Mgt 201. Effective Communications and Soft Skills
Fan Shu Yee Cindy
Master of Business Administration 08 August 2011
Effective Communications and Soft Skills: outline
I. Think Piece 1
A. Psychological types
II. Think Piece 2
A. Team communication challenges
III. Think Piece 3
A. Communication issues among men and women
IV. Term paper
A. Case Study analysis
Think Piece One
According to the Myer Briggs test, my psychological type is an introvert. My personality type (introvert) is likely to affect my organizational performance in the sense that, I derive my energy from working by myself and often, I will be action-oriented (more like extroverts). This trait will affect my …show more content…
To overcome time difference challenges in telephone conversations, Songsri can set specific ground rules which all team members in the virtual community ought to adhere to. This will streamline the telephone conversation timelines and ensure every team member participates in the communication process (Filek 1). In avoiding communication challenges relating to e mail communications, it is best for the team leader to pursue one topic of conversation during one session. If she intends to discuss several topics in one session, she should be very clear (in communication) so that, instances of miscommunication is not realized. In overcoming security issues during instant messaging, it is important for Songsri to carry out independent verification questions to the recipients, like asking the respondent personal questions which the intended recipient (only) would know. In this manner, the probability of fraudulent persons hacking the system is effectively reduced. Introducing password verification measures before communication will also go a long way in ensuring the communication channel is