NBK Report
Summer 2012
Research Paper
Management and Organizational Behavior – MGMT501
Instructor: Dr. Salman AL-Ajmi
Turnover at NBK
By:
Abdullah Bujbara Gust1102102037
Fatma Al Jassar Gust1101102049
Maha Al-FarajGust1001102035
Manar Al-Fahad Gust1102102018
Noor Al Basha Gust1101102048
Contents
Abstract 2
Overview 3
Problem Statement 4
Psychological factors 4
A closer look to the problem 7
The role of employee 8
Why turnover is high 9
Job related factors causing high turnover 10
Interview 11
Survey 12
Proposed Solution 13
How to avoid rapid turnover 13
Recommendations 15
Conclusion 17
References 18
Appendix 19
Abstract
Employee turnover is extremely high in the banking industry, including National Bank of Kuwait. In this report is a clear explanation of the problem and the reasons behind it. We have conducted a survey and an interview that have helped us with our findings. After fully explaining the problem, we proposed some solutions for this high turnover including better internal communication, fair pay, and recognition.
Overview of NBK:
NBK is the first national bank in Kuwait. All the board members and the founders of NBK are Kuwaiti merchants. NBK was established with a capital of 13,100 shares, each valued at KD 75 today. Over the years NBK has proved itself to be a financial leader in the Arab world and the best bank in the middleeast. NBK was established in November 1952.
NBK founders are:
Khalid Zaid Al- Khalid
Ahmed Saud Al-Khaled
Khalifa Khalid Al-Ghunaim
Research Paper
Management and Organizational Behavior – MGMT501
Instructor: Dr. Salman AL-Ajmi
Turnover at NBK
By:
Abdullah Bujbara Gust1102102037
Fatma Al Jassar Gust1101102049
Maha Al-FarajGust1001102035
Manar Al-Fahad Gust1102102018
Noor Al Basha Gust1101102048
Contents
Abstract 2
Overview 3
Problem Statement 4
Psychological factors 4
A closer look to the problem 7
The role of employee 8
Why turnover is high 9
Job related factors causing high turnover 10
Interview 11
Survey 12
Proposed Solution 13
How to avoid rapid turnover 13
Recommendations 15
Conclusion 17
References 18
Appendix 19
Abstract
Employee turnover is extremely high in the banking industry, including National Bank of Kuwait. In this report is a clear explanation of the problem and the reasons behind it. We have conducted a survey and an interview that have helped us with our findings. After fully explaining the problem, we proposed some solutions for this high turnover including better internal communication, fair pay, and recognition.
Overview of NBK:
NBK is the first national bank in Kuwait. All the board members and the founders of NBK are Kuwaiti merchants. NBK was established with a capital of 13,100 shares, each valued at KD 75 today. Over the years NBK has proved itself to be a financial leader in the Arab world and the best bank in the middleeast. NBK was established in November 1952.
NBK founders are:
Khalid Zaid Al- Khalid
Ahmed Saud Al-Khaled
Khalifa Khalid Al-Ghunaim