Kudler Fine Food's Frequent Shopper Program: Case Study

Kudler Fine Food’s Frequent Shopper Program Week 4
BSA/375
November 19, 2013

Kudler Fine Food’s Frequent Shopper Program Week 4
Preliminary Design Model

Design Trade-Off Approach Kudler Fine Foods has had an increase in revenue and has put a spotlight on the frequent shopper program. The frequent shopper program will help progress operations and enhance the customer purchasing power. This will help gain more loyal customers as a means to increasing the dependability and abundance of the customers. Kudler Fine Foods frequent shopper program will track buying patterns of every customer who signs up for the program. The trade-off will be giving the customers loyalty points that can be redeemed for high-end gifts. Cost, schedule, and performance are three aspects that will decide the design trade-off approach to use regarding the frequent shopper program system. To choose specific types of hardware and software for the frequent shopper program, particular factors must be considered first. Project cost, planned system components, retailer
support, adjustments, records, reaction time, resolution plan for future concerns, installation process, run-through of implemented system, and finishing of implanted system process are factors that must be considered before hardware and software is chosen for Kudler Fine Foods frequent shopper program. When Kudler Fine Foods is determining the hardware and software needed to use for the frequent shopper program, Kudler Fine Foods must consider cost, schedule, and performance.
It is important for Kudler Fine Foods to choose the correct hardware and software because the wrong software could cost money and trade-offs in other areas of the frequent shopper program process. For example if the hardware for the program cost $150,000 and the software cost $75,000, but the hardware and software wind up not working, more hardware and software needs to be purchased. This could cause problems because the money used to reorder a new hardware and software may cause some of the team to be cut. It is very important for Kudler Fine Foods to include design trade-offs within the budgeting phase to ensure if any problems arise it will not affect in other part of the frequent shopper
program. To keep track of the phases of the project must be completed in a timely manner. Overtime may be needed, but can be jeopardized if design trade-offs are reinforced. As stated previously, if more money needs to be moved around than will be cut, which may cause delay in the completion of the implementation of the frequent shopper program. During the project scheduling problems may occur because of scope creep. “Scope creep happens when new requirements are added to the project after the original project scope was defined and “frozen” (George, Hoffer, & Valacich, 2012, p. 75). Scope creep can happen within Kudler Fine Foods frequent shopper program by the project team finding new efficient and potential methods that can be valuable. Here performance comes into play. The performance of the frequent shopper program may cause scope creep because the project team will not know until the program is tested.
Detailed Design Process and Design Specifications

Physical Model of the System

References
George, J.F., Hoffer, J.A., & Valacich, J.S. (2012). Essentials of System Analysis and Design
(5th Ed). : Pearson