Ops 571 Week 1 Quiz
Week 1 OPS 571 Quiz
1 Permeable systems are characterized by being penetrable by customers via what two forms of contact?
Internet and mail contact
Face-to-face and internet contact
Internet and phone contact
Phone and face-to-face contact
Check Answer Correct
Permeable systems are penetrable by phone and face-to-face contact, but they are not necessarily reactive to such contact.
2 Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
An operational approach
A marketing approach
A manufacturing approach
A quality approach
Check Answer Correct
The production-line approach allows companies, such as fast-food restaurants, to use a workstation approach and/or an assembly line approach to take orders, prepare the food, collect the money, and deliver the food.
3 Why would a company want to supply a product to preferred customers during product ramp-up?
Get choice shelf positioning
Help develop a marketing plan
Identify any remaining flaws
Test the shipping process
Check Answer Correct
It is important to make sure you get the best product to your customers. Your best customers can help you make any last minute changes, if needed.
4 Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
Poor customer service
A self-service approach to customer service
Customer-facing employees who only talk to rich customers
The personal attention they provide their customers
Correct Customers may find themselves willing to pay more for similar products (or upscale products) especially if they are provided with personalized customer service.
5 What is a company trying to optimize in the most common approach to developing a workcenter layout?
Amount of required staff
Work shift hours
Movement of material
Number of defects
Check Answer Correct
Minimizing the distance material has to move is a great way to reduce waste in a production
1 Permeable systems are characterized by being penetrable by customers via what two forms of contact?
Internet and mail contact
Face-to-face and internet contact
Internet and phone contact
Phone and face-to-face contact
Check Answer Correct
Permeable systems are penetrable by phone and face-to-face contact, but they are not necessarily reactive to such contact.
2 Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
An operational approach
A marketing approach
A manufacturing approach
A quality approach
Check Answer Correct
The production-line approach allows companies, such as fast-food restaurants, to use a workstation approach and/or an assembly line approach to take orders, prepare the food, collect the money, and deliver the food.
3 Why would a company want to supply a product to preferred customers during product ramp-up?
Get choice shelf positioning
Help develop a marketing plan
Identify any remaining flaws
Test the shipping process
Check Answer Correct
It is important to make sure you get the best product to your customers. Your best customers can help you make any last minute changes, if needed.
4 Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
Poor customer service
A self-service approach to customer service
Customer-facing employees who only talk to rich customers
The personal attention they provide their customers
Correct Customers may find themselves willing to pay more for similar products (or upscale products) especially if they are provided with personalized customer service.
5 What is a company trying to optimize in the most common approach to developing a workcenter layout?
Amount of required staff
Work shift hours
Movement of material
Number of defects
Check Answer Correct
Minimizing the distance material has to move is a great way to reduce waste in a production