Operations management
Introduction
What Is the Definition of Quality Management? Basically Quality management is a process of making sure that the product or service meets a certain quality, specification or standards. In the approach towards Quality Management there are many things that need to be considered. Consideration such as management activities and functions. The same consideration is involved in determination of quality policy and its implementation through means such as quality planning, quality assurance and quality control. One of the most effective ways to measure and enhance quality control is to implement a process known as Total Quality Management.
Total Quality Management (TQM) is a management approach in an organization which has various guidelines and techniques to meet the customer requirements. TQM is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.
Contents :
Step 1 – Customer focus
Understanding the changing current and future needs of the customers and satisfying them in a cost effective manner. Organizations depend on their customers and therefore meeting the customer requirements and strive to exceed customer expectations is essential.
Researching and understanding customer needs and expectations leads to an increased revenue through improved customer loyalty leading to repeat business and market share obtained through flexible and fast responses to market opportunities. Measuring customer satisfaction and acting on the results is required, therefore increasing the effectiveness in the use of the organization’s resources to enhance customer satisfaction.
Systematically managing customer relationships and ensuring a balanced approach between satisfying customers and the organization. This can be done by ensuring that the
What Is the Definition of Quality Management? Basically Quality management is a process of making sure that the product or service meets a certain quality, specification or standards. In the approach towards Quality Management there are many things that need to be considered. Consideration such as management activities and functions. The same consideration is involved in determination of quality policy and its implementation through means such as quality planning, quality assurance and quality control. One of the most effective ways to measure and enhance quality control is to implement a process known as Total Quality Management.
Total Quality Management (TQM) is a management approach in an organization which has various guidelines and techniques to meet the customer requirements. TQM is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.
Contents :
Step 1 – Customer focus
Understanding the changing current and future needs of the customers and satisfying them in a cost effective manner. Organizations depend on their customers and therefore meeting the customer requirements and strive to exceed customer expectations is essential.
Researching and understanding customer needs and expectations leads to an increased revenue through improved customer loyalty leading to repeat business and market share obtained through flexible and fast responses to market opportunities. Measuring customer satisfaction and acting on the results is required, therefore increasing the effectiveness in the use of the organization’s resources to enhance customer satisfaction.
Systematically managing customer relationships and ensuring a balanced approach between satisfying customers and the organization. This can be done by ensuring that the