Management Solutions Chapter 11

Chapter 11 Communication and Information Technology

True/False Questions

UNDERSTANDING COMMUNICATION

1. If a manager clearly and articulately verbalizes instructions to a subordinate, communication can be said to have taken place.
(False; moderate; p. 293; AACSB: Communication)

2. In the study of management, communication generally refers to interpersonal communication.
(False; moderate; p. 293; AACSB: Communication)

3. When work groups tease a member who’s working too hard or producing too much, they’re informally motivating the member.
(False; moderate; p. 294; AACSB: Communication)

4. As employees set specific goals, work toward those goals, and receive feedback on progress toward goals, communication is required.
(True; moderate; p. 294; AACSB: Communication)

5. The communication that takes place within groups is a fundamental mechanism by which members share frustrations and feelings of satisfaction.
(True; moderate; p. 294; AACSB: Communication)

6. The most important function of communication is the release for emotional expression of feelings and for fulfillment of needs.
(False; moderate; p. 294; AACSB: Communication)

INTERPERSONAL COMMUNICATION

7. The channel chosen to communicate the message cannot be affected by noise.
(False; easy; p. 295; AACSB: Communication)

8. The communication method that conveys personal warmth the best is face-to-face communication.
(True; difficult; p. 297; AACSB: Communication)

9. Formal presentations are the best communication method to use for scanability.
(False; difficult; p. 297; AACSB: Communication)

10. Nonverbal communication is communication transmitted without words.
(True; easy; p. 298; AACSB: Communication)

11. The best-known types of nonverbal communication are demographics and proxemics.
(False; difficult; p. 298; AACSB: Communication)
12. Verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning.
(True; moderate; p. 298;