Online Banking in Pakistan
Ref.# Topic GE #
Page
1 Executive summary 02
2 Introduction 03
3 Literature review 04
4 problem statement 07
5 Theoretical frame work 07
6 Schematic diagram 09
7 Problem background 10
8 Research objective 11
9 Data collection 12
10 Sampling process 13
11 FREQUENCES 14
12 Research findings 32
13 Implications 35
14 Research Questions 37
15 Conclusion 38
16 Questionnaire 39
17. Reference 42
Table of Content
Acknowledgement
In the name of Allah, the most beneficent & the Merciful.
Firstly, we all likely to thank mighty Allah who provides us knowledge, energy & skills to get opportunities & to increase our knowledge & experience by completing this report.
Secondly, we especially thank to our instructor Ms. AYESHA SHUAKAT who guides us at every step & every aspect of this research, so that’s competed successfully.
Executive Summary
It is the modern era and also the era of technologies is changing covered improvement day by day. Banking is now one of the most growing sector in Pakistan. Now a day banking sector is moving toward technology in its operations. That is why in banking sector the phenomenon of Internet Banking have been introduced. With the introduction of these new phenomena in Banking Sector enhanced customer more than Traditional Banking. So we decided to conduct a research on the perception of customer of internet banking quality services and its impact on customer satisfaction. In the very binging of this research we went through several dimensions to better define our problem and we initially conduct a pilot survey by visiting several Banks which give the facility of internet banking and next we understand the procedure of Internet Banking. Finally we come up to conduct research on the topic of Internet Banking. We collect data from the structured questionnaire by Businessman, students and employees of Banks. The purpose of our research to know about this technology, customer trend towards
Page
1 Executive summary 02
2 Introduction 03
3 Literature review 04
4 problem statement 07
5 Theoretical frame work 07
6 Schematic diagram 09
7 Problem background 10
8 Research objective 11
9 Data collection 12
10 Sampling process 13
11 FREQUENCES 14
12 Research findings 32
13 Implications 35
14 Research Questions 37
15 Conclusion 38
16 Questionnaire 39
17. Reference 42
Table of Content
Acknowledgement
In the name of Allah, the most beneficent & the Merciful.
Firstly, we all likely to thank mighty Allah who provides us knowledge, energy & skills to get opportunities & to increase our knowledge & experience by completing this report.
Secondly, we especially thank to our instructor Ms. AYESHA SHUAKAT who guides us at every step & every aspect of this research, so that’s competed successfully.
Executive Summary
It is the modern era and also the era of technologies is changing covered improvement day by day. Banking is now one of the most growing sector in Pakistan. Now a day banking sector is moving toward technology in its operations. That is why in banking sector the phenomenon of Internet Banking have been introduced. With the introduction of these new phenomena in Banking Sector enhanced customer more than Traditional Banking. So we decided to conduct a research on the perception of customer of internet banking quality services and its impact on customer satisfaction. In the very binging of this research we went through several dimensions to better define our problem and we initially conduct a pilot survey by visiting several Banks which give the facility of internet banking and next we understand the procedure of Internet Banking. Finally we come up to conduct research on the topic of Internet Banking. We collect data from the structured questionnaire by Businessman, students and employees of Banks. The purpose of our research to know about this technology, customer trend towards