Mgmt Apps It
Week 1 Homework ES
1. Question: Which of the following choices may lead to competitive advantage (1) new products, services and business models; (2) charging less for superior products; (3) responding to customers in real-time? Answer:
1, 2, and 3
2. Question: The hardware and software used to transfer data in an organization is called: Answer:
Networking and telecommunications technology
3. Question: Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to attract customers, what would be the best use of information technology from the list below: Answer:
Use IT to achieve customer intimacy
4. Question: The costs for firms operating on a global scale have been drastically reduced by: Answer:
The Internet
5. Question: An organizational element in the UPS tracking system described in the chapter is: Answer:
The specification of procedures for identifying packages with sender and recipient information
6. Question: To monitor the status of internal operations and the firm's relations with the external environment, managers need _________________________ systems. Answer:
Transaction processing
7. Question: Executive support systems are information systems that support the: Answer:
Long-range planning activities of senior management.
8. Question: These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content: Answer:
Executive support systems.
9. Question: __________________________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes. Answer:
Supply-chain management
10. Question: Which type of system would you use to
1. Question: Which of the following choices may lead to competitive advantage (1) new products, services and business models; (2) charging less for superior products; (3) responding to customers in real-time? Answer:
1, 2, and 3
2. Question: The hardware and software used to transfer data in an organization is called: Answer:
Networking and telecommunications technology
3. Question: Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to attract customers, what would be the best use of information technology from the list below: Answer:
Use IT to achieve customer intimacy
4. Question: The costs for firms operating on a global scale have been drastically reduced by: Answer:
The Internet
5. Question: An organizational element in the UPS tracking system described in the chapter is: Answer:
The specification of procedures for identifying packages with sender and recipient information
6. Question: To monitor the status of internal operations and the firm's relations with the external environment, managers need _________________________ systems. Answer:
Transaction processing
7. Question: Executive support systems are information systems that support the: Answer:
Long-range planning activities of senior management.
8. Question: These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content: Answer:
Executive support systems.
9. Question: __________________________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes. Answer:
Supply-chain management
10. Question: Which type of system would you use to