The problem presented in article 1 is the lack of proper and well-managed policy around employee lay-offs.
2) What do you think the problem is?
The problem appears to be lack of knowledge, experience, and training of HR and managers that are required to handle such dismissals.
3) What are the possible solutions to the problem?
Solutions an organization could implement would be HR training (role playing, scenarios, etc.), written policy and procedures, and third party present rule. All of these would provide an opportunity for both HR and managers to be confident and compassionate in the scenario shall they must perform such task as well as written policy and procedures provided to employee during initial hiring and annually review of policy would provide expectations and knowledge of dismissal types and possible outcomes .