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Mcdonalds
Mc Donald's Products and Services.
McDonalds is the world's leading food service retailer with more than 30,000 restaurants in 118 countries serving 46 million customers each day. McDonalds is one of the world's most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which they do business. Serves the world some of its favorite foods - World Famous French Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin. As a result of many changes in the habits of Americans, competition and other factors such as the economy and profit loss, McDonalds attempts to continue new innovations and services. These attempts are in hope of maintaining old customers, attracting new customers and ultimately increasing revenue and profit.
Obviously, McDonalds is the leading producer of hamburgers and French fries. Also, there is no secret that McDonalds sells chicken sandwiches—both fried and grilled, fish sandwiches and the most popular drinks to complement the meals such as Coca Cola, Pepsi and HiC. Yet, as the economy continues to slump and Americans become more aware of the dangers and unhealthiness of fast food, McDonald's has been forced to make new additions and adjustments to their products and services. New products and services from McDonald's include The Dollar Menu, New Premium Salads, Another "peel off" game titled Winning Time, and "Nick Nack" for kids' Happy Meals.
The Dollar Menu features some of the favorite tasting McDonald's foods for only one dollar, daily. The customers have the opportunity to add something to their Extra Value Meal (combo meals), create their own meals or choose a small snack. Customers also have the option to choose from the menu the McChicken Sandwich (crunchy fried chicken), McValue Fries, Soft Drink, Snack Size Fruit and Yogurt Parfait, Hot Fudge Sundae, 2 pies and a Side Salad. McDonalds can sell

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    References: 1. K.Ahaus, F.Diepman: “Balanced scorecard & INK management tool”, Kluwer 2005 2. CEDEFOP(2004): “Innovative practices in e-learning” 3. A.M.Husson, B.Merison, J.Schreurs, E.Morin, H.Van Heysbroeck: “European self-evaluation tool for e-learning: an ongoing focus on quality and customer’s needs” in Proceedings of the 11th Int. Conf. On technology supported Learning& Training: Online EDUCA Berlin Nov29-Dec 2, 2006. page 466-469; ISBN 3-9810562-3-X 4. N.K.Parker: “Quality delimna in online education”, in Anderson, Terry & Fathi Elloumi(eds) Theory and Practice of online learning. Athabasca University, Canada. 5. J.Schreurs, R.Moreau: “Presta Coach Performance Management and a balanced scorecard system PRESTA”, Proceedings of ECEC’2005 conference Toulouse April 11-13; ISBN: 90-77381-16-3; pages 49-56. 6. J. Schreurs, R.Moreau: “The EFQM self-assessment model in e-learning quality management.” In Proceedings of Conference EDEN2006 Wenen 15-17 June 2006. Pages 233-238; ISBN 963 06 0063 3 7. S.Ten Have: “Key managements model”. Financial Times Prentice Hall 2003. 8. www.efqm.org Authors Prof. Jeanne Schreurs Universiteit Hasselt Campus Diepenbeek, Agoralaan-Gebouw D, 3590 Diepenbeek jeanne.schreurs@uhasselt.be Rachel Moreau Universiteit Hasselt Campus Diepenbeek, Agoralaan-Gebouw D, 3590 Diepenbeek rachel.moreau@uhasselt.be…

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