Nvq 2
nvq 2
3.1
When responding to a complaint you must be polite, apologise when needed, respond to the complaint as quickly as you can, if it is a written complaint make sure that the response is understood, inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with.
3.2
The Complaints policy is a recorded and documented procedure that is available to everyone, the complainant is listened to and understood and respected, the complaitants policy is time based and the complaint is dealt with in a documented time frame. Complaints are normally dealt with by nominated members of staff, the procedures are clear and there are both formal and informal options.
Unit 206: Understand the role of a social care worker
1.1
The difference between a working relationship and a personal relationship is that a working relationship is where you are placed with other people and work as part of a team where each individual is working following the professional codes of conduct, towards the achievement of shared aims and objectives. By working to a set of rules and procedures for which your paid you are accountable and responsible for any mistakes and errors you make, time limits and boundries apply, you do not necessarily have to like the people you work with but you need to keep your personal opinions and feelings to yourself. Mutual respect and understanding is a key factor in developing a good working relationship.
A personal relationship is a relationship formed through choice with someone who you like, of whom you may share interests and feeling with, in a personal relationship there are no sets of rules and procedures to follow and you are able to voice your personal opinions thoughts and feelings. A personal relationship is therefore formed simply because you like that person and choose that have that relationship with them, whether it is a family relationship,
3.1
When responding to a complaint you must be polite, apologise when needed, respond to the complaint as quickly as you can, if it is a written complaint make sure that the response is understood, inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with.
3.2
The Complaints policy is a recorded and documented procedure that is available to everyone, the complainant is listened to and understood and respected, the complaitants policy is time based and the complaint is dealt with in a documented time frame. Complaints are normally dealt with by nominated members of staff, the procedures are clear and there are both formal and informal options.
Unit 206: Understand the role of a social care worker
1.1
The difference between a working relationship and a personal relationship is that a working relationship is where you are placed with other people and work as part of a team where each individual is working following the professional codes of conduct, towards the achievement of shared aims and objectives. By working to a set of rules and procedures for which your paid you are accountable and responsible for any mistakes and errors you make, time limits and boundries apply, you do not necessarily have to like the people you work with but you need to keep your personal opinions and feelings to yourself. Mutual respect and understanding is a key factor in developing a good working relationship.
A personal relationship is a relationship formed through choice with someone who you like, of whom you may share interests and feeling with, in a personal relationship there are no sets of rules and procedures to follow and you are able to voice your personal opinions thoughts and feelings. A personal relationship is therefore formed simply because you like that person and choose that have that relationship with them, whether it is a family relationship,