Nvq Level 2 Business Admin Unit 201
Unit 201
Manage own performance in a business environment
1.1 Outline guidelines, procedures codes of practice relevant to personal work
There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms as well as many other procedures. All of the relevant procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary.
1.2 Explain the Purpose of planning work, and being accountable to others for own work
Planning is essential to manage your time in a constructive way to complete the actions to be carried out. Planning helps to be organised on a day to day, weekly and monthly basis.
While planning you have to obtain as many details about the piece of work you are doing to enable you to produce your work as efficiently as possible.
You can write your plans down on a to-do list - Writing down everything has two purposes.
Firstly, you are planning your job and the tools you need. Secondly, you are making a written account of your job for others to see. In this way, if you are asked what you have done at any time, you can show it to them and be accountable for your own work.
1.3 Explain the purpose and benefits of agreeing realistic targets for work
The purpose for agreeing realistic targets for work is to keep everyone on task and focused on accomplishing a target that is obtainable, not out of reach. This way, everyone can contribute effectively and reach targets efficiently instead of struggling to achieve the impossible. The benefits include fast and reliable compliance and completion of tasks at hand.
1.4 Explain how to agree realistic targets
The targets must
Manage own performance in a business environment
1.1 Outline guidelines, procedures codes of practice relevant to personal work
There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms as well as many other procedures. All of the relevant procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary.
1.2 Explain the Purpose of planning work, and being accountable to others for own work
Planning is essential to manage your time in a constructive way to complete the actions to be carried out. Planning helps to be organised on a day to day, weekly and monthly basis.
While planning you have to obtain as many details about the piece of work you are doing to enable you to produce your work as efficiently as possible.
You can write your plans down on a to-do list - Writing down everything has two purposes.
Firstly, you are planning your job and the tools you need. Secondly, you are making a written account of your job for others to see. In this way, if you are asked what you have done at any time, you can show it to them and be accountable for your own work.
1.3 Explain the purpose and benefits of agreeing realistic targets for work
The purpose for agreeing realistic targets for work is to keep everyone on task and focused on accomplishing a target that is obtainable, not out of reach. This way, everyone can contribute effectively and reach targets efficiently instead of struggling to achieve the impossible. The benefits include fast and reliable compliance and completion of tasks at hand.
1.4 Explain how to agree realistic targets
The targets must