Maturity models in business process management

The current issue and full text archive of this journal is available at www.emeraldinsight.com/1463-7154.htm BPMJ
18,2

Maturity models in business process management
¨
Maximilian Roglinger

328

FIM Research Center Finance and Information Management,
University of Augsburg, Augsburg, Germany, and

¨
¨
Jens Poppelbuß and Jorg Becker
¨
European Research Center for Information Systems, University of Munster,
¨
Munster, Germany
Abstract
Purpose – Maturity models are a prospering approach to improving a company’s processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in-depth review of BPM maturity models.
Design/methodology/approach – The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models.
Findings – The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.
Research limitations/implications – The authors are confident that this review covers the majority of publicly available BPM maturity models. As the number of corresponding maturity models seems to be constantly growing, exhaustiveness can hardly be guaranteed. The study’s results stimulate future research. Inter alia, adopters from industry require more elaborate support by means of ready-to-use and adaptable instruments for maturity assessment and improvement. The paper also reaffirms the need for maturity model

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