Leadership Interview Reflection Paper
Leadership Interview & Reflection Paper
Grand Canyon University: LDR600
January 28, 2015
Interview Transcript
Interview: - Franchesca Santana Director of Operations at First Service Network. Miss Santana is a twenty eight year old Dominican woman who graduated at the top of her class in Business Analytics’ she has successfully started her own companies which she later sold. Miss Santana currently works for First Service Networks (FSN); First Service Networks is a multi-site facilities maintenance and repair specialist that partners with clients in industries ranging from restaurant and retail to transportation and logistics for clients.
The company she is responsible for the daily operations which include managing dispatch managers and team leads both at the local office and other office in her assigned region. F.Santana stated that her role at FSN is to stream line operations and assist in growing the company. Santana since taking the reins from the former director she has implemented new recruiting requirements and started to build the company’s culture personal communication, January 27, 2015). She attributes her leadership style to that of a servant leader however she also stated that she can also be a very charismatic leader as well.
Santana states that in her carrier she has worked for managers that micro managed her and did not trust her at all she states that with her employees she does not micro manage rather she trains her employees and gives them freedom to function in their role . She has attributed her success in leadership from working her way up to leadership in her pervious jobs; she also gives credit to her mangers as well for the encouragement to overcome being a woman in a male dominated field. Santana expressed that her biggest challenge in her current job has been the other women that are in positions under her give her a hard time to get things done in the office often side stepping her and going to her supervisor whom is a man.
Grand Canyon University: LDR600
January 28, 2015
Interview Transcript
Interview: - Franchesca Santana Director of Operations at First Service Network. Miss Santana is a twenty eight year old Dominican woman who graduated at the top of her class in Business Analytics’ she has successfully started her own companies which she later sold. Miss Santana currently works for First Service Networks (FSN); First Service Networks is a multi-site facilities maintenance and repair specialist that partners with clients in industries ranging from restaurant and retail to transportation and logistics for clients.
The company she is responsible for the daily operations which include managing dispatch managers and team leads both at the local office and other office in her assigned region. F.Santana stated that her role at FSN is to stream line operations and assist in growing the company. Santana since taking the reins from the former director she has implemented new recruiting requirements and started to build the company’s culture personal communication, January 27, 2015). She attributes her leadership style to that of a servant leader however she also stated that she can also be a very charismatic leader as well.
Santana states that in her carrier she has worked for managers that micro managed her and did not trust her at all she states that with her employees she does not micro manage rather she trains her employees and gives them freedom to function in their role . She has attributed her success in leadership from working her way up to leadership in her pervious jobs; she also gives credit to her mangers as well for the encouragement to overcome being a woman in a male dominated field. Santana expressed that her biggest challenge in her current job has been the other women that are in positions under her give her a hard time to get things done in the office often side stepping her and going to her supervisor whom is a man.
References: Lau Chin, J. (2010). Introduction to the Special Issue on Diversity and Leadership. American Psychologist, 65(3), 150-156. doi:10.1037/a0018716 Feyerherm, A., & Vick, Y. H. (2005). Generation X women in high technology: Overcoming gender and generational challenges to succeed in the corporate environment. Career Development International, 10(3), 216-227. Retrieved from http://search.proquest.com/docview/219386259?accountid=7374