that i found useful in the artical is about the mechanism of process trade from buyers to sellers and how Bill Ryan
Job Description of Bill Ryan
Sigit Fajarriyanto / 19012168
Job Title
Costumer-Service Representative Agent
Job Summary
Serves customers and sellers in half.com by providing information and services. Acts as a connector from costumers, sellers and the employee in half.com towards on questions, deal with and help resolve any customer complaints, and improving the costumers satisfaction related to service and activities in half.com. Maintaining the relationship between costumers and sellers accordance with the company’s guidelines and policies.
Relationship
Reports to : Supervisor of Customer Service
Supervises : Costumer Service staff in e-Bay’s facility in Salt Lake City
Works with : Employee who has responsibilities on database and human-resources worker
External Relationship : Buyers and Sellers
Qualifications
Education : Diploma or bachelor’s degree in field Communication, Business, and Management
Ability
• Communicate clearly and professionally, both verbally and in writing
• Strong detail orientation and communication/listening skills.
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
Skills
• Basic computer and technological knowledge
• Administrative procedures and information processing
• Customer relationship principles and practices
Essential Responsibilities
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Questions
1. Does the day diary include sufficient information ?
Yes, The day diary provides sufficient information describing how Mr. Ryan job summary and job description of Bill Ryan does in a day.
2. Identify the specific information in the article that you found useful
The specific information that i found useful in the artical is about the mechanism of process trade from buyers to sellers and how Bill Ryan