McDonald s OM
Critically discusses the process of operations management and how it is done within your organization, using the terms just defined. Find at least one internal area where operations management is implemented, discuss the process, and comment on the relative effectiveness of the process.
What OM techniques are used? How? If not used, why not (e.g., lack of time, lack of knowledge, culture resistance, complexity)?
Who uses them (what level in the organization—e.g., operational/tactical, strategic)?
What is done? How is it done? Is it a formalized process?
What models, approaches, ideas, or technologies are used?
Specifically, is Six Sigma used? Why or why not?
In addition, define the concept of “quality” as used in your work organization. Are there other concepts for “quality”? If so, name one or more.
I currently work within the public school system; it is run somewhat differently than the average organization, yet the concepts behind operations management still apply. The main objective of the school system is to deliver a quality service of instructional learning (operational effectiveness) using minimal resources of labor and materials (operational efficiency). The operations strategy is that departments focus and collaborate on shareholder needs and visions, training and managing staff, implementation and evaluation, occupant health and safety, security, capital planning, and learning environments (Charles County Public Schools, 2015). The school system practices operational sustainability by adopting a Sustainability Management System (SMS) that extends the principles of sustainability to all of the system’s operations. The SMS includes the following tenets: supporting the educational mission by providing and maintaining long-term settings that promote the health, productivity, and safety of students and staff; reducing life-cycle costs by conserving energy and other natural resources; balancing educational, financial, and environmental issues in
What OM techniques are used? How? If not used, why not (e.g., lack of time, lack of knowledge, culture resistance, complexity)?
Who uses them (what level in the organization—e.g., operational/tactical, strategic)?
What is done? How is it done? Is it a formalized process?
What models, approaches, ideas, or technologies are used?
Specifically, is Six Sigma used? Why or why not?
In addition, define the concept of “quality” as used in your work organization. Are there other concepts for “quality”? If so, name one or more.
I currently work within the public school system; it is run somewhat differently than the average organization, yet the concepts behind operations management still apply. The main objective of the school system is to deliver a quality service of instructional learning (operational effectiveness) using minimal resources of labor and materials (operational efficiency). The operations strategy is that departments focus and collaborate on shareholder needs and visions, training and managing staff, implementation and evaluation, occupant health and safety, security, capital planning, and learning environments (Charles County Public Schools, 2015). The school system practices operational sustainability by adopting a Sustainability Management System (SMS) that extends the principles of sustainability to all of the system’s operations. The SMS includes the following tenets: supporting the educational mission by providing and maintaining long-term settings that promote the health, productivity, and safety of students and staff; reducing life-cycle costs by conserving energy and other natural resources; balancing educational, financial, and environmental issues in
References: Charles County Public Schools. (2015). Comprehensive Maintenance Plan. Retrieved from https://www.boarddocs.com/mabe/ccpsmd/Board.nsf/files/9PNMR85AFC55/$file/cmp%20v2015%209-18-14.pdf