Preview

Managing Performance and Underperformance

Satisfactory Essays
Open Document
Open Document
421 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Managing Performance and Underperformance
M3.26 Managing Performance 1. Briefly explain your role in performance management a. Ensure staff is clear about what is expected from them b. Setting smart objectives to ensure they are fully focused on what they have to do c. Monitoring progress of objectives set and offer guidelines and advice how to complete them. d. Offer the staff with the resources to achieve the objectives such as training, one on one coaching and also time. e. Give feedback – positive and developmental f. Managing underperformance. 2. Give an example of SMART you have agreed for your team g. To sell 100 set menus from the 1st January 2013 until the 15th January 2013. h. To increase the average spend per head by £0.20 pence per head from the 1st January 2013 until the 15th January 2013. 3. Give an example of performance standard you have agreed for your team i. All staffs to complete and pass with a minimum of 90% in the telephone enquiry test before the 14th January 2013. 4. Explain how you would measure performance against these standards j. By having a mistery shopper calling the shop to check if the standard are up to the level and having a score on these standards 5. Select an example of underperformance that has occurred in your workplace and explain a performance improvement technique that you used to address this variance k. Underperformance : Mr x in charge of receiving all deliveries, ensuring that what we ordered is accounted for and ensuring that all invoices are amended as per delivery. However for the past few weeks, he has not done so and his performance for the past few weeks has been affecting the stock and making the shop losing money. l. Performance improvement technique: Five steps approach i. Describe the problem to the Mr X and explaining how his performances has been affecting the shop stock and also how the shop been losing

You May Also Find These Documents Helpful

  • Satisfactory Essays

    3. Training company on site to train and be available to staff two days a week for classroom training and one day for in office assistance as the team puts their training to work.…

    • 361 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    The company also has many smart objectives to achieve, e.g. they are looking for awareness of the brand, growth and sales to make more profit. However these objectives have to be SMART (specific, measurable, achievable, realistic and time scale) in order to be successful and to see whether the company is developing or not.…

    • 3628 Words
    • 15 Pages
    Powerful Essays
  • Good Essays

    unit24444

    • 381 Words
    • 2 Pages

    change their level and type of staffing because this helps the organisation to keep up with the…

    • 381 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Even with the availability of these resources, the greatest challenge is also to establish a dialogue with the staff to meet the goals and aspirations them and also if they want an opportunity to grow within the company.…

    • 835 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Performance Management

    • 651 Words
    • 3 Pages

    1. Organization can reward employees in several ways, which is whether it can be tangible or intangible. Tangible reward that employee can received is includes cash compensation and benefits such as:…

    • 651 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    For our Space range and for all bedroom goods ordered before 1 March 2009 our…

    • 708 Words
    • 5 Pages
    Good Essays
  • Good Essays

    ILM Work based assignment

    • 5991 Words
    • 21 Pages

    Select an example of underperformance that has occurred in your workplace (or could potentially occur) and explain a performance improvement technique that you used (or could use) to address this variance…

    • 5991 Words
    • 21 Pages
    Good Essays
  • Better Essays

    Performance Management

    • 775 Words
    • 4 Pages

    1. Summarize the seven (7) components of the framework for coaching and performances management, and identify which ones you require development in and why.…

    • 775 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    Dance

    • 302 Words
    • 2 Pages

    15. What could have been done to enhance the performance? (Address as many of the above aspects as you feel appropriate.)…

    • 302 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Nothing

    • 1159 Words
    • 5 Pages

    You are the Chief Operations Officer a midsized window frame, aluminum siding, and tire recycling equipment manufacturing company located in the northeastern United States. Your company is organized along product lines, and you directly supervise the three people in charge of each of these product lines. The plants for these products are geographically dispersed over a two state area; the nearest plant is located only ten minutes away but the farthest plant is a two hour drive from the company headquarters. Although your company has been financially sound over the past ten years, over the past four months your company has been experiencing a serious cash flow problem. You believe part of this problem stems from the recent downturn in the local, regional, and national economy. However, you also believe this problem may be due to inefficient plant operations. You have called in the heads of the three product lines to determine whether plant operations can be improved to help alleviate the cash flow problem. The following is a more complete description of the three product lines and the people responsible for running these operations.…

    • 1159 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    In my opinion, it is people that make businesses more successful. It is people that gives…

    • 2954 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    One of the jobs of a manager or supervisor is to manage performance and perform periodic performance reviews. Tell me how you have managed employee performance in the past. Describe the process you have used for performance feedback.…

    • 2903 Words
    • 7 Pages
    Good Essays
  • Better Essays

    After a long search for a store manager for a popular plus size women’s store, let’s call it “Betty’s”, a woman that we are going to call Sarah was hired and she had came managing a teen jewelry store and had never worked in retail clothing. Retail clothing is different from where she worked because in her previous job she did not have to completely change a store’s floor plan every month, this was called an MMP. This was very stressful, for it to go smoothly it called for her to be able to ensure all shipments of new inventory were ready to go out on the floor in a relatively quick manner. The problem with completing this task was at this particular location they had a smaller staff than other stores and the staff they had could only work restricted amounts of hours due to the sales for the store being down and this results in lower amounts of hours the store receives for the work week. The pressure of this situation caused there to be conflicts amongst the associates and the new store manager because of her lack of communication skills and the way she employed a power-based approach with dealing with the associates along with her having a dominator style of dealing with conflicts, this lead to a poor work environment.…

    • 2296 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    Application Exercises

    • 611 Words
    • 3 Pages

    Identify a potential failure in the process and what impact it may have on performance.…

    • 611 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Challenging Behaviour

    • 1222 Words
    • 5 Pages

    Smart objectives – Explanation, why it is important, how I have started to use them and include the evidence.…

    • 1222 Words
    • 5 Pages
    Powerful Essays