ON THE JOB TRAINING IN MAKATI

When I entered the Executive Office, I greeted Ma’am Mara and Kuya Ichie, the janitor “Good Morning” and introduced myself. Aside from the orientation made by Ma’am Etzie, Ma’am Mara oriented me on what I am going to do and she toured me inside the Executive Office. She taught me how answer telephone calls, how to transfer telephone calls to other department, and how to give fax tone to the caller. Ma’am Mara told me that the General Manager Sir Edwin Fojas was out of town on two (2) months vacation leave and the Compliance Officer Sir Basil Perea was on a seminar, but will be reporting at the bank after two (2) days. I learned on that first day that I have to be very patient especially in answering phone calls.

On the first week of my training, I always made mistake. I was confused and passed the caller on the wrong department; sometimes I asked Ma’am Mara the local number on loans department even though I had the map on my side where I can refer from every time there is a phone call; and there was a time when I gave papers/documents to wrong department. I was so nervous because I knew that Ma’am Mara was angry at that time. While waiting for the time out, I said “I’m sorry” to Ma’am Mara for what I have done earlier. I did not clearly hear the name that she told me and I did not asked it again before I left the office. I was not yet familiar with the names of the employees/officers in the bank and their local numbers. She forgave me and told me to look first at the map to be familiar with the local numbers. I decided then to memorize the local numbers and names of the employees of Bangko Mabuhay so I no longer made mistakes and no longer interrupt Ma’am Mara’s works.

As I promise to myself, I memorized all the names of employees and local numbers even their positions. The day passed by, I no longer use the map.

There was also a time when the executive office had another on-the-job training (OJT) student. Ma’am Mara told me to teach Ezperanza “Ezpie” Custodio, OMT student in PUP how to use the telephone and how to transfer phone calls. I also toured her inside executive office to be familiarized with the room and equipment.

Once when Ma’am Mara was on leave, Sir Basil taught me to use the computer and printed some files for him. I typed the table of content of the documents. Sometimes other employees in the bank asked me to scan documents and send them to the other branch of Bangko Mabuhay like Mamburao, Occidental Mindoro, Naic, Cavite and Indang, Cavite.

When we were nothing to do in the office, Ma’am Mara told me to go to another department so that I can learn from other employees. She will just call me if there will be some papers to be given to other department.

I was also assigned by Sir Basil to produce photocopies of some documents and type the name of the bank on top portion. Although I did not know yet how to operate the copying machine and the typewriter, I was able to accomplish the task through the help of my co- trainees.

I really enjoyed my on-the-job training at Bangko Mabuhay. I learned the basic office works, importance of productivity, the operation of common office equipment and facilities, the standard office rules and procedures and most of all the pleasant officers-employees relationships. All the good experiences, knowledge, skills and camaraderie’s I acquired during my OJT at Bangko Mabuhay will be most cherished and I am ready to put into practice once I graduated and then employed.

Acknowledgment is wholeheartedly extended to all employees of Bangko Mabuhay but most of all to Ma’am Maranatha “Mara” Bunda, the Executive Secretary, my mentor.