Made By You Service Analysis

There are six possible waiting point in the “Made by You” Services Blueprint. First one can be already in the reservation making when the customer cannot get somebody on the phone or it takes hours or even longer to receive a confirmation email. Second waiting point can appear when the customer enters the store and all staff members are busy or the one who speaks English is not available at the moment. The same waiting reason can occur when the customer wants to pay. The fourth cause of waiting is while the employee calculates the price, it can take a while because of the old counter. The fifes waiting step in the blueprint is when the painted potteries are ready to be put into the oven. The employees have to wait until they have enough so
It was made as a place where everyone could create something himself. It is open every day. Most people satisfied with the service that they get here, employees are very friendly and always can help you with any types of questions. There are a big selection of ceramic potteries to choose to paint: shells, cups, plates, picture frames, boxes, animal sculptures etc. So everyone could find something that he would like out of the 100 different shapes which are available. The quality of pottery is very high and they try to use local suppliers. The brushes and other equipments are also from a high quality to guarantee a good experience. There is also examples of pictures and figures if you do not know what to draw on your
The “Made by You” service is delivered in one big room in the form of a big L, this gives the customer a pleasant feeling. Unfortunately the light conditions are not the best. There are many windows, but not much light comes through them and less lamps are hanging up insight so it is a little bit dark especially on rainy and cloudy days. However, it would be better to add more lights in studios as after hours of painting potteries eyes can be hurt. Furthermore, there are less shelves for all the pottery and office supplies, so more shelves are urgently necessary to create a tidier place. The tables and chairs are well structured and customers can decide where they want to sit. The table with all the required staff to paint the pottery like colours and paintbrushes are located in the middle of the room so it is easy for everyone to get their stuff. The bathrooms have to be improved, especially in terms of cleanliness, customers can see spider nets on the ceiling and sometimes a kind of towel is missing. The employees do not wear a specific uniform apart from a pinafore. So they immediately give you the specific feeling of the service and place. Customers can see another finished potteries and get inspirations for their one which is very nice. The background music lets the customer relax and be creative. Everything done so that customers