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Nissan motors
Nissan

Quality

http://www.thetimes100.co.uk/case_study.php?cID=64&csID=124

Overview: a case study on Nissan highlighting many of the issues of lean production

Learning Objectives to analyse the reasons behind Nissan’s high levels of productivity to understand the importance of Kaizen to analyse the benefits of just-in-time.

Planning for quality and productivity

Introduction ( 5 minutes)
Overview of the lesson: to look at Nissan and examine the reasons for its high levels of productivity. You will look at the way it works with its employees and its use of lean production techniques. Nissan Motor Manufacturing UK Limited (NMUL) is UK’s largest car manufacturing plant which is located near Sunderland. It has been Europe’s most productive car plant for the past seven years. Cars produced include the Almera, Micra and Primera. Over 70% of output is exported to 55 markets worldwide.

Student task: read section 1 and answer the following questions: what models of car are made by Nissan and how many of each are made?
Answer; Almera 86,491; Micra 190,690; Primera 54473 how many cars in total did Nissan make in 2003?
Answer: 331,924 explain how the models produced cater for different segments of the market.

Employees (8 minutes)
The Sunderland plant is highly automated but still the role of employees is crucial. How does training at Nissan help employees to be more productive.

Quality (12 minutes)
Nissan is committed to quality and a system of Total Quality Management.

What is meant by ‘quality’ when related to production?

What is Total Quality Management (TQM)?

How can TQM help managers to reduce the number of machine and labour hours required to produce cars.

Just-in-time (12 minutes)
Nissan also adopts a just-in-time approach. Outline what this is (i.e. producing to order and not holding stocks)

Student task: Students to read section 6 and make notes on how just-in-time is used at Nissan.

Explain how a

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