Olg Scandal

The Ontario Lottery and Gaming Corporation is responsible for a substantial amount of the government`s revenue in the province of Ontario. The OLG, characterized by its core values, integrity, respect as well as accountability, is always expected to perform the duty of care to its clients. However, the organization was hit by a scandal which exposed fraudulent behavior within its operations. The scandal was revealed by CBC`s documentary The Fifth Estate, in an episode titled `Luck of the Draw` which revealed the plight encountered by a senior citizen, Bob Edmond, who was conned of his rightful winnings of 250,000 by a ticket retailer. After the senior reported the wrong to the OLG in pursuit of his legitimate winnings, the corporation instead opted out of assisting the client and took the case to court. A month before Mr. Edmond
Such measures included the dismissing of the C.e.o, which was necessary to redeem the little remaining client trust in the corporation. Before the broadcast of “the fifth estate”, the company issued out a statement claiming the findings of the CBC as unfounded and extremely off base. The company claimed the results were biased and not the actual representation of the statistics as they (CBC) used a much smaller pool of retailers than there was.
Later on after initially declining to provide the exact numbers, the corporation provided a sum of 140,217 as the number of retail employees. The numbers were assumed to be inflated by the Corporation in efforts to reduce the odds and refute CBC`s claims; however, even in such figures it still is unrealistic the number of wins the retailers had registered in relation to Ontarians.
According to Smith (2013), the organization later on responded to calls for action and committed to the below-listed steps as a way of rebuilding lost client trust and reassuring the public of its commitment to