Compared with The Body Shop, Lush does not have enough type of skincare products, especially for man (The Body Shop, 2014). Different kind of skin, such as neutral, dry, oil and sensitive skin has different demand of skincare products. It is clear to see the special man skincare products in The Body Shop, but there is no special man skincare product in Lush. Furthermore, the color, design and shape have an effect on how a product looks rather than how it works, but except the appearance of Lush product, the design and shape of product need to have a change (Lush, 2014). For example, when consumers buy the irregular soap back to home, it is so hard for them to find a place or a case to put these products as wetting. The shape of same soaps’ shape is round, which may roll anywhere, so that the designer should have a consideration for the customer how to keep such irregular product when consumer use them at second time.
The price of the Lush products is a little higher than the same function products of other brands. For example, one of the most popular products in Lush is Big, a shampoo, costs £12.25 (Lush, 2014), and the same function shampoo in The Body Shop is £4.5. It is clear that the price of Lush product is expensive than others. Also, Lush improves their price once a year, The Big used to be £11.50 (Lush, 2013). At the same time, The Body Shop seldom improves its products’ price (The Body Shop, 2014).
In the promotion aspect of Lush, its promotion method is quite single. In the book edited by Adrian Mackay, Simonetti and Brenda (2004)