New Boss and Message Composition
Andrew Quarless
ENGL 202-D
Leslie Robertson Mateer
Spring 2009
Business Communication Essentials
Practice Your Knowledge
(pgs. 94-95, nos.1-47)
The “You” Attitude:
1. We request that you have the order form supplied in the back of our catalog.
So that your order is processed properly, please complete the order form located in the back of our catalog.
2. We insist that you always bring your credit card to the store.
Having a credit card will most definitely provide a fast and enjoyable experience in the store.
3. We want to get rid of all our 15-inch monitors to make room in our warehouse for the 19-inch screens. Thus we are offering a 25 percent discount on all sales this week.
This week only, receive a 25 percent discount when you purchase 15-inch monitors.
4. I am applying for the position of bookkeeper in your office. I feel that my grades prove that I am bright and capable, and I think I can do a good job for you.
It will take a person who possesses all the applicable assets to fulfill your bookkeeper position; that candidate is me.
5. As requested, we are sending the refund for $25.
On our behalf, a refund in the amount of $25 will be sent directly to you.
Emphasizing the Positive:
6. To avoid the loss of your credit rating, please remit payment within 10 days.
Submitting a payment within 10days will prevent any changes on your credit rating.
7. We don’t make refunds on returned merchandise that is soiled.
I understand you would like to return merchandise; unfortunately, refunds cannot be issued for unclean merchandise.
8. Because we are temporarily out of Baby Cry dolls, we won’t be able to ship your order.
Due to a high demand of Baby Cry dolls, it may take longer for your order to arrive.
9. You failed to specify the color of the blouse that you ordered.
Let’s review your order so that we can find
ENGL 202-D
Leslie Robertson Mateer
Spring 2009
Business Communication Essentials
Practice Your Knowledge
(pgs. 94-95, nos.1-47)
The “You” Attitude:
1. We request that you have the order form supplied in the back of our catalog.
So that your order is processed properly, please complete the order form located in the back of our catalog.
2. We insist that you always bring your credit card to the store.
Having a credit card will most definitely provide a fast and enjoyable experience in the store.
3. We want to get rid of all our 15-inch monitors to make room in our warehouse for the 19-inch screens. Thus we are offering a 25 percent discount on all sales this week.
This week only, receive a 25 percent discount when you purchase 15-inch monitors.
4. I am applying for the position of bookkeeper in your office. I feel that my grades prove that I am bright and capable, and I think I can do a good job for you.
It will take a person who possesses all the applicable assets to fulfill your bookkeeper position; that candidate is me.
5. As requested, we are sending the refund for $25.
On our behalf, a refund in the amount of $25 will be sent directly to you.
Emphasizing the Positive:
6. To avoid the loss of your credit rating, please remit payment within 10 days.
Submitting a payment within 10days will prevent any changes on your credit rating.
7. We don’t make refunds on returned merchandise that is soiled.
I understand you would like to return merchandise; unfortunately, refunds cannot be issued for unclean merchandise.
8. Because we are temporarily out of Baby Cry dolls, we won’t be able to ship your order.
Due to a high demand of Baby Cry dolls, it may take longer for your order to arrive.
9. You failed to specify the color of the blouse that you ordered.
Let’s review your order so that we can find