Managing Global Team Case
American University of Afghanistan (AUAF)
MBA Program
MGT 500, Leading People and Organizations
CASE WRITE UP # 3
MANAGING GLOBAL TEAM_GREG JAMES CASE
Due March 2, 2015
Name: Sultan Ahmad Zarif
ID #: 12552
Year: 2015
MANAGING GLOBAL TEAM_GREG JAMES CASE
Case Brief Explanation
This case is about how leaders should manage their global operations successfully. The case describes a crisis resulted by lack of effective leadership by Greg James who was the global manager at Sun Microsystems, Inc. (Sun) across India, UAE, France and USA.
Greg James became aware of a problem with HS Holdings where the server went down for two hours and created disaster for their online banking business and the support from James’s team did arrive on time.
Greg James then tries to handle the situation by traveling to the sites. During his visit to the sites he finds numerous problems leading the root back to his leadership. He then decides to seek help from another VP, Pam Lawry.
After his conversation, he tries to implement Lawry’s advices which included, “build consensus”, “everyone fully engaged”, “keep it simple”.
James then decides to start handling the raised problems by his staff from all sites especially from UAE and France and start holding one to one meeting as well as several team meetings to be aware of the situation at all sites at all time and avoid crisis such as HS Holdings in future.
Answer to Questions
1. How well has James managed his global team?
Greg James who was highly rated by Lawry who was the Global Market VP managed his multinational team differently. Before the problem of HS Holdings, He did not have much face to face meeting which resulted his team have different perceptions about him. For example; the France workers had complains of not being paid the same as the American and had the perception that James works closer with Americans than them. Also the UAE branch had complains of not having direct communications with James.
MBA Program
MGT 500, Leading People and Organizations
CASE WRITE UP # 3
MANAGING GLOBAL TEAM_GREG JAMES CASE
Due March 2, 2015
Name: Sultan Ahmad Zarif
ID #: 12552
Year: 2015
MANAGING GLOBAL TEAM_GREG JAMES CASE
Case Brief Explanation
This case is about how leaders should manage their global operations successfully. The case describes a crisis resulted by lack of effective leadership by Greg James who was the global manager at Sun Microsystems, Inc. (Sun) across India, UAE, France and USA.
Greg James became aware of a problem with HS Holdings where the server went down for two hours and created disaster for their online banking business and the support from James’s team did arrive on time.
Greg James then tries to handle the situation by traveling to the sites. During his visit to the sites he finds numerous problems leading the root back to his leadership. He then decides to seek help from another VP, Pam Lawry.
After his conversation, he tries to implement Lawry’s advices which included, “build consensus”, “everyone fully engaged”, “keep it simple”.
James then decides to start handling the raised problems by his staff from all sites especially from UAE and France and start holding one to one meeting as well as several team meetings to be aware of the situation at all sites at all time and avoid crisis such as HS Holdings in future.
Answer to Questions
1. How well has James managed his global team?
Greg James who was highly rated by Lawry who was the Global Market VP managed his multinational team differently. Before the problem of HS Holdings, He did not have much face to face meeting which resulted his team have different perceptions about him. For example; the France workers had complains of not being paid the same as the American and had the perception that James works closer with Americans than them. Also the UAE branch had complains of not having direct communications with James.